Breich, Borders, Bike Buses and Berwick

Friday 3rd May 2019

IMG_6536.jpg

Finding myself in Glasgow at 7.30am yesterday morning (after my inaugural Caledonian Sleeper Mark 5 journey) I thought it would be an opportunity to continue the first-time experiences by taking a ride on the recently completed electrified ScotRail line to Edinburgh via Shotts and then catch a Borders Buses X62 down to Galashiels on which three new bike friendly Enviro400 double deckers have just been introduced. A trip on Borders Buses route 60 on to Berwick-upon-Tweed before returning south with LNER would complete the day’s travelling.

IMG_6462.jpgIt was unfortunate my Sleeper’s scheduled arrival into Glasgow Central at 0722 just missed the 0713 departure to Edinburgh via Shotts as that’s the only eastbound journey which calls at Breich at 0806, unsurprisingly one of Scotland’s least used stations (pictured below).

Screen Shot 2019-05-03 at 15.19.45.pngIndeed, passenger numbers were so few (on average one passenger boards a week) and such extensive work required for electrification at the station (estimated cost: £1.4 million) that Network Rail proposed the station’s closure, subject to consultation, in summer 2017.

IMG_9500.jpgNetwork Rail pointed out the station is some distance from the village of Breich (population: 300) and there’s little prospect of growing patronage. 

Screen Shot 2019-05-03 at 17.26.56.pngBut to great surprise and in the crazy world of railway funding, Network Rail did an about-turn agreeing to keep the station open and spending the money for the necessary upgrade. Not only that but ScotRail are forgoing the opportunity to speed up end-to-end journey times of their new electric stopping trains on this line by introducing a train stopping at Breich hourly (two-hourly on Sundays) from 19th May. Quite remarkable. Breich must be a leading contender to be the least used station with the most frequent train service, and the most expensive shelter and footbridge ever installed, which I spotted as my train sped through.

IMG_6489.jpgThere are two trains an hour between Glasgow and Edinburgh via Shotts; one’s a stopper (at eighteen stations along the route) and the other runs fast with just five stops. I caught the 0803 fast train which arrived in Edinburgh at 0911.

IMG_6468.jpgScotRail are already running at least one new Class 385 electric train on this route but I was pleased to have one last ride on a diesel while I still can, as the route should be fully electric when the new timetable begins in a fortnight.

IMG_6474.jpgBefore leaving Glasgow Central it was also nice to spot two Class 314 trains in the original smart SPT livery as these are becoming less common now they’re being withdrawn.

IMG_6470.jpg

After a short break in Edinburgh I wandered over to the Bus/Coach station to catch Borders Buses X62 as I’d been reading about the impressive new ADL Enviro400 double deck buses just introduced on the route with facilities to carry bicycles.

However, rather foolishly I hadn’t properly researched the X62 runs every half hour between Edinburgh, Peebles, Galashiels and Melrose on a five and a half hour cycle for each bus meaning eleven buses are needed to run the service. With only three new bike buses it perhaps wasn’t surprising a standard single deck bus pulled into the bus station for my 1020 departure.

IMG_6519.jpgI wasn’t the only one to have misunderstood Borders Buses’ positive PR messages about the new buses, which received widespread coverage in the media. As we headed out of Edinburgh a cyclist attempted to board the bus and our driver explained there was no chance on this bus.

IMG_6523.jpgHe would have a long wait too as the next bike bus we passed heading north into Edinburgh was down at Peebles at 1120 which wouldn’t be heading back south until the 1245 departure from Edinburgh some two and a half hours and after four more non-bike buses later.

IMG_6524.jpgAll credit to Borders Buses for picking up on my Tweet about that and providing a link to their website where there’s a list of journeys each day on which the three bike buses are allocated out of the eleven buses on the route.

IMG_E6560.jpg

From this I worked out I’d arrive into Galashiels just before a bike bus was due to arrive heading towards Edinburgh with a five minute layover.

IMG_6547.jpgThis gave me the opportunity to take a good look at the bus, thanks to the driver who showed me around and gave an explanation of how the two bikes are stored – one goes one way, and the other the other way, and both are strapped in. There’s a short video here on YouTube showing how it’s done.

IMG_6543.jpgThe buses are very impressive with comfortable and attractive seating, some tables, the usual usb and WiFi and have a tasteful and attractive Best Impressions designed livery.

IMG_6540.jpg

IMG_6542.jpgI was pleasantly surprised how slick the bike racks are; much more so than those which Stagecoach have installed on the open top buses on route 599 in the Lake District.

IMG_3146.jpg

IMG_3147.jpgThere’s a bit of a trend to include bike racks on buses; I spotted one on Stagecoach’s X74 between Glasgow and Dumfries a few weeks ago, but there they’re stored in the lockers under the top deck, which is perhaps more appropriate.

IMG_0266.jpgI do wonder whether bikes inside buses will lead to issues, especially while only a small percentage of the buses on a long inter-urban route have the facility. Apparently one older double deck on the X62 is to be converted and it’s also been pointed out you can use the Borders Buses App and refer to the bus tracking facility which shows where buses are in real time. You have to click on each icon to find the bike buses / they’re the ones with the word “Bike”.

But this is hardly very convenient (having to play a game like Battleships and clicking on icons until you find one saying ‘Bike’), and what do you do if there’s a couple of hours gap before one of these buses comes along?

The Company’s PR blurb says the new buses are “designed with commuters, local and touring cyclists in mind. The bike friendly service is aimed at minimising car journeys buy encouraging motorists to ditch the car and use bike and bus as an alternative and greener way to travel”.

So if I live just outside Peebles some way off the X62 route and work in Edinburgh, I cycle into Peebles and put my bike on the bus. Sounds a great idea. Except looking at next week’s vehicle allocation, commendably available online, buses are on different peak hour journeys on Monday and Friday compared to Tuesday to Thursday, so I’d need to switch my travel pattern accordingly. And then I’d be taking a chance two other “alternative and greener” commuters hadn’t got to the bike spaces before me.

It explains online that there are plans to increase the number of bike spaces from two to four by the end of the month; I’m puzzled how this will be achieved, but surely this is going to impinge on the space for buggies and shopping trolleys – something many operators are already finding a big challenge alongside ensuring a wheelchair, and even two wheelchairs can be carried if needed.

IMG_6544.jpgI’m also thinking it must be a real palaver if the bike on the inside, nearest the window, needs to be extracted before the one on the gangway side.

So, in summary, courageous decision to give it a try, but it’s a “NO” from me.

On the other hand it’s a big fat “YES” from me for the X62 route and its truly splendid scenery along the way. Once you get out of Edinburgh heading down to Peebles the countryside starts to become truly spectacular.

The Scottish Borders really are a brilliant area to explore and Borders Buses run some excellent routes including the less frequent 60 from Galashiels over to Berwick-Upon-Tweed which I caught after the X62.

IMG_6553.jpgIn fact from Peebles all the way through to east of Melrose on the X62 and 60 we travelled alongside the picturesque River Tweed and the scenery was magnificent.

IMG_6533.jpgI would imagine it’s even more spectacular from the top deck so made a note to return another time, use the App’s tracker and travel on one of the new buses … but I think I’ll leave my bike at home!

IMG_6557.jpgMy trip ended with a ride south down the East Coast Main Line with LNER. It was one of those journeys where you immediately spot the ‘family with a young kid from hell’ around a table for four in First Class. One of those families where it appears essential to have a tablet playing some inane tune or repetitive noise at full volume with associated game visuals to keep the child amused. The Train Manager between Berwick and Newcastle did her best on a few occasions to request them to turn the volume down, but was rudely told “what do you want a screaming child or the noise of this”. The relieving TM at Newcastle gave them a wide berth all the way to Kings Cross. I got out my headphones (kept for such times, which I’m finding regretfully are becoming more common on my travels) which successfully blocked out the noise and set about blog writing, magazine reading and window gazing.

We arrived ino Kings Cross just a few minutes late, passing my connecting Brighton bound Thameslink train between Stevenage and Finsbury Park so a quick transfer over to St Pancras and job done. Home for a few days rest. Blogging will resume in a week or so.

Roger French

Britain’s biggest rail replacement ever. Part 2.

Thursday 21st February 2019

IMG_8850.jpgIt’s reminded me of London 2012. Aside from the brilliant athletes and the behind-the-scenes organisational excellence it was the deployment of Games Makers which made for such a positive and enjoyable visitor experience despite mega crowds and challenging transport logistics before and after events.

IMG_8863.jpgWhen the wash up review of this week’s Brighton Main Line shut down is carried out, aside from the fantastic work performed around the clock by the engineering Orange Army and the hard working rail staff and bus and coach drivers I’m sure it will be the high-viz wearing Customer Service teams with their cherry smiles and friendly greetings who’ll long be remembered by passengers for creating a positive atmosphere to the extended travel experience. They really performed well and added a much needed shine to a challenging travel week.

IMG_9265.jpgThe team on the Three Bridges gateline deserve a special shout out with their pointy foam hands and chanting regime advising arriving passengers from buses the platforms for Victoria and London Bridge departing trains (sung to a catchy rhythm too – and in tune) and as trains arrived another catchy refrain pointing passengers on to the bus hub. If only every day could be like that!

IMG_8901.jpgThe team at Brighton, if perhaps more reserved, were also happy and cheerful. On Monday Theresa was doing a brilliant job handing out freebies and the whole team there were making sure everyone felt welcomed and valued as passengers. This positive experience will be long remembered but, of course, only by those passengers who actually braved the disruption warnings and ‘Carried On Travelling’ this week.

IMG_8862.jpgIt was clear by first light on Monday morning the vast majority had heeded the familiar repetitive advice for many months to ‘Plan Ahead’ and duly planned and took a complete week off travelling.

IMG_8851.jpgBuses were prolific; passengers not so. Better that than the other way round of course. The average load on buses I saw on my travels on a circuit from Hassocks via Brighton, Lewes, Haywards Heath, Three Bridges then back via all stations to Hassocks between 0700 and 1000 on Monday morning was around six. There were buses everywhere. At one point around 0830 at Hassocks so many buses and coaches were arriving and departing, as well as many others parked up on stand by, the car park-come-bus station became semi-gridlocked with staff suggesting to ‘control’ a bus reduction be considered.

IMG_8846.jpgI found the impressive Three Bridges Bus Hub marquee completely deserted at 0900, as it was on Tuesday at 1800 when I also called by…… until a London originating train came in and off loaded its passengers who the ever helpful cheerful Replacement Bus Makers happily shepherded to the waiting buses and within minutes it was all quiet again.

IMG_8914.jpg

IMG_8959.jpgAs the week’s progressed, passenger numbers haven’t noticeably increased but the number of buses and coaches has continued to provide a quite extraordinary level of service. A bus spotters paradise – and yes, camera weilding enthusiasts were out in force.

IMG_8903.jpg

IMG_8904.jpgNeither has the enthusiasm of the Replacement Bus Makers diminished – my trip to Three Bridges this morning, Thursday, found the whole team in fine form (and voice) welcoming us all off the buses and guiding us to the trains.

IMG_8939.jpgOn Monday I was blitzed with freebies and goodwill gestures including a branded water container (at Brighton), giant cookies, biscuits, hot chocolate sachet and mobile phone suction thingy and a £3 coffee voucher. By Thursday the giveaway novelty had worn off a bit, but I still picked up a free delicious cookie and £3 voucher for coffee by nipping into the Bus Hub on my way to London – and on the way home this evening.

IMG_8908.jpgQueueing time warning notices prominent on Monday in Brighton had been removed as redundant by Wednesday; as had the zig-zagging queuing system; both sensible contingencies which proved overly pessimistic. Thankfully.

IMG_8858.jpg

IMG_9225.jpgI wonder if the ’60 minutes queueing time’ was actually just a clever ruse to show how well everything was going. If so, it worked a treat.

IMG_9226.jpg

IMG_9227.jpg

Here are a few observations and suggestions for next time based on my travel experiences this week through until today, Thursday – it’ll be plain sailing from now as even when trains are running, Friday’s become the new weekend for London commuters.

1. The ‘Brighton Three Bridges fast’ conundrum.

IMG_8972.jpgThere’s been much angst on Twitter about the lack of advertised non-stop buses between Brighton and Three Bridges as usually run during weekend closures. Buses bombing down the A23 are a regular sight at weekends but this time weekday commuters were only given the option of a half hourly train service via the West Coastway, Littlehampton and Arun Valley line arriving in Three Bridges an hour and a half after leaving Brighton which compares unfavourably to the 23 minutes it normally takes a fast direct train to reach Gatwick Airport.

IMG_8878.jpgJourney planners also gave the option of an all stations stopping replacement bus requiring a change at either Hassocks or Burgess Hill, coincidentally also timetabled to take one and a half hours end-to-end. In peak hours there was a further option to switch buses at Hassocks on to a fast non-stopper (which saved about half an hour), and from Brighton journey planners showed stopping buses running only as far as Balcombe which of course was a complete nonsense. That was a deliberate ‘fake terminus’ as all buses leaving Brighton had Three Bridges as their displayed destination which was obvious to everyone from the start so led to an information credibility issue. Furthermore the ‘Employee Handbook’ handed to everyone involved included details of non-stop ‘Ghost Buses’ running every 10 minutes at peak times and every 20 minutes off-peak between Brighton and Three Bridges. In the event it looks as though these were kept on stand by rather than running them for fear if they became too well known they’d prove too popular and blow a hole in the pool of available buses and be beyond the capacity of the Three Bridges Bus Hub. By Thursday this had become official public policy as the reasons they weren’t running and explained in the media.

IMG_8849.jpg

Publicly the ‘Ghost Bus’ existence was always denied to encourage passengers to take the Littlehampton diverted train or stopping bus options; or faced with that extra hour and more travel time, not travel at all. There’s no doubt Brighton passengers lost out big time (literally) because of this. I would suggest a better policy, when it was obvious most passengers had heeded warnings and weren’t travelling by first thing Monday morning, would have been for the Ghost Bus non-stoppers to run to minimise the inconvenience for Brightonians. I think this would have been hugely appreciated and removed one of the two biggest negatives of the week (the other being compensation – see below). I don’t think it would have overwhelmed the resources and doubt it would have made any difference to passenger numbers once people had committed themselves to the week off. It could have worked.

2. Haywards Heath and Hassocks peak travellers won hands down.

IMG_8894.jpgUnlike Brighton, both Haywards Heath and during peak hours, Hassocks, were blessed with their own bespoke non-stop buses and coaches to Three Bridges. The former ran to an impressive 6 minute frequency at peak times (20 minutes off peak) with the latter every 20 minutes. I tried both out and was impressed by the efficient end to end journey times achieved. From Hassocks we took just 33 minutes (on the 0900 from Hassocks – so admittedly after peak hour traffic had died down) comparing favourably to the all stops Thameslink train normally taking 22 minutes.

IMG_9246.jpg

The Hassocks driver took the normal route into Crawley via Southgate Avenue and Hawthorne Avenue whereas the Southdown PSV driver on the Haywards Heath journey (lovely bus by the way) took the M23 and worryingly headed east at the Crawley junction 10 before doubling back by the Copthorne Hotel which perceptively was going out of our way, but in the event didn’t take too much longer approaching Three Bridges from the east instead of the west. Tonight, my homebound coach from Three Bridges took that same route in reverse and was probably the same congested exit from Crawley as via Southgate Avenue.

IMG_8880.jpgLewes passengers were also given an option of taking a bus to East Grinstead and a train from there which was a clever idea; I’m not sure how many used it, but the other ‘avoid over burdening Three Bridges’ idea of running a Hassocks to Crawley service (originating in Hove) failed spectacularly and ran pretty much empty; passengers being understandably reluctant to use Crawley as an interchange hub.

IMG_8893.jpgOne niggle about Haywards Heath: it seemed unnecessarily confusing to have northbound buses to Three Bridges departing from two locations; non-stop fast buses left from outside the main entrance while the stoppers via Balcombe left from the side entrance in Boltro Road.

IMG_8891.jpgI asked a forlorn looking and lonely Replacement Bus Maker standing on the corner where to catch a bus to Three Bridges (just to give him something to do) and he advised me to go to the side entrance, which luckily I ignored. This was the only example of duff information I experienced though, every other query was accurately handled.

3. Coordinate roadworks and restrict parking

IMG_8932.jpgAn extra 240 buses and coaches added to Sussex’s congested roads, even taking the half term non-school run factor into account, is quite a challenge. The transport challenges surrounding the 2012 Olympics worked so well because everyone pulled together to ensure maximum capacity was provided. Special ‘Games Lanes’ ensured free flowing traffic for those needing it.

IMG_9280.jpgIn Sussex this week it would have been good if known congestion hotspots caused by awkward parking or roadworks could have been tackled in a coordinated way to ensure replacement buses got priority. Ideally, temporary traffic lights and roadworks on busy routes should have ceased where possible and temporary parking restrictions added at pinch points such as in Burgess Hill near Wivelsfield station as shown below.

IMG_8935.jpgOutside Three Bridges a high profile police presence helped ensure buses could exit fairly easily, especially during the busy evening peak period. It was good to see both the British Transport Police and Sussex Police actively on site. If only that could be more the norm!

IMG_9261.jpg

4. Southern ‘marketing’ shoot themselves in the foot

Southern’s marketing department scored a spectacular own goal by scheduling promotional adverts on social media every day this week enticing passengers to get out and about and “Discover a Hidden World by Train”. Surely they’d notice colleagues in the comms department had spent the best part of a year persuading passengers not to travel this week? Not so much the ‘hidden world’ but the ‘hidden train’ with Southern’s main line normally teeming with passengers completely shut. Left hand and right hand etc etc.

5. Unrealistic journey times

IMG_9236.jpgIf the replacement bus schedules had been for a registered local bus service the Traffic Commissioner would have had a field day. Running times (as advertised in journey planners) showed no allowance for predictable peak hour congestion. A complete ‘no no’ when running bus services. Realistic timetables are now mandatory, ‘congestion’ is not a valid excuse. I caught the 1705 all stops departure from Brighton to Three Bridges on Wednesday with a twenty minute scheduled journey time to Hassocks. After crawling through Brighton’s peak hour congestion we’d only reached Preston Circus by that time, taking forty minutes to reach Hassocks. If I’d been going to London and allowed myself a planned connection at Three Bridges from the journey planner I’d have been very upset at the delay. And of course, no chance of Delay Repay!

6. Presentation

IMG_8951.jpg

My fellow Buses magazine columnist Phil Stockley has coincidentally written in the March issue just published about the importance of creating a positive image of bus and coach travel to rail users at times of rail replacement and he’s dead right.

It’s been a bit of a mixed bag this week with some superbly presented buses and luxury coaches giving an excellent image but I regret to say also some filthy buses too. Bearing in mind the lovely weather this week there really is no excuse for not presenting nicely clean buses with windows you can see out of. The Go-Ahead London bus I travelled home on on Wednesday evening could have usefully had a trip through the nearby Metrobus bus wash at Crawley depot or one of Brighton & Hove’s garages.

IMG_9233.jpgIt’s also hugely frustrating when the window interiors mist up, and for strangers very hard to know where they are if wanting to alight at on-street stops for intermediate stations. Our driver ignored the advice in the Employees Handbook to call out the names of stations as we stopped, which didn’t help.

IMG_9241.jpg7. Too technical looking

IMG_8785.jpgThe rather strange letter codes for the bus services displayed at posters at each station were a bit confusing and seemed superfluous. They weren’t displayed on the vehicles and no one referred to them. A bit of an unnecessary complication it seemed to me. Indeed it would have been better to display the timetables for the various routes so passengers could see which suited them best.

8. The price bugbear

IMG_8865.jpg

I covered this in Part 1, but would like to end this review by returning to it again as it is understandably controversial. When a service is disrupted to the extent it has been this week it’s only fair some compensation regime be applied. Of course the DfT (who are the revenue masters for the GTR contract) won’t want to create a precedent for elsewhere or future rail replacements on the Brighton line but the fact of the matter is there’s been no ticket checking whatsoever this week, barriers at Three Bridges have been open and passengers have just boarded and alighted buses at intermediate stations on the street or in car parks in some cases (eg Wivlesfield) some distance from a ticket office or machine. I doubt many passengers purchased tickets for their bus journey; it’s been pretty much an unofficial free travel zone. So why not make it one officially and generate that all important goodwill among passengers. A compensatory refund to season ticket holders for tickets to the affected destinations would also be appropriate. Of course, the anomaly would be passengers using the diverted Brighton trains via Littlehampton as you could hardly give free travel in that wider area, which in turn might mean overloaded buses up the A23 again. Which only goes to show, it’s not an easy one, but I do think passengers needed some goodwill gesture beyond a cookie and coffee voucher.

–  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –

Goodwill is all important, because, there’ll be more rail replacements of this scale in the years ahead. Passengers should be under no illusion that this unprecedented shut down is it, and from now on it’ll be dream travel on the Brighton Main Line with everything fixed for the future. Growth in passenger numbers is expected to continue in the next decade and there are already firm plans for major work at Gatwick Airport to build a new larger concourse with bigger platforms 5 and 6, eight new escalators and five new lifts but the one to watch out for is the Croydon Area Remodelling Scheme (CARS).

Think London Bridge and you won’t be far removed from the scale of what’s planned. The whole of East Croydon station will be demolished (yes, I know it’s only just lost all the hoardings and scaffolding from its full refurb ….. and that new footbridge is coming down too) and rebuilt with two extra tracks aside a new platform. A new high level concourse will match London Bridge’s for size and there are plans for a huge over development to help fund it all. London Bridge’s track realignment and sort out included just one new ‘dive-under’ at Bermondsey. The Croydon project will see 16 (yes 16) dive-unders to sort out the tracks heading towards Selhurst and Norwood Junction. It’s reckoned the whole scheme could take 6-10 years to build.

So, all in all it’s probably good that this ‘Biggest Rail Replacement ever’ just ending has worked well with excellent organisation, huge resources and enthusiastic staff. It’s been an interesting week and perhaps a useful taster for what’s to come further up the line in the years ahead!

 

Oh; nearly forgot, one final thought … let’s just hope there’s no mishaps over the weekend which will cause any overrun into Monday morning. Us passengers can be an unforgiving lot, and with no free cookies, coffee vouchers and cherry Replacement Bus Makers around on Monday it’ll be carnage on the reputation front.   Fingers crossed.

Roger French

Britain’s biggest rail replacement ever. Part 1.

Sunday 17th February 2019

Screen Shot 2019-02-17 at 15.00.18.pngIt’s been publicised for over a year; preparations have been going on behind the scenes for much longer than that. It was originally planned to happen last October. Now we’re finally on the cusp of the biggest rail replacement ever as the nine day Brighton Main Line closure is hours away from its first real test. Tomorrow, Monday, heralds a five day working week with no trains on one of the country’s busiest commuter main lines between Brighton and Lewes and Three Bridges.

Weekend closures are nothing new for Brighton line commuters south of Three Bridges. Thirteen of the eighteen weekends between 5/6 January and 4/5 May 2019 are marked down for closures to some extent. Weekend leisure travellers are well used to bus replacements or long detours via Littlehampton over the last few years. But this is the first time regular weekday commuters will be hit with journey times to London typically more than doubling from around an hour to two and a quarter hours or more.

The original plan was to close the lines in two school half term weeks, last October 2018 as well as February 2019, but after the May 2018 timetable meltdown rail top brass realised that a level of disruption of such scale coming weeks after a summer of chaos and cancellations would break the resolve of even the most hardened Brighton commuter. The October closure was scrapped and replaced with additional weekend closures.

With reliability returning to the line during the late summer and autumn and more journeys added back to the timetable in the December 2018 change, it was felt, not unreasonably, that the February half term shut down should go ahead.

The work is being promoted as part of the Brighton Main Line Improvement Project which was bequeathed £300m by the Department for Transport for a ‘Thameslink Resilience Programme’. This particular work is grabbing £67m of that pot and will see tunnels relined to prevent leaks, signalling upgrades, replacement and upgrades of conductor rails, shoring up cuttings and embankments, fence replacements as well as deep cleans at the closed stations.

Screen Shot 2019-02-17 at 15.05.50.pngThe Project team are regularly tweeting photographs from up and down the line of the vast orange army hard at work already, just in case any of us were wondering what was going on. Expect the rail industry PR machine to be in overdrive over the next week with more amazing statistics of what’s being achieved. I can’t help having a cynical smile at the use of language for projects of this kind. If I get an engineer in to fix a new part to my washing machine, I don’t call it ‘improvement works’ I call it a repair. The norm should be a railway that works properly. It shouldn’t be a case of ‘improvement works’ to reach that status. I’m sure I’m not alone in thinking after a nine day closure as well as umpteen weekends of disruption I don’t just want to know that the advertised service is now ‘improved’ as in it’s going to be as it should be anyway. I’d have preferred ‘improvement’ to mean having more trains and better comfort on board. These are what we used to call ‘engineering works’.

But you can’t argue with the concept of a nine day closure being better than having countless weekends of disruption throughout the year (although it seems like we have close to that anyway) and I can see the logic in ‘blockade management’ for efficient completion of the work. And it makes sense to choose half term week.

So what can we expect tomorrow?

IMG_8798.jpgHaving had a look round the Three Bridges Bus Hub (to give it its technical name) today I must say I’m mightily impressed. GTR and Network Rail have definitely pulled out all the stops (well actually they’ve put a number of stops in – and all clearly labelled too! More on that shortly). Chastened by appalling publicity for weekend rail replacements which went disastrously wrong between Redhill and Gatwick Airport last year with insufficent buses and staff, this time round there won’t be problems because of a lack of resources. There are high viz wearing ‘helpers’ and buses and coaches everywhere.

IMG_8797.jpgThe numbers tell the story. Around 250 buses and coaches, 500 bus drivers and control staff and an extra 300 temporary agency staff have been hired for the duration. That’s bigger than the whole of Reading Buses as a bus company, for example.

IMG_8808.jpg

IMG_8809.jpgThe Three Bridges Bus Hub is an impressive bus station under a substantial marquee with seven bus stops and an extra one spare and all departure points are clearly labelled with destinations served.

IMG_8795.jpgThere’s seating, toilets and a refreshment area. There’s a counter with activity books for children and free giveaways for adults. There are staff aplenty to guide you every step of the way. And they were all smiling and looked to be enjoying their work.

IMG_8805.jpgIMG_8804.jpgIMG_8807.jpgA footbridge and covered walkway has been constructed to take passengers leaving trains and heading for bus connections over the roadway to avoid bus and pedestrian conflict, but if flat crossing is needed, there are marshalls on hand to help. I spotted staff happily carrying bags and suitcases for passengers.

IMG_8796.jpgIMG_8813.jpgIMG_8841.jpgThere was even a police presence outside the station directing traffic. Yes, I know! Well, actually they were preventing ‘kiss and drop’ passengers clogging up the normal bus stop right outside.

IMG_8843.jpgRather ominously as you enter the walkway to the footbridge and over to the marquee you’re greeted with “queuing time” posters and the first one warns of an hour’s delay! Crikey, I really really hope tomorrow doesn’t see that contingency being needed.

IMG_8790.jpgIMG_8792.jpgIMG_8794.jpgIMG_8800.jpgIMG_8802.jpgMuch thought has obviously gone into planning the replacement bus routes, but the planners seem to be following a principle of lowering expectations and aiming to over deliver. That philosophy works in normal business but I’m not sure it’s the best policy at times of serious disruption to the norm. For example, Twitter was alive on Friday with complaints there are no fast buses between Brighton and Three Bridges. And the publicly available information indeed confirms this as being the case. But behind the scenes there are fast buses, it’s just that they’re trying to encourage Brightonians heading for Gatwick Airport, East Croydon and London to use the diverted trains via Littlehampton and the associated extended journey time, rather than over filling the buses up the A23.

There’s a logic to this, as you can’t possibly replicate the capacity of a Class 700 Thameslink train or a 12 coach Class 387 Gatwick Express leaving Brighton at 7.30am with the same capacity on buses and coaches. Spreading the load is a good idea. But I do think it would be better to be honest with passengers, as they’ll soon find out the options and realise fast buses are running, and will probably be a quicker option and act accordingly and be scornful of the lack of clear information.

For my own home station, Hassocks, there are no fast buses advertised to Three Bridges yet there are, as you discover when you get to Three Bridges. It’s inconsistencies like this which annoy people.

IMG_8785.jpg

IMG_8806.jpgPosters at stations advising of journey times are helpful, but again they’re giving rather pessimistic times compared to what reality will be. It’s also a pity such posters weren’t available weeks ago, rather than just appearing on Friday. We’ve been told to “plan ahead” by on train announcements played out every hour for the past six months yet how could you have properly planned ahead without such vital information as journey times?

My other bugbear is the lack of compensation for passengers. There’s a section at the back of the comprehensive ‘Employee Handbook’ given to the hundreds of staff involved in the project called ‘Delay Repay’ which states coldly “There will be NO ADDITIONAL COMPENSATION for customers” (yes, it’s even in block capitals). This is a poor show. GTR must be receiving compensation as part of its management contract from the DfT for the extra costs being incurred during this period. The many bus and coach companies involved in providing the 250 replacement vehicles will all be making a profit margin. The coffee and tea vendors, the marquee providers, the footbridge installers, the agency staff providers, the contractors for Network Rail, all the suppliers of the equipment being used to replace track, signals, tunnel roofs and conductors rails, the sub contractors, the sub sub contractors will ALL be making a nice tidy profit over these nine days. Yet the passengers – the ones who are actually being inconvenienced going about their daily lives – get nothing. We’re not even allowed to use the cheaper Thameslink ticket on a Southern train arriving at Three Bridges after an hours additional journey only to find it’s that brand and colour of train that’s departing first. This really is shameful and penny pinching on a £67m project.

It would have done wonders for goodwill if a token five per cent price reduction had been introduced for the week, or a flat £1 off ticket prices from stations affected plus some reimbursement for season ticket holders.

As it is it will only be the most hardened commuters who I suspect will be out tomorrow. The talk on the platforms and trains last week was of people taking the week off, working from home or staying up in London for the duration. I wouldn’t be surprised if it ends up quieter than a Christmas to New Year period and many of those buses and coaches, some of which have come all the way from the Go-Ahead Group’s Gateshead based bus company, Go North East, will not all be needed nor will queueing times stretch back to that 1 hour mark!

We’ll soon see in Part 2 of this blog…….

Roger French