Today is the last day to make your views known to the DfT if you’d like to see changes made for the next Cross Country franchise due to begin in December 2019. Although as befits things on rails it might be put back into 2020.
The current franchise has been operated by Arriva Trains UK since 2007 when it took over from Virgin Trains.
The main issue DfT highlights in the consultation document that needs resolving, as we all know only too well, is over crowding particularly on late weekday afternoons when the 64% of us travelling who are long distant leisure travellers clash with the 23% using Cross Country trains to commute home from the major towns and cities served. Sunday afternoons also peak out as the number of journeys simply hasn’t kept up with growing demand for leisure travel.
Aside from the obvious answer of running longer trains, one option posed in the consultation is whether to concentrate resources on the core network centred on Birmingham and bounded by Plymouth, Southampton, Edinburgh and Manchester leaving extended journeys to outposts such as Aberdeen, Glasgow, Guildford, Bournemouth, Paignton and Penzance as well as localised parts of the Stansted Airport-Birmingham, Nottingham-Cardiff routes to other franchises. This could even include one of the two journeys an hour north of York terminating there or possibly Leeds.
The consultation points out GWR have plans to improve timetables west of Plymouth and TPE and LNER have plans for north of York while SWR serve the market well west of Southampton to Bournemouth.
For me the beauty of long distance travel is not having to change trains. Once settled into a seat with many miles ahead it’s a pleasure to enjoy the journey without the hassle of getting off, worrying about and waiting for a connection and then finding a new seat for the next leg. It might mean less frequent journey choices but that’s more than made up for by a direct journey.
Indeed I lament the ending of long distance journeys that once served Brighton including latterly a journey to Manchester via Reading and Birmingham. Although only once a day and taking much longer due to pathing difficulties (it used the Clapham Junction/West London Line/Willesden link) it was popular with passengers who dislike using the crowded Underground to cross London for stations such as Paddington and Euston.
Families heading for holiday destinations in the south west encumbered with luggage really appreciate having a through train to their destination. Bearing in mind the Rail Delivery Group’s current campaign encouraging train travel for leisure trips to Devon and Cornwall it will be the ultimate irony if Cross Country trains end up being cut back.
Another possibility raised in the consultation is whether the market can be segmented by removing some of the stations served or making some stations set down or pick up only to discourage commuters and move them on to more local trains. But as the consultation admits, longer distance passengers might also use and value stations proposed for withdrawal (eg Burton-on-Trent, Stafford – my examples) and it’s just not practical to enforce set down/pick up only restrictions.
Bearing in mind the foregoing, counter-intuitively, suggestions for new destinations to be added to the Cross Country network are also invited with Liverpool, Bradford and Swansea mentioned. Although these would be welcome additions they’d be contrary to the other aim of ditching peripheral routes to concentrate capacity on the core network. The consultation acknowledges this and points out there are also track capacity constraints so I get the idea it’s one of those things you add into consultations to create a feel good factor but won’t ever come to anything.
But if we are going to add lines on maps and setting aside those track capacity constraints I’d like to see more south east options added including the aforementioned Brighton and hey, why not, Dover and Canterbury, maybe even using High Speed 1 tracks for part of the way. I can dream too!
The new franchise is an opportunity to draw a line under the hugely unpopular Advanced Purchase on the Day idea (APOD – as it’s fondly known) whereby a passenger nicely ensconced in their seat (even paying full whack) can be turfed out by a last minute passenger boarding along the route having just bagged a cheapo ticket with a newly reserved seat. The fact Cross Country’s senior management have always been in denial about how disruptive and unpopular this ‘innovative ground breaking’ (not) idea has been only made the irritation worse; and the Company’s Twitter team’s only response to any complaint is ‘you can also reserve a seat by text for yourself’, yeah and turf someone else out of their seat. I’m not that anti-social. Nor do I want to be pre-allocated a naff seat with no window!
Fortunately DfT bods seem to have caught on (maybe one of them had to shift seats) and the consultation says it expects bidders to come up with ways to improve APOD and meet expectations for all passengers. Here’s one – scrap seat reservations on Advanced Purchase. That’ll sort it.
Aside from the need for longer trains, the new franchise desperately needs a new fleet of trains to see off the unsuitable Voyagers. I really can’t think of a less attractive train to make a journey over 200 miles; and please can we have decent seat-align-with-windows especially in the first class section and a greater choice of in and against direction seats.
Judging by recent franchise awards, new trains seem a strong possibility and what a positive and welcome step forward that’ll be.
You have until 11.45pm tonight to let the DfT know your views.
Roger French 30th August 2018
BusAndTrainUser 
CrossCountry tried the set down/pick up only arrangement at Oxford once. In the PM peak you couldn’t get off trains from Reading. Hugely unpopular, utterly unenforceable and soon scrapped.
I also lament the loss of Brighton trains as my wife and I were semi-regular users of this on a Friday night (although it did tend to fill up with half-drunkards at Haywards Heath).
The obvious answer is keep the network as it is and run longer trains. But that costs money doesn’t it?
LikeLiked by 1 person