Tuesday 13th August 2019
TfL’s first foray into the new fangled world of App based Dial-A-Ride (aka Demand Responsive Transport) in Sutton is now in its twelfth week and yesterday a rather impersonal email popped into my inbox announcing an exciting extension of the area served by the swish exec style wishy-washy liveried Mercedes Sprinter minibuses.
GoSutton hit the streets for the first time at the end of May when I sampled a few rides and wrote about it here. From yesterday, the operating area centred on Sutton now extends eastwards beyond Hackbridge and Wallington to include the Beddington Lane area of retail sheds, light industry and the residential areas of Beddington and Roundshaw and in the west includes more residential roads in Cheam, with the A24 Epsom Road, GoSutton’s new western boundary. The area served now stretches from the A24 across to the A23.
TfL flagged up the idea of a possible eastern extension in its original consultation in March but the area now included is slightly larger than in that proposal while the extra roads out west weren’t originally flagged up but TfL admitted feedback from the consultation saw requests for more of Cheam to be included, so now they’ve delivered on that.
Another exciting change announced yesterday was a temporary reduction in the single journey fare from the usual pricey (by TfL bus fare standards) £3.50 to a more tempting £2. This applies for the rest of August and is clearly designed to stimulate interest and attract newbie travellers who are otherwise put off by the significant price differential to taking a conventional bus for just £1.50 (including hopper options).
You’d think therefore there would be lots of promotional activity surrounding these new developments, especially that 43% price reduction, yet I had a look at the bespoke GoSutton website last night and while it included the updated map with eastern and western extensions, there was no mention of the new reduced fare, still quoting £3.50 a ride (point 3 above).
I always find it ironic that for a service that’s supposed to be all about using technology the operators are so tardy at using it themselves to convey updated timely information. I’m pleased to report the website was updated today and now refers to the £2 a ride offer (see above, spot the difference); although the TfL official website still fails to mention it.
And the 44 page (!!) “easy read” manual explaining how to use GoSutton still quotes £3.50, including showing cash on page 22 … except you can’t pay using cash.
Quite how TfL expect potential passengers to find out about this fare offer is beyond me; it’s no good just sending an email to existing customers; there needs to be extensive promotion among non users.
Intrigued by yesterday’s email I decided to give GoSutton another try out today to see how loadings are doing in the newly extended area and take advantage of the August holiday bargain basement £2 fare.
I began my adventure at the Ampere Way tram stop in the new north eastern top corner of the extended area and ordered a journey down into the far south western corner of the new western extension in Cheam, because I’m like that as a customer.
A minibus was close by at IKEA dropping a passenger off so I was given a convenient pick up time just five minutes away and the little map showed me where driver Shane would be coming from after that drop off.
The thing was though the little minibus icon didn’t move for about five minutes. ViaVan’s software algorithm picked up something was wrong and sent me an auto-text advising of an (indeterminate) delay.
In the interests of research I stuck with it and sure enough Shane began to move and arrived with me at 10:25 rather than the promised 10:16. A total wait from ordering at 10:11 of 14 minutes, just 4 minutes outside TfL’s target of ten minutes.
I was a bit surprised Shane didn’t mention anything about the delay as I boarded so I broached the subject asking if he’d been held up – it turned out the passenger being dropped off was unsure where she’d be picked up and needed reassurance.
We took a straight forward route through Carshalton and Sutton over to Cheam with an ETA showing of 10:51 as we set off.
It’s still an odd feeling to be on a bus in London driving past passengers waiting at bus stops, providing a slightly superior feeling of being in a special mode of transport that’s got no time for stopping hither and thither for conventional bus using folk.
During the journey the SatNav gives explicit directions even where the route has the right of way at junctions; eg turn left… on a bend to the left in the main road, if there’s another road off to the right. And every instruction is given twice; once with a precise assessment in feet of how far ahead the manoeuvre is and then at the actual location. It can all get a bit annoying background noise when sitting in the front seats.
Interestingly at one point Shane chose to ignore the SatNav’s advice of where to turn right and continued to the next junction. He wasn’t told to do a “U-turn” though!
We arrived in North Cheam after a twenty-seven minute journey at 10:52, just two minutes later than the originally predicted arrival of 10:50 as we set off from Ampere Way.
I took a bus on route 93 up the A24 Epsom Road to the junction with Sutton Common Road which is in the extreme north west corner of the expanded operating area and called up my second ride at 11:11
I thought I’d head over to the newly extended southeastern corner just off the Purley Way, not far north of Purley itself. This was becoming Extreme DRT Bus Riding; I was beginning to feel like a Guerilla DRT Tester.
I was given two options of a minibus in either 9 or 20 minutes, but in the time it took to think about that (and take a screenshot) a message came back the options are no longer available – you have up to 30 seconds to decide; so I tried again and got the same options but with a more convenient pick up point exactly where I was rather than having to cross the junction.
The minibus would be with me in six minutes. In the event it was 11:21, after ten minutes when Ivan appeared.
We set off on a diagonal route right across the area, avoiding the centre of Sutton and using a number of residential roads not used by standard bus routes.
We got to the edge of the area in a rather well-to-do leafy part of Purley arriving after just 22 minutes travelling at 11:43.
Although the newly extended eastern boundary frustratingly doesn’t reach the A23 Purley Way I noticed there’s a small blip on the map to include the large Costco outlet by the former Croydon Airport and opposite the Colonnades retail park on the east side of Purley Way. I thought that would make for a good starting point for my next journey.
I took a 289 the short ride north to this location and at 12:40 ordered my third GoSutton ride to take me north to the Beddington Lane tram stop – both my origin and destination being within the extended eastern area.
It’s odd that you can only summon a minibus to appear on the far western side of Costco (at the bottom of the Google aerial shot below) rather than by the more logical and busy Colonnades on the eastern side of the A23 …….
…… as it has to use Purley Way to get to Costco so could easily pick up at the Colonnades too.
The App gave me a pick up time of twenty minutes – the longest wait yet and double the TfL target. Alexandru was the driver of the nearest free minibus right over in Sutton.
He arrived as expected at 13:00 and once we’d established how to turn round (using Costco’s car park was the best option) ….
…..we headed north taking just fourteen minutes instead of the predicted sixteen and I was dropped off at the official TfL bus stop used by route 463 south of Beddington Lane tram stop – I’ve noticed the algorithm likes dropping you off at official bus stops.
Alexandru then headed off to await his next passenger.
And I wandered up to the tram stop and headed back to East Croydon and home.
It had been an interesting three hours. Three journeys. Three different minibuses. Three pleasant drivers. Three smooth journeys. Just me riding solo on each journey. Total wait time 44 minutes. Total ride time 63 minutes. Total minibus time devoted exclusively to me 1 hour, 47 minutes. At £2 a journey; TfL took £6 in revenue from me.
After almost three months which is a quarter of the way through the twelve month trial, it’s not looking very financially sustainable to me.
BUT before I close …… and just to show ride sharing can work I need to also report on a quite astonishing experience I had just a couple of weeks ago when I passed through the area and gave GoSutton a go.
It was a gorgeous hot sunny Monday afternoon at the end of last month as I got off the train at Carshalton station and fired up the GoSutton App to order a minibus to take me over to the Royal Marsden Hospital in the south-western corner of the original operating area.
I was well impressed to receive a reply reporting a minibus would pick me up within three minutes and sure enough it duly arrived pretty much three minutes later and not only that but another passenger was already on board.
Not only that but I became intrigued as the journey continued that we weren’t deviating from the expected route to the Royal Marsden to drop her off somewhere. It turned out my fellow passenger was also travelling to the Hospital, where she works, and had boarded just a couple of minutes before me up the road in Carshalton.
It was the first time she’d used GoSutton and was understandably impressed with the convenience of only a short wait and then a ten minute direct journey; and what’s more she couldn’t believe as a Freedom Pass holder it had been a completely free ride for her.
Now how about that? What are the chances of my random arrival at Carshalton station at 13.30 on a Monday afternoon and choosing a destination to travel to completely at random which coincided with another person making pretty much exactly the same journey at the same time. The algorithm must have been in software heaven, not believing its luck. This is what the ViaVan techy geeks had been dreaming would happen during years of ride sharing software formulation. And on the afternoon of Monday 29th July, it finally delivered.
But the thing is, impressive though that was, and I’m still blown away at the coincidence of it all, my £3.50 fare together with the reimbursement contribution from the London Boroughs for my fellow passenger’s free ride (if there is indeed such reimbursement for the GoSutton trial) will not have gone anywhere near to covering the operating cost of providing that journey, let alone the set up development costs of the algorithm itself!
Two people riding around on a conventionally operated bus would mean instant withdrawal as it being hopelessly uneconomic; let alone one passenger paying £6 for over an hour and forty-seven minutes travels as I did today.
Meanwhile the Ealing trial begins shortly.
Roger French
LNER know all about high profile launches. I guess it helps being in the public sector with a generous marketing budget rather than being a cash strapped TOC with unattainable winning franchise pledges submitted to the DfT in misplaced optimism a few years back.
The media dealt with it was time to get the public on board especially with expectations raised through huge billboards around central Edinburgh; a bit overkill at the moment as it’s only the 05:40 southbound departure that’s so far been allocated an Azuma train!
Unsurprisingly LNER staff were in abundance handing out breakfast boxes, juice and water on the platform in front of especially commissioned back drops ….
…..standing sentry style at each coach door to welcome everyone on board…
….posing for photographs with an especially commissioned LNER Tartan in the background….
….doing pieces to cameras for the PR records ….
….and generally getting excited and looking important.
It was impressive to see LNER managing director David Horne come round to shake everyone’s hand and stop and chat.
The journey south made very good time and as we approached the stretch of line near Grantham where Mallard set its world speed record of 126mph for steam locomotives in 1938 we were three minutes early as we sped along hovering around 125mph.
A brief slow down as we neared Grantham itself where the Azuma on the LNER southbound working from Hull was just leaving still kept us ahead of time and we reached Kings Cross to a stop in an impressive 3 hours and 59 minutes to be met with more cameras and yet another bagpipe player.
Goodness knows what LNER’s PR and marketing people have got up their sleeves for the upcoming launch in Inverness and Aberdeen when Azumas reach that far north, but whatever it is, you can be sure it’ll be full of razzmatazz. A helicopter hovering over the Forth Bridge will be a must surely.
Meanwhile back in Edinburgh I missed another launch of a great new initiative on Monday of this week ….. because there wasn’t one. As Greater Anglia were soft launching their 
…as well as a glass fronted booth for customers to discuss matters in a little more privacy (on the left) and a waiting area for passengers waiting to board the next Airlink 100 bus to Edinburgh Airport – even though it’s a frequent ‘every 10 minutes’.
On the right side of the front entrance is a well apportioned coffee shop which looks like it’s aiming to compete with an upmarket Costa and others providing a good selection of snacks as well as the usual coffees and other hot drinks (I was told there are three varieties of hot chocolate available alone).
There’s a very generous selection of different seating arrangements in the coffee shop area, many close to sockets for dealing with the ever prevalent battery anxiety phenomenon.
There’s even a glass cabinet displaying Lothian ‘merch’ for sale on the travel shop side and a high definition TV screen playing promotional videos.
My visit on Wednesday was only the third day after the ‘Travel Hub’ opened on Monday so the staff were still getting used to the new arrangements and receiving training but one thing that was noticeably missing was any timetable leaflets or literature of any kind on display.
Kent County Council’s fourth ‘Rural Transport Initiative’ gets underway on Monday next week so earlier today I took a ride on the last weekday operation of the old order to get a sense of what this one’s all about. (My write up of the first three pilot schemes can be read 
This latest ‘Initiative’ involves truncating the Nu-Venture operated rural route 58, which serves villages around West and East Malling off the A20 from its current Maidstone town centre terminus to instead only run as far as Maidstone Hospital where from Monday passengers will have to change buses on to other bus routes which Arriva operate for the remaining four mile journey into the town centre.
The current timetable (above) which ends tomorrow includes just three off peak journeys into Maidstone (aside from a peak journey primarily aimed at scholars which will continue to operate as a through journey as now) and four journeys suitable for returning. However, the new timetable boasts seven journeys to and from Maidstone Hospital which offers pretty much an hourly service except for a gap around 15:00 when it looks like one of the two buses is tied up with a school journey.
Residents of Addington, Trottiscliffe, Wrotham Heath, Ryarsh and Birling as well as West and East Malling will have a much greater choice of journeys from Monday but if they want to travel all the way to Maidstone town centre there will be a time penalty in changing buses.
The recommended point to make the change is alongside Aylesford Retail Park on the A20 where there’s a bus shelter and real time information rather than continuing for another six minutes to the Maidstone Hospital terminus but Kent County Council’s leaflet also helpfully explains “passengers can choose to change buses at any stop served by a different bus service that operates to their end destination”.
Arriva operate four buses an hour on routes 71/71A and another hourly 72 between the Retail Park and the town centre while there’s a twenty minute frequency on route 3 and an hourly route 8 to and from Maidstone Hospital. The Kent County Council timetable leaflet gives details of connecion times towards Maidstone which as you can see in the timetable above are a bit tight at either just one minute, or a bit inconvenient at 16 minutes on most journeys.
Kent and the operators have commendably arranged for the issue and acceptance of through tickets so passengers will not have to pay more, but I suspect this arrangement only applies on journeys towards Maidstone and passengers boarding an Arriva bus on the 71/71A/72 or even the 3/8 in Maidstone town centre asking for a fare to Addington will be met with a blank stare by the driver. I chatted to Norman Kemp at Nu-Venture this afternoon about this and he was seeking clarification from Kent County Council on what arrangements have been made with Arriva for people boarding in the town centre and wanting a through ticket. The timetable leaflet is somewhat silent on this point!
I rocked up this morning for the departure to Addington and Trottiscliffe from Maidstone at midday at the first stop outside Boots, which was just as well as the driver wasn’t able to change the £10 note I offered for the £7.20 return fare, which also struck me as a bit on the pricey side.
I had noticed new timetables had already been posted at bus stops along the route together with a poster explaining the changes and I’d also spotted there were no 58 times showing at the Boots bus stop (photographed below), assuming the service had already been withdrawn from there. It’s always difficult to get timetables posted at bus stops exactly as routes change, and on balance it’s better to have new times a day early than old times a day late, but the ideal is to change over on a Sunday of course. In the old days I remember London Transport used to print the commencing date across the timetable in outline print which gradually faded over time!
At the recommended new changeover point at the Retail Park by Sainsbury’s we picked up three new passengers but two stayed with us for only a couple of stops along the A20 and they also have other bus options from Monday; the third alighted in East Malling so, together with the two gents from the Hospital who got off at West Malling will benefit from the new more frequent service. One more passenger who’ll benefit boarded at West Malling and travelled to the village of Ryarsh.
Route 58 operates on a large one-way loop through Addington, Trottiscliffe and Wrotham Heath before returning through Ryarsh and Birling then Leybourne and the Mallings to Maidstone. On our return journey we took one passenger from Ryarsh to West Malling and two more from West Malling to just after East Malling – they’ll also have a more frequent bus from Monday.
The villages we passed through (eg Trottiscliffe above) were certainly “desireable” and “high end” (in Estate Agents parlance) and if more rural bus passengers can be generated from the palatial residences we passed then we certainly will be on the way to solving the rural transport challenge. I reckon it’s going to be the need to change buses that will be a downer on the potential, especially with those connectional times. It really needs to be ‘feeding’ a more frequent “turn-up-and-go” bus to stand any chance of success.
Wednesday, being ‘market day’ in Sevenoaks and the traditional day for the erstwhile route 405, is already proving crunch day as more than half a dozen regulars from East Hill could often be found on the 405 whereas now, it’s pot luck whether they’ll get on as no pre-booking is allowed. I hear passengers have already been turned away on Wednesday last week.
Indeed, when I travelled yesterday a resident in Fairseat came out to meet us when we arrived and chatted to Jay, our driver, about using the new service and when she said she might try it on Wednesday he explained it would be a busy day but at least she’d be getting on at the terminus so would be alright (heading towards Sevenoaks, at least).
There’s one great thing about this new service and that is regular driver Jay. He’s an absolute gem; totally customer centric and firmly committed to making this pilot a success. He’s had bus driving experience with Arriva and Nu-Venture as well as running his own taxi and is absolutely ideal for this new role.
Aside from one passenger making a journey from the big Sainsbury’s on the outskirts of Sevenoaks back to East Hill (who’d come out on the first journey to shop there for some cigarettes while Jay continued on with three other passengers to the bus station) no-one joined us on the 10:15 from Sevenoaks to Fairseat or the journey back again at 11:00 yesterday morning, yet we only just kept to time.
And I do mean narrow.
Very narrow.
It was always a breath-holding moment when the old 405 went out to East Hill and West Kingsdown but at least it was just one return journey a week, now it’s three return journeys, five days a week (until Jay’s change takes two of those single journeys away) and as you can see we met a few cars along the way.
Kent’s second ‘Taxi Bus’ began operating on Monday of last week over in the eastern side of the county based on Sandwich. This ‘Taxi Bus’ is more bus than taxi using an Optare Solo sixteen seater operated by Britannia Coaches who run an extensive fleet of luxury coaches and minibuses/coaches based in Dover and the eastern side of Kent.
This pilot is a route of two halves to the villages of Staple and Northbourne/Mongeham either side of Sandwich. A real Sandwich sandwich. Like Sevenoaks, the timetable looks tight with perpetual motion from the moment it kicks off at 09:30 until it finishes for the day after four round trips at 15:30. A spare minute is allowed each time the bus passes Sandwich’s impressive Guildhall but eight minutes in a six hour operating day is cutting it tight.
At least passenger access is much better on the Solo than a taxi, and on my journey out to Staple at 13:40 we took four passengers home including one with a four-wheeler walking aid. I was impressed to see Britannia drivers turned out very smart in their uniform and I noted a shift changeover when I boarded at 13:40.
After dropping the four ladies off in Staple and we turned round to head back we picked up another passenger who took us as far as the edge of Ash where she got off to catch the Stagecoach route 43 from there to Canterbury – just what the team at Kent County Council had in mind for this kind of service. The only trouble is there’d be no connection for her return journey; still, it’s a start.
Back in Sandwich for the next trip at 14:21 down to Northbourne and Mongeham we picked up a couple taking a ride around the complete circuit like myself just out of curiosity, but no other passengers.
Mongeham is almost part of Deal, the bus pretty much touches the outskirts of that town to turn round where it meets the Stagecoach routes 80/81 which connect Dover and Sandwich (and on to Canterbury). I understand Northbourne lost its regular bus a couple of years ago, so there’s been much cheering and flag waving to see the Sandwich TaxiBus bring public transport back.
There are Stagecoach branded bus stops along the route as well as in Staple as a school bus operates through all these villages, but not much good for off-peak shopping trips, so the new service is naturally being warmly welcomed.
The Tenterden Hopper, as it’s called, began this week so my visit earlier today was only on its second day. I made reference to these four new routes 
Whereas the Sevenoaks trial comprises a taxi running under a Private Hire licence and the Sandwich scheme is a minibus under a full O Licence held by a substantial coach company, the Tenterden initiative involves a charity running a minibus under a Section 22 Community Bus Permit arrangement. The Tenterden Social Hub (previously known as the Tenterden & District Day Centre) runs a fleet of small minibuses to bring its clients to the club building in the centre of Tenterden, and the Tenterden Hopper is a new string to their bow.
Two of the four routes, lettered B and C, are based on the former routes 293 and 294, albeit the former no longer serves Wittersham as this is served by the regular Stagecoach 312 bus route. Route A to Shirkoak and the Rare Breeds Centre (both near Woodchurch to the north east of Tenterden) and Route D to Benenden and Iden Green (to the south west of Tenterden) are new innovations.
One return journey operates on each of the four routes in turn (A to D) providing around two and a half to three hours in Tenterden for shopping before the return trip. Whereas the 293 and 294 only ran on Mondays and Fridays new routes A, B, C and D run all five days, Mondays to Fridays.
I had a ride on both the new routes A and D and unsurprisingly for day 2 was the only passenger. It was good to meet up with Owen from the Tenterden Social Hub who was route learning the drivers and taking a keen interest in how the new service he now has responsibility for was settling in.
The other objective, Shirkoak Park is another mobile home residential park just north of Woodchurch and although the minibus travels a couple of hundred yards up the drive from the main road to better serve it, back on the main Bethersden Road is Stagecoach’s route 2A which operates around 9 to 10 times a day (approximately every two hours) between Ashford and Tenterden. The original plan was for the minibus to encircle the Park but Owen was concerned the road was too narrow and found a sensible turning point not far up the entrance road.
Interestingly Owen also explained this morning’s first run picked up around ten passengers from there who had all been waiting for the 2A! They obviously went back on the 2A (at 12:25) as we carried no-one on our 13:00 journey.
I couldn’t see any justification for running route A bearing in mind, aside from the Rare Breed Centre, it’s all served by route 2A.
Route D then continues the short distance to turn at the hamlet of Iden Green but this has a number of established once/twice a week routes to Maidstone (route 24 on Tuesdays), Tunbridge Wells (route 255 on Wednesdays and Fridays), Tenterden and Rye (route 293 on Thursdays) and Tenterden (route 299 on Fridays). I doubt adding a shopping trip every day of the week to Tenterden is going to make any impact among the 380 people who live in Iden Green (photographed below).
During our trip Owen made the pertinent observation the route via that narrow road (which to me smacks of someone designing the route with a map in an office) could be amended by using a slightly different route (continuing via Goddards Green Road and New Pond Road – see map below) which we tried on the way back and was indeed much more suitable, albeit it would miss out part of Benenden but as mentioned above thus is well served by route 297. I really don’t understand the reason for route D.
My suggestion would be to abandon the A and D and link routes B and C to run a cross Tenterden route from Rolvenden Layne to Appledore running three or even four journeys a day rather like in Sandwich, giving passengers more options for either a shorter or longer stay in Tenterden. It might also enable an earlier finish for the bus than the current 16:00 so it could be utilised on some other work for the day centre at the Hub and be more cost effective.
It was six years since I’d last taken a ride on the Thursday route 293 from Tunbridge Wells to Rye. Back in 2013 it was operated by a company called New Enterprise which was owned by Arriva; and indeed used Arriva liveried buses.
In view of its imminent withdrawal I decided to take another ride and made the journey back from Rye to Tunbridge Wells on Thursday last week to see how many people were travelling. Rye’s always busy on a Thursday because it’s the town’s traditional market day. The old Maidstone & District depot in Station Approach has long gone but the market continues as its always done on land opposite and in front of the rail tracks.
I’m not sure why the market attracts so many people, and an amazing number of visiting coaches but I guess most are exploring the town itself with its rich history and lovely narrow streets full of interest.
The Hams Travel 293 sets off on its return journey to Tunbridge Wells at 1345 and the driver pulled up at the bus stop in good time to load all twenty of us, including many shopping trolleys and a wheelchair.
As I stepped on the bus after everyone else had boarded, the driver was quite taken aback to have a cash paying passenger on board and had to get back into his cab, from helping everyone on the bus, to issue me with a ticket. Concessionary passes rule here.
It’s a two hour six minute run back to Tunbridge Wells across delightful scenic Kent countryside.
It was obvious from the start that everyone on the bus knew everyone and a right old social club atmosphere was evident, indeed far noisier than I’ve known many school buses. Sweets were passed round; comments made about fellow passengers but only after they’d got off (“I’m sure they cut each other’s hair – with pudding bowls – they look identical”; “it’s such a shame, she looks worse than last week”) making me pleased to be going all the way to Tunbridge Wells and be the last one to get off minus comments.
Oddly amongst all the banter on board there was no talk about this being the penultimate time the bus would run down to Rye; and I was intrigued to overhear titbits of conversation that there was another route 293 being withdrawn rather than this one. I asked the driver when getting off, but he wasn’t entirely sure but thought there was another journey on a Monday that was facing the chop and this one is indeed continuing.
I caught the first of the two circular “short 293” journeys at 1031 from Tenterden. Sadly a lose wire had shorted out the destination blind, but I realised it must be the 293 by stepping on to an empty bus. The driver managed to overcome his surprise at a passenger without a concessionary pass and work out what I needed to pay for a circular round trip without a terminus at the other end – I could have got a return ticket, but that would have included another trip on the second circular journey which I didn’t need, so we settled on a single back to Tenterden!
It was a lonely run with just me and the driver until we got to Stone-in-Oxney and the same high-viz wearing passenger who got off the bus there on Thursday from Rye to Tunbridge Wells with his shopping trolley was back out again for more yesterday – good to see he was making full use of the very limited journeys a week open to him from that hamlet.
As we deviated via some narrow residential roads arriving back in Tenterden we picked up three more passengers for their short ride to the shops and there was much talk about the bus being withdrawn, except that the friendly and knowledgeable driver said it was being replaced from next Monday by a new service run by something called the Tenterden Social Hub using a minibus. Not only that, it would be running every day, Monday to Friday, as will the 294. Our driver was mystified how Kent County Council could be saving money by replacing a twice a week service carrying four passengers with a daily service, as was I.
So I wandered off to seek out Tenterden Social Hub based in Church Road and find out more. It was fairly easy to find their offices where they had a printed timetable leaflet available giving full details of the new arrangements from next week. It’s all part of Kent County Council’s Rural Transport Initiative – and I’ve now been able to find the relevant webpage (you won’t find it under ‘Bus Travel’ on the ‘Travelling around Kent’ page – that would be too obvious). A new link has been added at the bottom of that page taking you to 
Interestingly Kent County Council explain fares are £2 per journey but “we encourage ENCTS passholders to pay a voluntary contribution of £1 per journey to help with the sustainability of the 12 month pilot, however, ENCTS passes will be accepted in the usual way”. It’s the first time I’ve seen a County Council promoting voluntary donations for bus fares. I seem to recall Peter Shipp’s EYMS got a strong telling off from the DfT by doing something similar in East Yorkshire a few years ago.
And to finish the story off, I was pleased to finally receive a call back from Nick yesterday afternoon who confirmed the “long 293” (Tunbridge Wells to Rye on Thursdays) was continuing as normal and when I explained it had been a bit confusing to see a notice online and in the bus that the “293” was being withdrawn he acknowledged the point saying the wording had subsequently been clarified “on social media” about which 293 journey was being withdrawn (although I doubt that reached the target market). The reason there was no reference to the “short 293” and 294 on their website was he’d put the new timetable up online a while ago as it needed reprinting and left out the 293 and 294 as they were under notice.
No mention of my request for a part refund of the day ticket I purchased and couldn’t fully use!
There was a time if you fancied running a coach travel business you’d get yourself a coach or two (probably decent second-hand stock to begin with), pick up a school contract to run, get known among well-to-do local clubs and societies for those lucrative private hires and maybe run a small excursion programme.
According to their website Zeelo founders Sam Ryan and Barney Williams “didn’t understand why public transport options outside of cities were slow, crowded and too expensive”. Travelling to support their football team playing away matches turned out to be a right hassle.
So they teamed up with their friend Dani and “unlocked the power of data”. Dani built an algorithm for Sam and Barney “that understood when large groups of underserved people wanted to travel”.
I couldn’t resist an invitation like that and was full of eager anticipation to join the growing band of happy commuters full of smiles over their laptops as they leave the daily grind behind.
All the more so as although the single ride fare of £7 for a peak hour trip from Newport to Bristol seemed reasonable enough I spotted on the Zeelo website a sign up offer of ten free rides by using the promotional codeword COMMUTE.
A confirmatory text arrived on my mobile phone at 0645 this morning including the driver’s name and registration number of the coach …
….and the coach was impressively already waiting at the departure bus stop alongside Newport station when I arrived at 0715.
It was an eight year old Mercedes Benz Tourismo operated by Creigiau Travel of Cardiff (formerly owned by Clarkes of Sydenham, London). Sadly not quite up to the luxury standards depicted on the Zeelo website but what did surprise me was being liveried in prominent Zeelo branding, something rival Snap doesn’t do, as they use companies with high quality coaches used on other prestigious work when not ‘snapping’.
We were expecting six passengers but by our 0730 departure time only four of us were on board. Our friendly driver made a call to base and I guess was told to give it five minutes as we left spot on 0735 with two no shows (the problem of giving free rides presumably).
Whilst the quality of the coach interior may have been underwhelming the smooth congestion free ride was excellent and I was impressed as we joined the M4 just outside Newport after ten minutes at 0745…
…went over the second Severn Crossing five minutes later at 0755…
…the start of the M32 at 0805…
…Cabot Circus at 0815, just forty minutes after leaving Newport…
…and alongside the walkway through to Temple Meads at 0820: a ride time of 45 minutes.
If you’re a truly committed Zeelo fan and trust their longevity in the market you can grab yourself a 100 ride package for £540 working out at just £5.40 per ride.
Zeelo are on a mission to reduce car use for commuting. Whereas traditionally transport entrepreneurs would probably have splashed £4.25 million on some shiny new coaches the Zeelo team are investing it in ‘doubling down on our data led approach; investing in product and technology; investing in new vehicle technology including EVs and AVs; investing in the onboard experience; and continuing putting our customers first”.
It’s day three of Arriva’s latest Click venture introduced in Leicester on Monday, so I thought it was worth a trip to see how it’s panning out.
Corporates love to boast about being the first to do something; they salivate over ‘ground-breaking initiatives’ and associated hype reckoning it makes for a great PR story in the trade press. Only they think that of course; most readers just raises their eyes upwards, emoji style.
The Developer’s brochures are full of all the essential buzzwords: “Arriva Click …. part of Drummond Estate’s drive to provide a sustainable way to work, live, learn and play for those living in New Lubbesthorpe’.
Go Travel Solutions reckon Click “will deliver shorter end-to-end journey times” (it doesn’t say shorter than what) and explains “customers request an executive minibus from their pick-up point at a time they want and to a destination of their choosing”. That’s the hype that’s consistently pedalled with these “innovative digitalised DRT services” but as I consistently find, the reality never quite matches up.
It’s not entirely clear whether your journey is booked – sometimes I checked on the App, and it showed a “(1)” alongside “Next Journeys” but with no details given; other times I checked and the “(1)” had disappeared. I’ve learnt not to worry about these things, being retired it doesn’t matter whether I have to wait or not, but for someone intent on making an appointment, firstly a half hour’s window with no indication of a precise arrival time is pretty useless and secondly I’d want more definitive confirmation.
I left the station to find a mass of roadworks outside preventing any bus pick-ups and then received a text at 1010 advising my pick up was 12 minutes away.
Ken arrived at 1028. It’s an algorithm mystery of why he couldn’t have been dispatched by the software to pick me up at 1015 (the start of my half hour booked window slot) rather than the middle of it. All it had done was kept me waiting unnecessarily for twenty minutes – I could have been in a taxi and away instantly on arrival.
We had a right old kerfuffle with the pick up too; with Ken passing the App’s designated pick up point in Campbell Street just before the station, and instead headed down narrow Station Street (there he goes pictured above) which is a dead-end and necessitated much skillful manoeuvring to turn round and get going.
It turns out this was Ken’s first day on Click and I was his first passenger. He’s based at Arriva’s Hinckley garage and drives on the big bus rota but had been asked to help out on Click, also based at Hinckley, for today and he was already enjoying the contrast; not least being directed by a SatNav on a tablet rather than a duty card and timetable. Even more interesting was the SatNav’s habit of routing him the wrong way down one-way streets in the centre of Leicester!
There’s no expense spared when it comes to transport access to New Lubbesthorpe. A brand new access road has been built over the M1 (we’re approaching the flyover pictured below) ….
…. which Ken pointed out includes twenty-two road humps to slow you down ….
…. as you approach the area’s planned central node where the first primary school is under construction, and due to open in September.
I also spotted the main roundabout on the new access road was sporting a Click advert as we passed by. Nice thought.
When these freebies run out it will be interesting to see how many residents opt to pay the £4.50 a ride it cost me for my travels today. And, of course, there are no concessions for seniors (although New Lubbesthorpe looks as though its target market is a younger generation and families) … but there aren’t child rate prices on ArrivaClick either.
On arrival Ken and I (and probably the algorithm too – if algorithms have yet been invented to experience feelings) were both surprised to find a resident who’d booked a ride was waiting our arrival and ready to be whisked away. Ken had his second passenger of the day.
Meanwhile I took a walk around the development so far, which is very much in its early stages, and noticed that Barrett Homes (one of the house builders involved) has a smart show home and reception area with ample “Visitor Parking”. Old habits die hard.
It was time for my next trip. Down to Narborough in the extreme south of Click’s area and the nearest station to New Lubbesthorpe (on the Cross Country hourly route from Leicester to Nuneaton and Birmingham).
The App told me Paul would arrive in 9 minutes which was just as well as the designated pick up point was a good 7 minute walk away from where I’d wandered to. Yet again destroying the myth that DRT picks you up at your desired pick up point; oh no it doesn’t; it’s at the algorithm’s desired pick up point.
I made it to the designated spot only to see Paul disappearing where I hadn’t expected – but he did a ‘back double’ and reappeared down another dead-end. He explained the SatNav doesn’t think it’s a dead-end but as a local, he knows better and thwarted the algorithm.
Like Ken, Paul was a very friendly, normally Arriva big bus, driver who’s helping out in Click’s early days and he was clearly enjoying the change. He’d already had a passenger on board this morning and had carried three during yesterday’s shift, so not bad going. It took us just 12 minutes to reach Narborough but still cost £4.50, as my half hour journey from Leicester had done.
I was just in time to catch a late running Cross Country train back into Leicester and decided to give up on trying to find where buses for the city centre were picking up during the roadworks hiatus and walked instead.
A quick visit to both St Margaret’s and Haymarket bus stations observing the contrasting attitudes to timetable provision between Arriva ……
…..(the very helpful Arriva man in the Travel Centre seems to have thwarted official policy of not printing timetables [to save the planet], aside from the 44/44A, by printing a few of each to hand out from behind the counter – the contrast with yesterday in the Lake District couldn’t be more marked) …. and First Leicester who were displaying a colourful selection of all their city routes…..
….. and I thought I’d catch a standard Arriva bus out to the Fosse Shopping Park adjacent to the M1 and full of retail sheds that are popular with browsers before they go home to buy online. Still, browsing is good business for bus companies, thankfully, and I’m sure residents of New Lubbesthorpe will be taking a Click to ride over there as it’s within the designated area.
Arriving at Fosse I was impressed to order my third Click journey to take me back to the station and be given a pick up point just around the corner from where I’d got off the 50, and a pick up time just five minutes away.
Except when I walked round the corner I realised I’d stumbled upon one of the designated waiting areas for Click vehicles to hang out with two languishing in the lay-by opposite Asda.
I ascertained Darren, my driver, was one of the two and we were soon away heading back to Leicester city centre for the station.
There’s no doubt in New Lubbesthorpe and its Drummond Estate owner, Arriva have found a willing partner with a strong business interest in handing a large sum of money over in return for an “innovative sustainable transport solution” to help achieve their development objectives.
Meridian Water is a huge long term (twenty years) £6bn regeneration scheme in the south east corner of the London Borough of Enfield, in an area east of the Edmonton to Tottenham corridor between the North Circular Road and Northumberland Park where a massive Tesco Extra, IKEA and other retail sheds dominate the landscape to the east of the rail line. The Master Plan boasts of 10,000 homes and “thousands of high quality new jobs” benefiting the local, regional and national economy.
The new station is just south of Angel Road station (as seen above and in the satellite image just north of the North Circular Road). Angel Road is famed for not only being London’s least used station but also having one of the most desolate and uninviting entrances. The station will shut when Meridian Water opens which is effectively a replacement station in a more convenient location for the development.
It’ll be a slow build though as construction of the first 725 homes on land to the west of the new station (see satellite image above and photograph below) in an area endearingly called Meridian Angel isn’t due to start until next year. These new homes will be in the shadow of Tottenham Hotspur’s new ground seen in the distance – another late running construction project!
Meanwhile those few passengers who currently use Angel Road (pictured below looking south) and wander off to their homes sited north west and west of the current station will have a much longer and circuitous walk to and from the new site.
I thought it was worth visiting Angel Road to savour the dying embers of London’s iconic least used station before it closes. It doesn’t inspire, being adjacent to various scrap metal dealers and assorted light industry. As you can see from the following photographs, even the Samaritans have given up presenting a decent image. Talk about down at heel. The only bright spot was a notice pointing the way to a telephone (goodness knows why in this smartphone era) but even that proved elusive – I couldn’t find it. It’s safe to say Angel Road won’t be missed for its ambience and Meridian Water can’t come soon enough.
But is three months soon enough for the work still left to do in finishing off? I know these things always look as though they’ll never be finished in time and all of a sudden, the last bit of tarmac is laid, the paint is touched up, the windows polished and it’s all fine for the opening, but when I visited this week, the site had the usual handful of hard-hat-industrial-boots-orange-high-viz wearing construction gang present but I didn’t detect any sense of urgency as they wandered around the site sauntering up and down the vast number of steps the new station will offer its new passengers who’ll certainly keep fit to and from the platforms on their daily commute.
I may have missed it, but I didn’t spot any easy pedestrian access across from Tesco Extra and IKEA with no crossing facility at the very busy adjacent traffic light controlled junction. I also had to walk along a muddy grass verge with no footpath approaching the new site from the south. However the architects visionary mock up computer generated image shows a utopian world of just pedestrians and cyclists approaching the station and that busy junction has completely vanished.
The mock up also shows the first 750 homes (as in blocks of flats) all fully built with lots of potential passengers flocking to the station but with construction of those homes not starting until next year I’m thinking it may take a year or two for Meridian Water to climb into a busier passenger usage league. There has to be a strong chance Meridian Water’s first year will see it retaining Angel Road’s crown as the least used station in London … but with the newest and most pristine facilities!
It will be good for the credibility of rail project deliverability if Meridian Water actually does meet its promised 19th May opening date, but it’s not looking hopeful.
The recent launch of First Bus’s nine brand new Scania Irizar i6 bodied K-series coaches for its prestigous RailAir nonstop service linking Reading Station with Heathrow Airport attracted a shoal of positive comments on Twitter and in the trade press so I thought I’d give it a road test today.
All the more so as I realised I’d never actually travelled on this bespoke route before; living in Sussex I don’t have much need to reach Heathrow from Reading, although back in my student days at Reading University in the early 1970s I remember trips up to London on Thames Valley’s (sadly rebranded Alder Valley in its ill fated merger with Aldershot & District) infamous routes A and B which took an age to reach London; and I really can’t remember whether one of them nipped into Heathrow to serve the airport on the way.
These new coaches do look very smart indeed in their attractive Best Impressions designed livery. Sleek lines, lovely blue and grey colours and an attractive no-fuss typeface and logo with the slogan ‘railair & you’re there’. The professional design’s a world away from the busy bus-crash style message overload which befits some of First’s bus fleet in metropolitan areas (Leeds I’m looking at you!).
The step entrance is noticeably nice and wide, and, naturally the coaches are equipped for wheelchair accessibility, although sadly three days advance notice is required if you want to travel in a wheelchair. It looked like it’s much more than a five minute job to remove the seats that make way for a wheechair.
The gorgeous interior design matches the exterior and really is very attractive and welcoming, as are the 47 seats including twelve arranged around three tables spread through the coach. USB sockets are available as is wi-fi, although I couldn’t get a connection on my journey.
The seats really are the most sumptuous and comfortable I’ve travelled in for a long time, and all the more so for passengers making the transition from a Class 800 IEP train and its rather unwelcoming seat comfort and transferring in Reading over to this luxury and comfort for the onward journey to Heathrow. It even beats First Class on an 800.
As I showed on Twitter this afternoon, there was a rather disturbing amount of vibration on the table surface as the coach tackled the uneven road surfaces, especially on the M4 where long term roadworks are upgrading it to a ‘Smart Motorway’. That aside, the coach really did glide along and I found it a smooth enjoyable ride. The plaudits are well deserved.
One or two observations and suggestions about RailAir: we set off exactly on time at 1300 and after seven minutes in free flowing off-peak Reading traffic reached the A329(M) at 1307, joining the M4 five minutes later at 1312. The motorway’s temporary 50mph speed limit impacted our speed until we reached the end of the roadworks by Junction 7 for Slough at 1325 when we speeded up, reaching the M25 at 1333 with a smooth run round to Terminal 5, our first drop off two minutes early at 1338 where four passengers got off and we left on time at 1340. Four more alighted on time at Terminal 2 at 1352 with our final two passengers deposited at Terminal 3 at 1358, just two minutes down. We reached Heathrow’s bus station at 1402 (instead of 1400), and the coach got ready for its 1410 departure back to Reading.
Ten passengers may not seem many, (around the same number took the previous journey from Reading at 1240 – the service runs every 20 minutes) but at a fare of around £20 (for both single and return) that’s not bad going for an hours work.
The only problem for me was my email came with a large promotional graphic which didn’t fully download in any event, which took up so much of page 1 of the 3 page email I MUST PRINT OUT that what looked like the all important QR Code was split between page 1 and page 2! Not being a computer expert and knowing how to change the settings I was a bit befuddled!
In the event, the railair representative in the lounge at Reading Station confirmed it’s quite in order to simply show the email to the driver on a smartphone, and indeed my driver was very happy to see it that way!
Another small inconsistency is that the only benefit of booking online is for an ‘Early Bird’ ticket, defined as booking more than three months before travel; otherwise, despite the messages, despite the 5pm cut off, there didn’t seem to be any difference between online prices and just paying in the lounge or to the driver.
Bearing in mind railair is operated by First Bus and GWR has long been in the hands of First Group, you’d think there’d be close working between the two companies. There’s a lovely railair leaflet I spotted at Reading, but I’d be surprised if it was to be found at stations westwards to the West Country and South Wales. Although I did spot a GWR leaflet giving details of links to many airports from GWR’s network which included mention of RailAir.
There are signs for the RailAir coach inside Reading Station and commendably departures appear on screens and therefore on apps too. I was surprised there wasn’t better signage directing you to the departure lounge as you exit through the barriers and would suggest this would help those unfamiliar that this gem is hidden behind M&S Simply Food’s central outlet.
I would also suggest ways be found to include the service on National Rail’s journey planner. I caught the 1158 from Newbury arriving Reading at 1220 giving a good connection with the 1240 railair departure (had I needed it) which would’ve got me to Terminal 5 at 1320. However, if you put Newbury to Terminal 5 in the Journey Planner it will take you into Paddington and out again on the overpriced and extortionately expensive Heathrow Express arriving Terminal 5 twelve minutes later at 1332. Pay more and arrive later; I don’t think so!
The long term future of RailAir is in some doubt with talk getting louder about constructing a new western link into Heathrow from the Great Western main line. At the pace of change on the rail network it will be some time before we see such a development, so in the meantime these new coaches are indeed very welcome; well worth a ride and you’re there.
Roger French