Monday 1st April 2019
I’d seen the build up in the trade press last summer. Another ‘on-demand’ ‘ride-sharing’ ‘app-based’ ‘innovative’ minibus service due to start running between central/north London and Luton airport from October 2018.
The operation called ‘Blue Bus’ would “drop you off as near to your home as we can”. Obviously there would be an “Uber-style app … matching customers to the closest pick up point”. It sounded too good to be true to be covering all of central and north London. I bookmarked it to follow up the launch with a ride.
October 2018 came and went but no news of the new service starting. I emailed Blue Bus founder and owner, Tazio Puri Negri to enquire about progress and he said he’d “keep me posted”.
I heard no more until last week when a fullsome effusive four page article appeared in the same trade magazine confirming what was now called B.Bus has been up and running for a month ….. and “we already carried around 20 passengers in the first two weeks”.
The article continued “at the moment the service is offered 7am till 5.30pm and is only available between Luton Airport and central and north London …. the long term strategy is to cover all the major airports of London. Gatwick is planned as our second expansion. There are even plans for airports to be served outside of the UK, but currently the Luton operation is where the focus for the time being will remain”. Just as well.
Unable to resist trying out anything new (and innovative) I downloaded the prerequisite B.Bus app, registered as a customer, and made my plans.
I must have missed the bit when it said pick ups/set downs are initially only in the Paddington and Bayswater area, and it could well be my personal technical limitations at how to use apps but I found I could only default to having Luton Airport as the origin rather than destination for my journey.
Undeterred I headed off to Luton airport today to give B.Bus a try for a central London bound journey.
I’m sure it was something I’d not ticked or perhaps unwittingly opted out of, but arriving at the airport, my app wouldn’t accept any destination I entered despite using the inbuilt map or typing its name in manually. It got as far as telling me Paddington was a 3 minute walk away from Paddington Station but that’s as far as I got.
I decided to try the nuclear option of deleting the app and starting again. Trouble was the App Store wanted Wi-fi and I found my phone fighting between the various Wi-fi offers from National Express, Green Line and Arriva vehicles arriving and departing in the coach station – all of which need logging into or getting their own back by blocking Internet access. Increasingly frustrated I took refuge in the Terminal building and used their Wi-fi.
App successfully downloaded again and having logged back in as an already registered customer, I impressed myself with finally successfully booking and paying for a journey to Paddington and very impressively being advised a bus would be with me within 10 minutes. All I needed to do was take a 9 minute walk to the drop off/pick up point for cars and non scheduled coaches as B.Bus doesn’t come into Luton Airport’s coach station right in front of the Terminal building.
I’d looked on the app on my way to the Airport at likely waiting times and saw what looked like an hourly service so was well chuffed to have dropped lucky at just a ten minute wait.
I received a confirmatory text at 1306 that my journey was booked and scurried off to try and find the rendezvous point in ‘Drop Off zone area Bay F’ ready for a 1316 departure. This was impressive stuff.
Once I’d worked out which way to walk it only took about five minutes and although the Bay letters are marked and positioned for the convenience of drivers and hidden from approaching passengers (other than Bay O) I eventually found Bay F and waited.
And waited.
And waited.
By 1330, fifteen minutes after my driver Simon had been due, I began to have that nagging feeling this wasn’t going to work out well. By 1345 I was on the point of giving up. The problem being there’s no contact details in the app and replying to the confirmation text just brought back ‘message not delivered’.
Luckily a bus industry insider had the mobile phone number of B.Bus owner Tazio Puri Negri so I gave him a ring to find out what was happening. A colleague answered and said he’d look into it and call me back within five minutes.
Which he did. Simon would be with me in twenty minutes and I’d be refunded my £7.99 fare. Sincere apologies were given with Simon’s non appearance put down to a software glitch which had shown no bookings for the afternoon.
Simon duly arrived with me at 1430 and I was finally on my way. We had a nice chat as we drove down the M1 and encountered only a short stretch of slow moving traffic near the M25 delaying progress and some minor delays on the Finchley Road.
Simon explained he’d got seriously delayed on the way up to the Airport by a crash on the M1 and also apologised for keeping me waiting as I boarded. I explained that I understood there’d been a software problem and he acknowledged he hadn’t received details of my booked journey.
The Iveco minibus is comfortable and its nineteen seats give good leg room. A usb socket is available in the side panels. There is Wi-fi but my phone didn’t seem to pick it up. Three of the minibuses are natural gas (CNG) powered necessitating a special trip to fuel up in London while the fleet has another similar three diesel powered Iveco Daily Tourys vehicles.
As we approached the end of the M1 Simon explained he was getting tight on drivers’ hours as he had to get back and fuel up before finishing his duty so we mutually agreed it would suit us both if I bailed out at Finchley Road and I’d jump on the Jubilee line and Simon could head back north before the homebound rush hour hit the M1.
It had taken 50 minutes to reach Finchley Road from Luton Airport and we bid our farewells.
Tazio and his B.Bus team are joining a highly competitive central London to Luton Airport market. Who can forget the legal battles between Arriva’s Green Line and National Express over the airport coach station access a few years ago. No wonder B.Bus is banished to the outer fringe of the airport although that presumably means a nice saving on departure charges.
The £7.99 fare is a bargain; setting aside software glitches, if I was a regular passenger needing to get to the Paddington area and was able to easily master the app and could summon up a comfortable luxury looking minibus to arrive within ten minutes, that’s a very attractive proposition at a great deal. When I travelled on Arriva’s Green Line 757 last September it cost £11 one way to Victoria.
On the strength of today’s experience though, it’s going to be a monumental task to make it a commercial success. Sure there are lots of hotels in the Paddington/Bayswater area and no doubt a percentage of their visitors pass through Luton Airport but I’m not convinced that market is big enough to sustain six minibuses.
As ever promotion and getting the service known in the marketplace is a Himalayan mountain to climb, and very costly too. It’s early days but I couldn’t see a social media presence (certainly the link from the app doesn’t work) and I can’t find a website by Googling ‘B.Bus Luton Airport’ or anything similar.
Apps are the current fashion but why not run a scheduled hourly shuttle on fixed times between Paddington and Luton Airport – at least we’d all know what to expect and when to expect it rather than the lottery of whether a minibus is around and can be with me “within minutes”.
It might be today’s software glitch but when I tried to rebook my journey the app was telling me “There are no buses available at this moment please try scheduling a ride”. That’s not much good if I’ve just stepped off the plane especially when trying to schedule a ride, the app could only offer me a journey tomorrow morning after 0730.
It’s always good to see new services being tried and I wish Team Tazio good luck; I think they’ll need it. I wouldn’t worry too much about those expansion plans for Gatwick and other airports just yet though and definitely and urgently get today’s software glitch sorted.
Roger French
They’re Alexander Dennis Enviro400XLB bodies on a Volvo chassis (according to the swanky promotional video which plays out every five minutes or so on two of the four on board TV screens – a pair on each deck). I think most passengers were just impressed they were smart new buses with lots of seats to travel on, rather than a manufacturer’s techy sounding bus model name check!
They’re not all out in service yet – it takes a while to commission 42 new buses (although thankfully not as long as commissioning new trains), as I found out first thing this morning when four consecutive older buses turned up in Princes Street between 0650 and 0735 on route 11.
My patience paid off though as one of the gleaming new jumbo sized buses eventually arrived and I began my first trip to route 11’s southern terminus at Hyvots Bank. About fifteen passengers had spread themselves out on both decks, which wasn’t hard as there really is a lot of room, both upstairs and down to spread out in.
The seats are very comfortable with ample leg room throughout.
The two front offside seats upstairs has particularly generous legroom, as does the nearside seat over the first set of rear wheels.
Being a tri-axle there’s a longer than usual wheel arch giving a double set of backward facing seats.
Some bus companies are now eliminating rear facing seats and replacing them with other novelties like a reading shelf. This also helps deter feet-on-seat syndrome. But here the name of the game is to maximise seating capacity.
Strangely for a bus with a lot of room there’s only a single ‘three tip-up’ sized space for a wheelchair or a buggy.
On one journey a passenger using a wheelchair boarded which meant no buggies could be carried and on another a buggy soon occupied the space with a second having to be folded.
Some bus companies are now installing two wheelchair spaces which has the benefit of increasing the chances for buggy owners to travel easily too.
The pairs of screen monitors are behind the staircase facing the rear on the lower deck and at the top of the front window on the upper deck, sadly restricting the forward view a touch for front gangway seat passengers.
I’m not a great fan of screens inside buses, and certainly not two of them in pairs. I just think it’s way over the top leading to information overload. On the positive side the left hand screen (upstairs) and top screen (downstairs) show very clearly and helpfully the next three bus stops (the next one being announced too) and every so often within a display cycle the right hand screen (upstairs) and lower screen (downstairs) shows the expected arrival time at key points further along the route which is an excellent idea – a similar display in the Airlink buses to Edinburgh Airport helpfully gives up to date flight departures (and I know other bus companies are following Reading’s lead in showing train departures too).
This is all good stuff but I reckon the same effective content can be achieved by cycling through displays on just the one screen rather than having two.
I’m not convinced passengers are avidly watching these things and indeed on a busy bus if you’re sitting towards the middle or rear you can’t make out the screens anyway.
My journey down to Hyvots Bank was ‘against the flow’ of commuters and scholars heading into the city centre so was fairly lightly loaded but it gave me a chance to spot buses on route 11 heading towards the city and I was highly impressed at seeing busy buses which kept on passing by with very few spare seats.
I can certainly appreciate why 100 seat buses make sense on such a busy corridor through the Morningside area heading into the city centre. The current timetable supplements route 11’s daytime ten minute frequency with extra peak hour journeys running at least every five minutes. It looked to me as though there were extra buses to those with at one point four buses virtually following each other, and not long after four more, all well loaded.
Coming back into the city on my return journey between 0800 and 0900 we also got busier and busier as we approached the stop called Morningside Station (there isn’t one) and it was interesting to note there were seats available on the top deck especially towards the rear but downstairs was obviously getting crowded and congested with our driver calling out for passengers to go upstairs “where there are plenty of seats”.
I read Richard Hall, Lothian’s MD, suggesting the introduction of these high capacity buses might enable reductions in frequency. On the strength of this morning’s observations I’m not sure you’d be able to squeeze too many peak buses out, they’re very busy, although not all the route is yet run with the new buses.
It must confuse visitors and tourists that the only references are to either Elm Row or West End, Lothian Road which are the stops before and after Princes Road – and 14 minutes apart at that. Most odd.
Lothian are excellent at providing timetable information – displays of leaflets in their Travel Centre and bus station – and there’s a colourful diagrammatic network map. Their website is full of well laid out helpful information and their fares are great value. There’s real time information via online and on the app as well as at many bus stops with a long established system that now looks a bit dated, albeit seemed to be working well, including switching to giving advice about using the new (Enviro400XLB) buses!
As usual I found Lothian drivers to be cheerful and professional including taking obvious care with the longer than usual new buses not to block junctions…
All in all a great positive development to see these new high capacity buses in service. I’m sure there are applications for such workhorses elsewhere in the country.
I needn’t have worried. Fast forward nineteen months and here I am writing this very blog sitting in one of those self same seats in amazing luxurious comfort on one of the first-to-be-refurbished HSTs forming ScotRail’s ambitious ‘Inter7City’ project.
Like everything rolling stock wise on the railways this project is running hopelessly late due to ambitious timescales by the company doing the refurbs and no doubt more work being found to be done once the units are stripped back.
Hearing a second refurbished unit had finally arrived for service with ScotRail seemed like a good opportunity to head up to Edinburgh and bag a ride. ScotRail have helpfully tweeted the train diagram for the refurbed train which includes an intensive day’s running between Edinburgh and Aberdeen and I settled on catching the 1230 from Edinburgh and the return journey leaving Aberdeen at 1600 this afternoon.
When Thameslink began running intensified services through the ‘core’ a wag observed it’s possible a delay down on the Brighton line could have repercussions through the tightly pathed East Coast line with knock on effects as far as Aberdeen or Inverness. I had a slight taste of that phenomenon this morning when a Horsham to Peterborough train in front of my 0800 Kings Cross to Edinburgh came to a stop north of Huntingdon for twenty minutes which, to cut a long story short, meant a 16 minute late arrival into Edinburgh at 1236 and missing my admittedly tight connection for Aberdeen.
Still, at least it gave me an opportunity to make a direct comparison between a two and a half hour journey up to Aberdeen on a Class 170 and a return journey south on the refurbished HST.
The first thing to note is you just wouldn’t believe the HST is over twice the age of the 170 which first appeared at the turn of this century rather than the mid to late 1970s birth of the HST. It just goes to show brand new is not necessarily always better (especially when it comes to trains).
Whereas in a Class 170 you’re cooped up in one of nine seats at either end of the train immediately behind the driver’s cab with the associated traction buzzing noises. It doesn’t shout luxury. It must be an optical illusion but a Class170 just seems narrower than an HST too! The seats certainly are.
On the way up to Aberdeen it took the trolley man almost an hour to reach me in the front first class compartment and offered complimentary tea/coffee and a biscuit/cake. On the HST one of two refreshment hosts was passing through the first class carriage almost immediately on leaving Aberdeen offering hot soup with a roll as well as tea/coffee and sandwiches in addition to encouraging a visit to the help yourself buffet area for a wide selection of biscuits, cold drinks and fruit pots. If I’d travelled at breakfast I’d have been offered a hot filled roll, porridge or other delights.
I took the opportunity to also sample standard class seats which have been retrimmed into a smart ScotRail moquette and although are still to the high back design used in GWR days are comfortable by modern day seat standards with adequate leg room. More so than the Class 170.
I didn’t count but there must also be many more standard class seats with three whole carriages worth compared to the three coaches in a Class 170 set which also includes the two first class sections at either end. There also seemed to be many more tables in an HST – I counted ten in one coach with slightly fewer in the carriage with the accessible toilet.
Obviously the refurbishment has included sliding doors and finally doing away with opening windows to lean through to open the door by the outside handle – which is a bit of a shame but inevitable in today’s safety conscious world.
Taking an HST south from Aberdeen, as I’m doing now, is nothing new. LNER (and it’s predecessors) have been running them on this line for decades, but what is revolutionary and hugely welcome is ScotRail have obviously given a lot of thought into how to make train travel really feel good with great attention to detail in this refurbishment notwithstanding these trains are forty odd years old.
The eventual plan is to run refurbished HSTs between Aberdeen, as well as Inverness, to and from Edinburgh and Glasgow taking in Dundee, Perth and Stirling along the way (hence the 7 cities). Based on today’s experience I’m confident it will be a huge success in attracting more passengers and creating a great impression of train travel.
Intrigued by all this I headed off to Norwich to investigate. In the event things didn’t work out as planned. The journey I planned to catch on the 88 at 1205 from Norwich was cancelled at short notice due to staff sickness meaning an hours delay and a missed connection in Southwold to the infrequent route 90.
It’s not surprising the wheels are coming off. The post deregulation history of PLC transport groups in East Anglia is not encouraging. First Bus have struggled for years throughout the region. Their Essex operations are down-at-heel befitting the struggling finances. Norwich based operations are looking better than for many a year (and amazingly now seeing off Go-Ahead on the 88) but they gave up on large parts of Suffolk and Norfolk years ago. Stagecoach tried its hand and failed spectacularly with Norfolk Green.
What’s more, the image doesn’t look good either. On the positive side the Travel Centre in Norwich bus station, staffed by Konectbus, looks smart and offers an impressive display of timetables covering all bus operators in the city, as does the Norwich Park and Ride operation but the state of the Company’s vehicles on other routes is anything but smart and leaves much to be desired.
With one exception shown above (indicating the bus wash must have been working), buses were filthy and unattractive. Some were still in Bluestar livery which must look odd to passengers unaware of that award winning sister Go-Ahead company on the south coast. The image portrayed reminded me of a down-at-heel small time bus operator on the verge of going out of business rather than a subsidiary of a well regarded aspirational multi national transport group quoted on the stock market proud of its reputation. Shareholders wouldn’t be proud of this image nor should management.
My next departure at 1305 on the 88 on my aborted day trip unimpressively left late because the driver failed to turn up on time meaning passengers experienced well over an hour to wait and of course there was a double load to load too, and for a route in its last couple of weeks operation was actually quite a decent load.
Down in north Essex and south Suffolk Go-ahead owned Hedingham and Chambers (also both acquired in the 2012 Anglian buying spree) present a smarter image but there are odd inconsistencies in corporate livery. Despite my keen interest in these things I was confused what each brand/company was supposed to look like or whether they were supposed to look the same; goodness knows what passengers and potential passengers think. It’s a complete muddle.
The Chambers operated 753/754 trunk route between Colchester, Sudbury and Bury St Edmunds seems well run as does the Hedingham run 88 (yes, another 88) between Colchester and Halstead (in a long standing joint operation with First Bus – from the days of Eastern Counties and Hedingham working together) and route 89 between Halstead and Braintree all of which I sampled, but these routes will never be double digit profit margin bankers for a PLC.
My advice to Go-Ahead is to get First Bus to agree a couple of hundred grand off the price of Manchester Queens Road and throw this lot in as part of a transfer deal. It would make for a sensible ‘Withdrawal Deal’ for Go-Ahead in Anglia. Another exit strategy would ironically be to sell the former independently operated routes back to, err, an independent operator (see below).
I mentioned above that First Bus seem to have got their act together in Norwich now looking smarter and presentable. The high profile excel ‘X1’ route at one time from Peterborough to Lowestoft, now split into manageable sections, still brings quality looking buses into Great Yarmouth and Lowestoft. While at one time Anglian Bus seemed to be running rings around First Bus on the Norwich, Beccles, Lowestoft corridor nowadays First’s X2 (fast) and X22 (via Loddon) provide four buses an hour (two on each route) making for a decent service which seemed well used on my travels.
Lowestoft has always seemed to be low down the First Bus priority list whenever I’ve visited and this time was no exception.
The hourly route 99 down to Kessingland and Southwold was characteristically operated by ‘W’ registration double deckers dating from 2000 giving a travel experience befitting of the east coast resort’s dated image.
The bespoke livery variation used in Ipswich looks smarter than plain First Bus colours, if a bit dull, but with seat backs also branded for these operations I fail to understand the logic of where local branding fits into the First Bus strategy. There was a time Corporate HQ told us it was essential to have a nationwide corporate livery so that buses could easily and cost effectively be transferred around the country as needed (in addition to satisfying Aberdeen’s corporate ego). So what’s with the bespoke seats then?
It would be so much better if those Aberdeen control freaks just empowered managing directors to reintroduce proper local branding and really show what could be achieved in tune with the Anglian market.
Sadly First Bus still leave a lot to be desired when it comes to detail. I wasn’t impressed catching the early morning 0615 departure on route 64 from Ipswich to Aldeburgh after initially being reassured to find the bus already screened up and waiting on stand soon after 0600 only to find the driver saunter up to the bus at 0622 and load the six of us boarding, one of whom told me it happens every day. 
We finally left ten minutes late at 0625 but by Woodbridge were already ahead of scheduled time so waited four minutes there, a further five minute wait at Wickham Market and finally arrived Southwold two minutes early.
You can easily take twenty minutes out of the scheduled time for that journey and stop regular passengers having to wait on a cold windy morning for the bus doors to open at the bus station. I tweeted this experience to First’s centralised tweeting operation; obviously didn’t receive any reply or apology, not even an acknowledgement. Frankly a contemptuous way to treat passengers.
The general impression of buses around Colchester is poor. Neither First Bus or Arriva’s presence in the town is particularly dynamic and enticing. 
The bright spot is the First Bus run Travel Centre located fairly close to the main departure bus stops in Osborne Street. It contains an impressive display of timetable leaflets and even a network route map displayed on the wall (albeit requiring a minor updating, but at least this was admitted by way of a piece of paper stick to it).
What would really be helpful for passengers is timetables for routes run by other operators to also be displayed. I didn’t visit the First Bus Travel Centre in Norwich this time, but suspect the same policy holds good there too. It wouldn’t cost anything and would do a huge amount to promote public transport use overall, instead of making it so hard for passengers to obtain information.
East Anglia is fortunate in having a good selection of quality independently owned small bus companies providing key routes across the region. From the expanding Stephensons in the south of the region to Sanders Coaches in the north and many more in the middle.
Julian Paterson, formerly of Konectbus now owns and runs the excellent Lynx in West Norfolk while Andrew Pursey formerly of Anglian Bus has started and runs Border Bus. I travelled on two of their three routes during my visit this week, the tendered four-journey-a day 521 between Aldburgh and Halesworth and the hourly (with extra morning journeys making for half hourly) 146 running fast between Norwich and Beccles where it competes with the already mentioned First Bus operated X2 and X22. It then continues to Carlton Coalville and Kessingland on the outskirts of Lowestoft before terminating in Southwold.
The lunch time journey I travelled on out of Norwich had a good seated load of twenty with around a third getting off in Beccles, half in Kessingland and just a smattering travelling all the way to Southwold. The 521 was less busy. In fact it was dire, which brings me to….
I spent most of my time this week exploring Suffolk as well as in northern Essex with only shorter incursions into Norfolk. Suffolk is a delightfuly county but with many transport challenges not least the very low density of population. Aside from Ipswich and Lowestoft and their environs, and the smaller market towns of Beccles, Bungay, Bury St Edmunds, Halesworth, Saxmundham, Stowmarket, Sudbury and Wickham Market, away from the coastal communities of Aldeburgh and Southwold the county is characterised by hundreds of tiny hamlets connected only by circuitous narrow country roads. The rural transport challenge for the county is therefore huge, not helped by Suffolk deciding to save 20% of its £1.7million budget from April.
Apparently off peak journeys are at risk but I travelled on one of the few peak hour journeys leaving Diss at 1655 and arriving Ipswich at 1808. A deadly quiet Diss bus station is pictured above at 1645 approaching the evening peak. Three passengers boarded with me at Diss all travelling to the village of Eye just thirteen minutes south. For the next hour and four minutes until we reached Ipswich it was just me and the driver.
It’s not cuts to rural bus routes leaving passengers isolated, its passengers deserting buses leaving the buses isolated and running empty. My journey on the Border Bus operated tendered route 521 at 0855 from Aldeburgh to Halesworth was similarly sparsely loaded.
We travelled empty all the way to the hamlet of Benhall Green where at 0929 we picked up four passengers and dropped them off five minutes later in Saxmundham picking a Mum and child up there and dropped her off seven minutes later in Yoxford. The rest of the journey taking around an hour was just me and the driver.
The journey on the Konectbus 88 (soon to be a First Bus 99A) between Halesworth and Southwold at 1023 had just two passengers on board while the afternoon peak journey on route 90 leaving Southwold at 1638 travelled all the way to Halesworth via Beccles (a journey of 1 hour and 17 minutes) carried just two other passengers besides me and the driver and then only between the hamlet of Willingham and Beccles – a journey of around ten minutes. Border Bus have announced they’ll be stepping in to run partial replacements for the withdrawn 90 with new services 522 and 524 but with paucity of numbers travelling it’s a bleak future. Unsurprisingly a significant role is played by community transport in this region.
It’s interesting to see up in West Norfolk one of the beneficiaries of the Stagecoach pull out in Kings Lynn has been West Norfolk Community Transport (WNCT) who’ve expanded their ‘Go to town’ branded bus routes, which now provide a significant part of the town’s bus network. It’s also interesting to see Ben Colson who owned and ran Norfolk Green heavily involved in WNCT who, with the already mentioned Julian Paterson and Andrew Pursey are three key people in making the Anglian bus scene a success. It also shows you can’t keep a good busman down; they just pop up in another exciting bus venture. Indeed Andrew also volunteers on the Committee of the Beccles and Bungay Community Transport who I had the pleasure of spending the whole of yesterday morning with travelling around their Wednesday only three rural bus routes between Halesworth and Beccles, all using the number 532.
I’d been recommended to travel on the routes by blogger 
The Wednesday only route 532 really is a ‘lifeline bus service’. Yesterday around a dozen people travelled on the first journey from Laxfield, Heveningham and Huntingfield north into Halesworth for a morning’s shopping and other commitments. Two stayed on the bus for the next journey which runs via Brampton, Willingham, Sotterley, Wrentham, Rushmere and Mutford to Beccles which I joined. 
A lovely couple boarded along this part of the route with the husband helping Mick out to provide a commentary by adding historical background to the sights we passed – which were mainly churches – an amazing number too – all told, we passed 21 churches yesterday morning, some with just a few houses nearby. The one pictured below, a paticularly fine example, at the end of the route in Laxfield. As you can see, even the cars park in a colour coordinated way, the village is so pretty!
After dropping our four shoppers off in Beccles from that trip it was time for Mick’s third run of the day back to Halesworth via even more tiny micro hamlets and churches (and the odd water tower) including Ilketshall St Andrew, Ilketshall St Margaret, St Peter South Elmham, All Saints South Elmham (you get the idea this used to be a very religously devout area!) and finally Rumburgh and Wissett; we picked up four regulars along the way who all had an hour and twenty minutes in Halesworth before return time, while we continued back to Laxfield to take ten passengers back home who’d come in on the first journey, bringing one regular back into Halesworth on the return.
Mick was off back to Beccles via the All Saints route but I left him there having completed the full circuit and having thoroughly enjoyed it too. One of the regulars who boarded in Wissett followed me into the library at Halesworth to find out more about why on earth someone from Brighton was riding around Suffolk’s rural countryside and we got chatting about the problems of rural buses and her concerns at being stranded if Suffolk County Council were to cut this vital once a week route. Apparently it’s up for review soon as the conract ends in the summer.
Secondly there’s a vital need for East Anglia to follow Kent/Surrey/Sussex’s lead in establishing an all bus operator day ticket like the latter’s Discovery ticket. With a variety of small bus companies and a few larger ones (Ipswich Buses, First Bus and Arriva) it really would make for a passenger friendly way of travelling around rather than having restricted ticket availability to each operator. You need every passenger you can get – don’t make it hard. Perhaps Suffolk County Coiuncil could initiate discussions on such a proposal?
It’s reminded me of London 2012. Aside from the brilliant athletes and the behind-the-scenes organisational excellence it was the deployment of Games Makers which made for such a positive and enjoyable visitor experience despite mega crowds and challenging transport logistics before and after events.
When the wash up review of this week’s Brighton Main Line shut down is carried out, aside from the fantastic work performed around the clock by the engineering Orange Army and the hard working rail staff and bus and coach drivers I’m sure it will be the high-viz wearing Customer Service teams with their cherry smiles and friendly greetings who’ll long be remembered by passengers for creating a positive atmosphere to the extended travel experience. They really performed well and added a much needed shine to a challenging travel week.
The team on the Three Bridges gateline deserve a special shout out with their pointy foam hands and chanting regime advising arriving passengers from buses the platforms for Victoria and London Bridge departing trains (sung to a catchy rhythm too – and in tune) and as trains arrived another catchy refrain pointing passengers on to the bus hub. If only every day could be like that!
The team at Brighton, if perhaps more reserved, were also happy and cheerful. On Monday Theresa was doing a brilliant job handing out freebies and the whole team there were making sure everyone felt welcomed and valued as passengers. This positive experience will be long remembered but, of course, only by those passengers who actually braved the disruption warnings and ‘Carried On Travelling’ this week.
It was clear by first light on Monday morning the vast majority had heeded the familiar repetitive advice for many months to ‘Plan Ahead’ and duly planned and took a complete week off travelling.
Buses were prolific; passengers not so. Better that than the other way round of course. The average load on buses I saw on my travels on a circuit from Hassocks via Brighton, Lewes, Haywards Heath, Three Bridges then back via all stations to Hassocks between 0700 and 1000 on Monday morning was around six. There were buses everywhere. At one point around 0830 at Hassocks so many buses and coaches were arriving and departing, as well as many others parked up on stand by, the car park-come-bus station became semi-gridlocked with staff suggesting to ‘control’ a bus reduction be considered.
I found the impressive Three Bridges Bus Hub marquee completely deserted at 0900, as it was on Tuesday at 1800 when I also called by…… until a London originating train came in and off loaded its passengers who the ever helpful cheerful Replacement Bus Makers happily shepherded to the waiting buses and within minutes it was all quiet again.
As the week’s progressed, passenger numbers haven’t noticeably increased but the number of buses and coaches has continued to provide a quite extraordinary level of service. A bus spotters paradise – and yes, camera weilding enthusiasts were out in force.
Neither has the enthusiasm of the Replacement Bus Makers diminished – my trip to Three Bridges this morning, Thursday, found the whole team in fine form (and voice) welcoming us all off the buses and guiding us to the trains.
On Monday I was blitzed with freebies and goodwill gestures including a branded water container (at Brighton), giant cookies, biscuits, hot chocolate sachet and mobile phone suction thingy and a £3 coffee voucher. By Thursday the giveaway novelty had worn off a bit, but I still picked up a free delicious cookie and £3 voucher for coffee by nipping into the Bus Hub on my way to London – and on the way home this evening.
Queueing time warning notices prominent on Monday in Brighton had been removed as redundant by Wednesday; as had the zig-zagging queuing system; both sensible contingencies which proved overly pessimistic. Thankfully.
I wonder if the ’60 minutes queueing time’ was actually just a clever ruse to show how well everything was going. If so, it worked a treat.
There’s been much angst on Twitter about the lack of advertised non-stop buses between Brighton and Three Bridges as usually run during weekend closures. Buses bombing down the A23 are a regular sight at weekends but this time weekday commuters were only given the option of a half hourly train service via the West Coastway, Littlehampton and Arun Valley line arriving in Three Bridges an hour and a half after leaving Brighton which compares unfavourably to the 23 minutes it normally takes a fast direct train to reach Gatwick Airport.
Journey planners also gave the option of an all stations stopping replacement bus requiring a change at either Hassocks or Burgess Hill, coincidentally also timetabled to take one and a half hours end-to-end. In peak hours there was a further option to switch buses at Hassocks on to a fast non-stopper (which saved about half an hour), and from Brighton journey planners showed stopping buses running only as far as Balcombe which of course was a complete nonsense. That was a deliberate ‘fake terminus’ as all buses leaving Brighton had Three Bridges as their displayed destination which was obvious to everyone from the start so led to an information credibility issue. Furthermore the ‘Employee Handbook’ handed to everyone involved included details of non-stop ‘Ghost Buses’ running every 10 minutes at peak times and every 20 minutes off-peak between Brighton and Three Bridges. In the event it looks as though these were kept on stand by rather than running them for fear if they became too well known they’d prove too popular and blow a hole in the pool of available buses and be beyond the capacity of the Three Bridges Bus Hub. By Thursday this had become official public policy as the reasons they weren’t running and explained in the media.
Unlike Brighton, both Haywards Heath and during peak hours, Hassocks, were blessed with their own bespoke non-stop buses and coaches to Three Bridges. The former ran to an impressive 6 minute frequency at peak times (20 minutes off peak) with the latter every 20 minutes. I tried both out and was impressed by the efficient end to end journey times achieved. From Hassocks we took just 33 minutes (on the 0900 from Hassocks – so admittedly after peak hour traffic had died down) comparing favourably to the all stops Thameslink train normally taking 22 minutes.
Lewes passengers were also given an option of taking a bus to East Grinstead and a train from there which was a clever idea; I’m not sure how many used it, but the other ‘avoid over burdening Three Bridges’ idea of running a Hassocks to Crawley service (originating in Hove) failed spectacularly and ran pretty much empty; passengers being understandably reluctant to use Crawley as an interchange hub.
One niggle about Haywards Heath: it seemed unnecessarily confusing to have northbound buses to Three Bridges departing from two locations; non-stop fast buses left from outside the main entrance while the stoppers via Balcombe left from the side entrance in Boltro Road.
I asked a forlorn looking and lonely Replacement Bus Maker standing on the corner where to catch a bus to Three Bridges (just to give him something to do) and he advised me to go to the side entrance, which luckily I ignored. This was the only example of duff information I experienced though, every other query was accurately handled.
An extra 240 buses and coaches added to Sussex’s congested roads, even taking the half term non-school run factor into account, is quite a challenge. The transport challenges surrounding the 2012 Olympics worked so well because everyone pulled together to ensure maximum capacity was provided. Special ‘Games Lanes’ ensured free flowing traffic for those needing it.
In Sussex this week it would have been good if known congestion hotspots caused by awkward parking or roadworks could have been tackled in a coordinated way to ensure replacement buses got priority. Ideally, temporary traffic lights and roadworks on busy routes should have ceased where possible and temporary parking restrictions added at pinch points such as in Burgess Hill near Wivelsfield station as shown below.
Outside Three Bridges a high profile police presence helped ensure buses could exit fairly easily, especially during the busy evening peak period. It was good to see both the British Transport Police and Sussex Police actively on site. If only that could be more the norm!
If the replacement bus schedules had been for a registered local bus service the Traffic Commissioner would have had a field day. Running times (as advertised in journey planners) showed no allowance for predictable peak hour congestion. A complete ‘no no’ when running bus services. Realistic timetables are now mandatory, ‘congestion’ is not a valid excuse. I caught the 1705 all stops departure from Brighton to Three Bridges on Wednesday with a twenty minute scheduled journey time to Hassocks. After crawling through Brighton’s peak hour congestion we’d only reached Preston Circus by that time, taking forty minutes to reach Hassocks. If I’d been going to London and allowed myself a planned connection at Three Bridges from the journey planner I’d have been very upset at the delay. And of course, no chance of Delay Repay!
It’s also hugely frustrating when the window interiors mist up, and for strangers very hard to know where they are if wanting to alight at on-street stops for intermediate stations. Our driver ignored the advice in the Employees Handbook to call out the names of stations as we stopped, which didn’t help.
7. Too technical looking
The rather strange letter codes for the bus services displayed at posters at each station were a bit confusing and seemed superfluous. They weren’t displayed on the vehicles and no one referred to them. A bit of an unnecessary complication it seemed to me. Indeed it would have been better to display the timetables for the various routes so passengers could see which suited them best.
It’s been publicised for over a year; preparations have been going on behind the scenes for much longer than that. It was originally planned to happen last October. Now we’re finally on the cusp of the biggest rail replacement ever as the nine day Brighton Main Line closure is hours away from its first real test. Tomorrow, Monday, heralds a five day working week with no trains on one of the country’s busiest commuter main lines between Brighton and Lewes and Three Bridges.
The Project team are regularly tweeting photographs from up and down the line of the vast orange army hard at work already, just in case any of us were wondering what was going on. Expect the rail industry PR machine to be in overdrive over the next week with more amazing statistics of what’s being achieved. I can’t help having a cynical smile at the use of language for projects of this kind. If I get an engineer in to fix a new part to my washing machine, I don’t call it ‘improvement works’ I call it a repair. The norm should be a railway that works properly. It shouldn’t be a case of ‘improvement works’ to reach that status. I’m sure I’m not alone in thinking after a nine day closure as well as umpteen weekends of disruption I don’t just want to know that the advertised service is now ‘improved’ as in it’s going to be as it should be anyway. I’d have preferred ‘improvement’ to mean having more trains and better comfort on board. These are what we used to call ‘engineering works’.
Having had a look round the Three Bridges Bus Hub (to give it its technical name) today I must say I’m mightily impressed. GTR and Network Rail have definitely pulled out all the stops (well actually they’ve put a number of stops in – and all clearly labelled too! More on that shortly). Chastened by appalling publicity for weekend rail replacements which went disastrously wrong between Redhill and Gatwick Airport last year with insufficent buses and staff, this time round there won’t be problems because of a lack of resources. There are high viz wearing ‘helpers’ and buses and coaches everywhere.
The numbers tell the story. Around 250 buses and coaches, 500 bus drivers and control staff and an extra 300 temporary agency staff have been hired for the duration. That’s bigger than the whole of Reading Buses as a bus company, for example.
The Three Bridges Bus Hub is an impressive bus station under a substantial marquee with seven bus stops and an extra one spare and all departure points are clearly labelled with destinations served.
There’s seating, toilets and a refreshment area. There’s a counter with activity books for children and free giveaways for adults. There are staff aplenty to guide you every step of the way. And they were all smiling and looked to be enjoying their work.
A footbridge and covered walkway has been constructed to take passengers leaving trains and heading for bus connections over the roadway to avoid bus and pedestrian conflict, but if flat crossing is needed, there are marshalls on hand to help. I spotted staff happily carrying bags and suitcases for passengers.
There was even a police presence outside the station directing traffic. Yes, I know! Well, actually they were preventing ‘kiss and drop’ passengers clogging up the normal bus stop right outside.
Rather ominously as you enter the walkway to the footbridge and over to the marquee you’re greeted with “queuing time” posters and the first one warns of an hour’s delay! Crikey, I really really hope tomorrow doesn’t see that contingency being needed.
Much thought has obviously gone into planning the replacement bus routes, but the planners seem to be following a principle of lowering expectations and aiming to over deliver. That philosophy works in normal business but I’m not sure it’s the best policy at times of serious disruption to the norm. For example, Twitter was alive on Friday with complaints there are no fast buses between Brighton and Three Bridges. And the publicly available information indeed confirms this as being the case. But behind the scenes there are fast buses, it’s just that they’re trying to encourage Brightonians heading for Gatwick Airport, East Croydon and London to use the diverted trains via Littlehampton and the associated extended journey time, rather than over filling the buses up the A23.
Posters at stations advising of journey times are helpful, but again they’re giving rather pessimistic times compared to what reality will be. It’s also a pity such posters weren’t available weeks ago, rather than just appearing on Friday. We’ve been told to “plan ahead” by on train announcements played out every hour for the past six months yet how could you have properly planned ahead without such vital information as journey times?
Meridian Water is a huge long term (twenty years) £6bn regeneration scheme in the south east corner of the London Borough of Enfield, in an area east of the Edmonton to Tottenham corridor between the North Circular Road and Northumberland Park where a massive Tesco Extra, IKEA and other retail sheds dominate the landscape to the east of the rail line. The Master Plan boasts of 10,000 homes and “thousands of high quality new jobs” benefiting the local, regional and national economy.
The new station is just south of Angel Road station (as seen above and in the satellite image just north of the North Circular Road). Angel Road is famed for not only being London’s least used station but also having one of the most desolate and uninviting entrances. The station will shut when Meridian Water opens which is effectively a replacement station in a more convenient location for the development.
It’ll be a slow build though as construction of the first 725 homes on land to the west of the new station (see satellite image above and photograph below) in an area endearingly called Meridian Angel isn’t due to start until next year. These new homes will be in the shadow of Tottenham Hotspur’s new ground seen in the distance – another late running construction project!
Meanwhile those few passengers who currently use Angel Road (pictured below looking south) and wander off to their homes sited north west and west of the current station will have a much longer and circuitous walk to and from the new site.
I thought it was worth visiting Angel Road to savour the dying embers of London’s iconic least used station before it closes. It doesn’t inspire, being adjacent to various scrap metal dealers and assorted light industry. As you can see from the following photographs, even the Samaritans have given up presenting a decent image. Talk about down at heel. The only bright spot was a notice pointing the way to a telephone (goodness knows why in this smartphone era) but even that proved elusive – I couldn’t find it. It’s safe to say Angel Road won’t be missed for its ambience and Meridian Water can’t come soon enough.
But is three months soon enough for the work still left to do in finishing off? I know these things always look as though they’ll never be finished in time and all of a sudden, the last bit of tarmac is laid, the paint is touched up, the windows polished and it’s all fine for the opening, but when I visited this week, the site had the usual handful of hard-hat-industrial-boots-orange-high-viz wearing construction gang present but I didn’t detect any sense of urgency as they wandered around the site sauntering up and down the vast number of steps the new station will offer its new passengers who’ll certainly keep fit to and from the platforms on their daily commute.
I may have missed it, but I didn’t spot any easy pedestrian access across from Tesco Extra and IKEA with no crossing facility at the very busy adjacent traffic light controlled junction. I also had to walk along a muddy grass verge with no footpath approaching the new site from the south. However the architects visionary mock up computer generated image shows a utopian world of just pedestrians and cyclists approaching the station and that busy junction has completely vanished.
The mock up also shows the first 750 homes (as in blocks of flats) all fully built with lots of potential passengers flocking to the station but with construction of those homes not starting until next year I’m thinking it may take a year or two for Meridian Water to climb into a busier passenger usage league. There has to be a strong chance Meridian Water’s first year will see it retaining Angel Road’s crown as the least used station in London … but with the newest and most pristine facilities!
It will be good for the credibility of rail project deliverability if Meridian Water actually does meet its promised 19th May opening date, but it’s not looking hopeful.
Yet now, less than five years later the Rosso brand looks underwhelming compared to the new colourful route brands (again designed by Best Impressions) launched during the first busy twelve months of Transdev Blazefield’s ownership.
Three further new route brands were introduced last year; one on a fleet of new Versas for the 464 between Rochdale, Bacup, Rawtenstall and Accrington, another applied to the six Streetlites bought by Rosso in 2016 for the Rochdale to Littleborough circulars 456/458 branded as Lakeline while the third new higher profile route brand, ‘red4’, is for the Bury to Ramsbottom route.
Hollingsworth Lake on Lakeline 458 is a particularly lovely spot and all the better for now having a high profile branded bus route to make it stand out.
A recent revamp of the route includes an extra two buses an hour running direct as a 457 between Littleborough and Rochdale competing with First Bus route 457 (and 454) at four buses an hour along the same road.
Two more attractive brands were introduced last month: ‘trax’ for Bury to Rochdale routes 467/468 and ‘irwell line’ for the Bury to Rawtenstall and on to either Blackburn (481) or Burnley (483) routes.
‘trax’ uses four year old Streetlites transferred over from Burnley in an attractive orange livery while ‘irwell line’ has refurbished ‘as new’ Wright Eclipse bodied Volvo B7RLE which belie their twelve years age.
If you didn’t look at the registration plate you’d think you were in a new bus, helped by the excellent treatment of the interiors which all incorporate attractive easy to read maps, ticket prices and useful succinct information.
The key to successful cove panels is keep the message short and simple – these are exemplars of the very best.
By designing the interiors to a common house style it becomes obvious that the attractive new brands are part of the same ‘company family’.
My day’s travels round the Rosso network yesterday saw some excellent customer service skills from drivers, impressive punctual timekeeping and displays of attractive promotional timetable leaflets at bus stations making for a welcome contrast with TfGM’s bog standard black and white print outs.
However a word of praise for TfGM for their bus stations which really are the business. Relative recent builds at Rochdale and Bolton are hugely impressive – literally huge too. Together with Bury all three sites visited yesterday had manned information desks and a range of other facilities including retail and toilets.
It’s just a shame the toilets seem harder to enter and exit than Alcatraz! Still, it is only 20p a time but with no change given you need a pocketful of coins these cold winter days requiring multiple visits in a day (!) – not easy in a contactless world!
And of course these bus stations are in the Premier League compared to the appalling relic from the 1970s bottom of League Division 2 bus station in Rawtenstall. Thank goodness there’s finally news the Borough Council have plans for a replacement opposite the current dilapidated site. As Michael Watson tweeted, the current relic needs shipping straight to Beamish Museum! It’s not just past it’s prime, it’s “pushing up the daisies” as John Cleese would observe.
From my travels yesterday it’s evident Rosso has experienced an exciting first twelve months under Transdev Blazefield ownership and if I know CEO Alex Hornby* it’ll be an even more exciting (and ‘amazing’) second year ahead.
However there are two counter considerations. While Manchester was noticeably booming when I arrived late on Friday afternoon the same can’t be said for the area north of the conurbation. Talk about the ‘death of the High Street’ is old hat for Rochdale. Closed shutters outnumbered open retail units when I visited some years ago before Metrolink got extended beyond the rail station and it didn’t look much different riding the tram down to the town centre yesterday.
Except to my pleasant surprise I was encouraged to see work well underway on ‘Rochdale Riverside’ adjacent to the transport interchange and tram terminus.
This “will create the prime core in the heart of the town centre” including “a M&S department store, retail and leisure units, kiosks, 6 screen cinema and an adjoining car park around inspiring public realm”.
If it achieves what a similar development called ‘The Rock’ has done in revitalising neighbouring Bury, then it could be the saviour of Rochdale as a place to visit. Good luck Rochdale Riverside.
Unsurprisingly I didn’t see it sullying any Rosso buses from Transdev Blazefield and don’t expect to. Indeed it might just be that an opportunistic expansion with further excellent attractive route brands across this part of north Manchester and a plentiful supply of promotional leaflets is just the encouragement the Mayor needs to put any risky franchising plans firmly on the back burner.
It’s a risk I hope Transdev will be emboldened to take and let’s hope their bid offer is currently on its way to Aberdeen.
It’s looking like it’ll definitely be an interesting year two for Transdev Blazefield’s Rosso.
The recent launch of First Bus’s nine brand new Scania Irizar i6 bodied K-series coaches for its prestigous RailAir nonstop service linking Reading Station with Heathrow Airport attracted a shoal of positive comments on Twitter and in the trade press so I thought I’d give it a road test today.
All the more so as I realised I’d never actually travelled on this bespoke route before; living in Sussex I don’t have much need to reach Heathrow from Reading, although back in my student days at Reading University in the early 1970s I remember trips up to London on Thames Valley’s (sadly rebranded Alder Valley in its ill fated merger with Aldershot & District) infamous routes A and B which took an age to reach London; and I really can’t remember whether one of them nipped into Heathrow to serve the airport on the way.
These new coaches do look very smart indeed in their attractive Best Impressions designed livery. Sleek lines, lovely blue and grey colours and an attractive no-fuss typeface and logo with the slogan ‘railair & you’re there’. The professional design’s a world away from the busy bus-crash style message overload which befits some of First’s bus fleet in metropolitan areas (Leeds I’m looking at you!).
The step entrance is noticeably nice and wide, and, naturally the coaches are equipped for wheelchair accessibility, although sadly three days advance notice is required if you want to travel in a wheelchair. It looked like it’s much more than a five minute job to remove the seats that make way for a wheechair.
The gorgeous interior design matches the exterior and really is very attractive and welcoming, as are the 47 seats including twelve arranged around three tables spread through the coach. USB sockets are available as is wi-fi, although I couldn’t get a connection on my journey.
The seats really are the most sumptuous and comfortable I’ve travelled in for a long time, and all the more so for passengers making the transition from a Class 800 IEP train and its rather unwelcoming seat comfort and transferring in Reading over to this luxury and comfort for the onward journey to Heathrow. It even beats First Class on an 800.
As I showed on Twitter this afternoon, there was a rather disturbing amount of vibration on the table surface as the coach tackled the uneven road surfaces, especially on the M4 where long term roadworks are upgrading it to a ‘Smart Motorway’. That aside, the coach really did glide along and I found it a smooth enjoyable ride. The plaudits are well deserved.
One or two observations and suggestions about RailAir: we set off exactly on time at 1300 and after seven minutes in free flowing off-peak Reading traffic reached the A329(M) at 1307, joining the M4 five minutes later at 1312. The motorway’s temporary 50mph speed limit impacted our speed until we reached the end of the roadworks by Junction 7 for Slough at 1325 when we speeded up, reaching the M25 at 1333 with a smooth run round to Terminal 5, our first drop off two minutes early at 1338 where four passengers got off and we left on time at 1340. Four more alighted on time at Terminal 2 at 1352 with our final two passengers deposited at Terminal 3 at 1358, just two minutes down. We reached Heathrow’s bus station at 1402 (instead of 1400), and the coach got ready for its 1410 departure back to Reading.
Ten passengers may not seem many, (around the same number took the previous journey from Reading at 1240 – the service runs every 20 minutes) but at a fare of around £20 (for both single and return) that’s not bad going for an hours work.
The only problem for me was my email came with a large promotional graphic which didn’t fully download in any event, which took up so much of page 1 of the 3 page email I MUST PRINT OUT that what looked like the all important QR Code was split between page 1 and page 2! Not being a computer expert and knowing how to change the settings I was a bit befuddled!
In the event, the railair representative in the lounge at Reading Station confirmed it’s quite in order to simply show the email to the driver on a smartphone, and indeed my driver was very happy to see it that way!
Another small inconsistency is that the only benefit of booking online is for an ‘Early Bird’ ticket, defined as booking more than three months before travel; otherwise, despite the messages, despite the 5pm cut off, there didn’t seem to be any difference between online prices and just paying in the lounge or to the driver.
Bearing in mind railair is operated by First Bus and GWR has long been in the hands of First Group, you’d think there’d be close working between the two companies. There’s a lovely railair leaflet I spotted at Reading, but I’d be surprised if it was to be found at stations westwards to the West Country and South Wales. Although I did spot a GWR leaflet giving details of links to many airports from GWR’s network which included mention of RailAir.
There are signs for the RailAir coach inside Reading Station and commendably departures appear on screens and therefore on apps too. I was surprised there wasn’t better signage directing you to the departure lounge as you exit through the barriers and would suggest this would help those unfamiliar that this gem is hidden behind M&S Simply Food’s central outlet.
I would also suggest ways be found to include the service on National Rail’s journey planner. I caught the 1158 from Newbury arriving Reading at 1220 giving a good connection with the 1240 railair departure (had I needed it) which would’ve got me to Terminal 5 at 1320. However, if you put Newbury to Terminal 5 in the Journey Planner it will take you into Paddington and out again on the overpriced and extortionately expensive Heathrow Express arriving Terminal 5 twelve minutes later at 1332. Pay more and arrive later; I don’t think so!
The long term future of RailAir is in some doubt with talk getting louder about constructing a new western link into Heathrow from the Great Western main line. At the pace of change on the rail network it will be some time before we see such a development, so in the meantime these new coaches are indeed very welcome; well worth a ride and you’re there.
Roger French