Two cheers for TfL

Saturday 15th June 2019

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Today saw the much heralded cuts to a large number of central London bus routes including many changes to termini and amended routes.

I previewed the changes in a post on 5th June foreseeing a major challenge as getting bus stop plates, timetables and spider maps updated.

Having had a good wander around central London today I’m pleased to report TfL’s bus stop team have done a reasonably good job bearing in mind the scale of changes.

Inevitably there are some inconsistencies and discrepancies but on the whole it was impressive to see just how much had been updated ready for day 1.

Here are some examples of what gets a big bus stop tick and what needs further attention.

Yellow ‘Bus stop closed’ hoods covering up discontinued bus stops have been regularly deployed in London for some years now to cater for temporary changes due to roadworks and diversions. Sadly the consequential deployment of ‘Dolly Stops’ as replacements is much more rare these days but that’s another matter.

Team Cover Up have been out in force with their yellow hoods overnight after Friday’s last journeys. First up I found them deployed at bus stops uniquely served by the withdrawn route RV1 from Covent Garden ….

IMG_0658.jpg…. via the South Bank ….IMG_0648.jpgIMG_0646.jpg…. including a poignant tribute at the Royal Festival Hall ….

IMG_0655.jpgIMG_0653.jpg…. to the Tower Gateway terminus.

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The Covent Garden bound stop at Oxo Tower on the South Bank has been out of action for some weeks, and the long standing notice erroneously implies the RV1 will be back later this year which to avoid confusion should really be removed now lest it gives anyone false hopes of a RV1 revival…..IMG_0649.jpg

IMG_0650.jpgIn better news ‘E’ plates showing which bus routes serve each bus stop along the route have also all been updated with any reference to the RV1 removed and the 343 added where appropriate on its newly extended section of route to Aldgate replacing the RV1 between London Bridge and Tower Bridge.

Indeed so on the ball were the ‘E’ plate amendment team for the RV1/343 switch that they even updated the bus stops on Tower Bridge approach itself which are no longer in use due to the protective barriers now installed. Still at least that out of use bus stop has accurate route numbers for buses which can no longer stop there.

IMG_0630.jpgIMG_0631.jpgOn the other hand I spotted an erroneous RV1 plate on a bus stop not served long before yesterday’s withdrawal in Great Tower Street which must have been in place from a former old routing…

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The same hooded status was noted on the withdrawn section of bus route 341 in New Fetter Lane/Fetter Lane which are no longer served by buses so that change was sorted correctly too….

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…including the removal of ‘E’ plates for the 341 and the timetable from the stops in Holborn….

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Similarly yellow hoods were properly deployed on bus stops in Fenchurch Street no longer served by any bus routes following the diversion of route 40 to terminate at Clerkenwell Green instead of Aldgate.

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However, the job of updating stops on the new section of route 40….

IMG_0579.jpg……is best described as ‘work in progress’ as ‘E’ plates were incorrectly showing route 45 and 388 (both now withdrawn) rather than the newly diverted 40 in Blackfriars Road …..

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….even though the timetable below had been updated with the 45 and 388 correctly replaced by the 40….

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and in Farringdon Road a new ‘E’ plate had appeared for the newly diverted 341 (but not the 40) ….

IMG_0563.jpg… whereas the timetable below showed the newly diverted 40 but not the 341….

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Meanwhile on bus stops a little further north of Clerkenwell where its just the 341 which needs adding, the stops do have both a timetable displayed and correct ‘E’ plates…..

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The fourth section of road to become newly bus-less is Pall Mall which said farewell to route 9 which has now been diverted back into the parallel Piccadilly. Sadly Team Cover Up hadn’t been there when I visited late this morning and the bus stops on either side of Pall Mall looked very much open for business as usual ….

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…. although someone had taken out the route 9 details from the timetable case ….

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….and added a new timetable and a new ‘E’ plate on the newly served stop in nearby Piccadilly….

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Back in Pall Mall I explained to the waiting passenger she was in for a long wait for a Number 9 but she seemed happy to know the new stop was by Fortnum & Mason and headed off in that direction!

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As well as Team Cover Up these changes also call upon the services of Team Uncover Up as the 14 now diverts from its previous route from Putney Heath at Tottenham Court Road station to operate via the British Museum and terminate at Russell Square instead of via Tottenham Court Road to turn at Warren Street station.

This new bit of route via the British Museum hasn’t seen a bus since route 10 was withdrawn last November so the bus stops have either been left to just Sightseeing buses (as here outside the museum)…

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…. or closed as at the next stop in Montague Street….

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Unfortunately it was still covered up today even as buses went by on the newly diverted 14.

Even more bizarre someone had been out to install a new route 14 timetable in the timetable case at the stop outside the British Museum but hadn’t taken down the bus stop closed sign! Surely there aren’t two teams at work here, one to put new timetables up and another to take down ‘bus stop closed’ signs?

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On the opposite side of the road you’d have to be very knowledgeable to twig the 14 now uses that stop and be prepared to jump out into the road to let the bus driver know as he passes the Sightseeing bus by.

IMG_0497.jpgIMG_0513.jpgOver in Tottenham Court Road references to route 14 (and the 134 – also now withdrawn from that road) were still on bus stop flags ….

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…. but someone had been round and removed all the timetables and for all the routes too! Or, perhaps they haven’t yet been installed to these relatively new southbound stops, but then why install new timetable cases? Anyway, it’s another ‘work in progress’ here.

And more even more bizarre at the erstwhile route 14 terminus at Warren Street, now used by the 134….

IMG_0376.jpg…..someone had been out to add the new 134 timetable but had left the now incorrect 14 one in place…..

IMG_0374.jpg….. nor did they change the ‘E’ plate from showing 14 to 134. I wished I’d brought a spare 3 with me to do the job!

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Talking of the 3, that route no longer serves the northern most stop in Whitehall as the route has been cut back from terminating at Trafalgar Square to Horse Guards Parade and it was good to see everything updated correctly there.

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Over in Aldgate another update success is all references to the 67 are now changed to the 242 both on bus stop plates….

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….. and timetable cases……

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So, another job well executed there.

Similarly over on the Euston Road the stops between Kings Cross and Euston have all had references to the now withdrawn 59 and 476 removed from bus stop flags….

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It’s just a shame that an important and busy stop right opposite St Pancras International has no timetables for daytime bus routes at all…

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The diversion of route 4 at St Paul’s Cathedral to operate via Queen Victoria Street and terminate at Blackfriars instead of running along Fleet Street and Waterloo Bridge to Waterloo was another success with bus stops updated …..

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…. and new timetables at bus stops along the route….

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…. except that the ‘towards Elephant & Castle’ bit of the bus stop is out of date as that used to apply to the 388 when it ran on there, but now the 4 heads no further south than Blackfriars.

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The same issue with ‘towards’ on bus stop plates applies further back along the route where bus stops still display ‘towards Aldwych’ which it no longer does.

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A neat piece of technology was using the iBus system to show a scrolling message just before the new piece of route at St Paul’s advising passengers to alight and change to a bus on route 76 for Waterloo. Old habits die hard and most passengers didn’t notice this and carried on until the bus turned along the new route and then they got flustered and alighted at the next stop.

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I was also impressed to see a number of spider maps had been updated with references to where routes had been altered or withdrawn.

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However, these new style spider maps are not so easy to use, since they no longer show a colour coded route index. For example, the old style map still on display at the old RV1 bus stop in Covent Garden…

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… has the old style route index….

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…but the new style maps colour code the route numbers alongside each destination in the index of places served. I don’t find this so helpful, as the route index was a quick way of telling you for each route the bus stops it serves nearby which was useful if you already knew your route number. Now you have to look up a destination first, to find the route number and the bus stops served.

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Despite the inconsistencies noted today I was pleasantly surprised at how much had been achieved and it’s clear a lot of thought and hard work has gone into the updating.

My concern is that those discrepancies I came across will not be corrected and will languish for many months, if not years. I hope I’m proved wrong and a wander around again in a few weeks time will show everything being displayed perfectly.

Let’s see.

Roger French

6 thoughts on “Two cheers for TfL

  1. Some of those stops look like they need a completely new flag (with an extra line of E-plates), so perhaps there’s yet another team involved to do that element of stop replacement?

    Out here in the not-particularly-rural bits of the East Midlands, we still have bus stop flags referring to long-renamed operators such as Barton (early Wellglade style) and RoadCar – those are in town centres, not forgotten rural roads – so even the partial replacements done by TfL are a massive improvement on what we see out here.

    Liked by 1 person

  2. I wouldn’t be surprised if a TfL employee reads your blog. In which case, I would fully expect that your errors and omissions will be picked up and rectified. The real test would be to keep one or two back from publication. In that way you could measure which were updated as a result of your publicity, compared with those which remained un-publicised.

    Sometimes it pays to be devious.

    Liked by 1 person

  3. I’d withdraw one cheer from TfL personally . . . . . at Loughton Station (in Essex but with TfL bus stops), there is a timetable for Routes 66 66A operated by EOS Coaches (which I believe failed at the end of July 2018) alleging buses operating every 20 minutes. In a 30 minute period (covering two departures) on 19 June 2019 no such buses operated. However, an Arriva 87 operated instead, but there was no timetable for this route displayed!!

    I daresay that this might have fallen through the cross-boundary cracks, but still a poor show.

    In other news . . . . at Theydon Bois Station a timetable for Route 541 (Arriva) is displayed in the old Essex CC format, dated 2007 . . . . I didn’t bother to wait for the non-arrival of this bus!!
    At Epping Station there is comprehensive departure lists for all local routes, which appeared to be correct, but . . . . in another Essex CC timetable case at the station, a poster for a Route 87 operated by EOS coaches is displayed!! Another Arriva 87 turned up, but not at the time on the EOS timetable!!

    Is this lack of attention to detail at bus stops one reason why passenger numbers are falling off across the country?? It’s the Argos catalogue all over again (as per Barry Doe ad nauseum) . . . . if you don’t tell the passenger, they won’t travel!! Bus stop timetables; leaflet timetables and web timetables . . . all need to be used and updated to give the passenger no excuse to say “but nobody told me”!!

    Liked by 1 person

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