TfL’s ‘Future Bus’ project takes shape

Thursday 6th January 2022

It’s nice to see London’s regulated buses at long last catching up with standards of comfort, decor and facilities that have been commonplace on new buses in the deregulated rest of the country for many years.

Yet, this being London, it’s not just a straightforward upgrade to bus specifications. Bish bosh done, provincial style. This is just an “initial trial for evaluation” as part of a wider project called “Future Bus”.

According to a report to TfL’s Programmes and Investment committee in July 2021 (the) “‘Future Bus’ project is a set of measures to improve bus passenger experience ….. including provision of additional bus shelters and improved real-time information. The initial year of this project will trial different interventions on a specific bus route to promote the return of bus passengers to the network following the coronavirus pandemic, as well as helping arrest the long-term decline in bus patronage that was occurring prior to the pandemic. Subject to the evaluation of this initial year, this is anticipated to lead to further passenger-facing enhancements in future years”.

This meeting noted a forecast £16 million cost for the five year project with an immediate approval for £5 million while back in October 2018 a contract worth up to £7.25 million was awarded to Trapeze Group “to deliver the first project of TFL’s Future Bus System programme for a new technology solution that manages the capital’s bus routes and schedule data, enabling efficient management of disruption and service changes, and providing an online portal for managing communication with bus operators”.

It seems “Future Bus” is about techie software as well as bus hardware as this excited Trapeze press release went on to explained back in 2018: “Trapeze’s Novus system, a proven bus schedule data management solution that already supports many Combined Authorities and Local Authorities across the UK has been chosen“. Speaking at an event to formally launch the Future Bus Systems project, Tim Porter,Trapeze Group’s CEO in the UK, commented: “We are proud to have won this contract to support London’s iconic bus network, and are excited to have the opportunity to further improve delivery of services for the travelling public of London”.

Aside from higher spec buses, enhancements to bus shelters and real time information systems with new technology solutions to manage schedule data and efficient management of disruption and service changes, what has “Future Bus” got in store for us, the Roman’s might well have asked.

As recently as October 2021 a written Mayoral answer to Caroline Pidgeon, chair of the London Assembly’s Transport Committee stated “‘Future Bus’ is the internal working name for a broad range of potential enhancements to the bus network, aimed at making it more appealing to existing and potential passengers. Transport for London anticipates publishing details by March next year”. But why wait until March, when route 63 is already showing us the way?

The “specific bus route” chosen to “promote the return of bus passengers” is indeed TfL’s route 63 running between Honor Oak and King’s Cross. It changed hands from Go-Ahead London to Abellio in November with the new tender including the introduction of 29 BYD Alexander Dennis City EV bodied battery-electric powered double deckers to a higher internal specification, not previously experienced by Londoners.

The buses are to a refreshingly higher standard than Londoner’s usually experience. Sure passengers in the Capital have been enjoying greener propulsion over the last few years which is all good stuff for the environment, but as many bus companies outside of London have found, what matters even more to passengers is having a great environment inside the bus including comfortable seats, enticing decor and gizmos like usb sockets.

Abellio are so far only managing to get a trickle of these new buses out onto the 26 peak vehicle requirement route 63 each day but I managed to track a couple down just before Christmas and another one on Tuesday to take a ride and see for myself what the “Future Bus” specification includes.

The driver I travelled with on Tuesday was positively ecstatic about the new bus he was driving. He must have seen me taking photographs on the upper deck via the cctv monitor and when stuck in a long queue at a set of traffic lights left his cab to pop upstairs to eulogise how wonderful they were.

He even invited me to take some photographs of the cab area which he was so delighted with.

Here are twelve other much welcome enhancements I spotted as a passenger …..

1. The first thing that strikes you as the bus approaches is the destination blind. A nice clear electronic LED affair making for easy route recognition in both daylight, dark evenings and early mornings.

2. After boarding you’ll then notice the two tone wood effect flooring.

It’s a revolutionary development for London and I’m sure will impress passengers as it has done everywhere else in the country on modern buses for many years.

3. Thirdly you’ll notice two pairs of clearly marked ‘priority’ seats on the nearside opposite the staircase using a different coloured moquette to make them stand out, even including a different head rest cover colouring. A smart move.

Although the leg room in the front pair is a little restricted due to the front nearside wheel.

4. Fourthly, the rest of the seats are in Abellio’s rather smart red with a contrasting black/dark grey head rest which certainly brightens up the bus.

Compare and contrast with the non head rest old guard ….

5. It’s nice to see five seats haven’t been squeezed into the back row on both decks and instead there’s a gap with a yellow hand rail. It’s a shame there’s no rear window on the lower deck due to all the rear electric ‘gubbins’ but ….

6. … the upper deck large window above the rear seat is also great for seeing what’s coming up behind. And a nice deep sized parcel shelf too.

7. Another innovation rolled out in the provinces a few years ago is the provision of usb charge sockets, smartphone holder and a stop button (on the gangway seat) in seat backs….

… although downstairs the bell push is on the stanchions (which don’t exist on the upper deck) making for a less cluttered feel.

8. The seats are very comfortable to sit in and leg room is generally very good….

… although one or two protrusions under some seats get in the way.

And although the pair squeezed in between the driver’s cab and stairs have the bonus of a window to look out of – which isn’t always the case – they’re a bit upright and almost lean forward.

9. Interior multi-coloured next stop displays on the lower and upper decks are very clear and bright.

They even count down the time to the next main stopping point which is useful.

10. The staircase is to TfL’s straight standard layout and has been enhanced with extra lighting acting as an invitation to come upstairs.

11. The wheelchair areas is prominently marked out and the absence of a buggy symbol is pertinent.

It’s also good to see a usb socket positioned for anyone sitting in a wheelchair backed up against the ironing board.

12. And finally on the upper deck you can gaze up at the sights as you travel through London courtesy of the glazed roof panel ….

… that’s if you’re sitting in seats towards the front as there’s just the one.

So that’s all the good news, what about any shortcomings?

Just a few, particularly the layout at the rear of the lower deck – a common problem on double decks with a lot of electrical propulsion stuff housed at the very back.

The two step arrangement to the seats at the back means there are only six seats on the lower deck with level access – not very helpful for those needing such a facility.

Even more annoying is the arrangement over the rear wheel arch, where in the rear most seats your feet are raised up over the sloping arch.

Those rear seats aren’t very comfortable at all with more straightened seat backs too.

There are only 23 seats in total on the lower deck – pretty much a minibus capacity – and even then the pair in the very front nearside position, although offering a superb view of the road ahead, are a bit of a squeeze for two and I suspect in most cases will only be used by one passenger at a time.

Another downside is because that seat is raised up over the front nearside wheel those using the priority seats behind at floor level don’t get a forward view of the road ahead. In fact there isn’t really a good view of the road ahead from anywhere on the lower deck.

Something else missing from the lower deck is a repeat next stop display facing the wheelchair bay – something the best bus companies outside of London now incorporate as standard not least for equality reasons, so I’m surprised that’s been missed out by TfL who are usually hot on these things.

I also noticed the strap hangers over the wheelchair area rather obscure the next stop display for everyone sitting on the lower deck rear except those in the offside seats next to the window in the first couple of rows beyond the centre doors.

Although the seats are comfortable it’s a shame the specification didn’t go a little further and replicate the best to be found outside of London. Why not a few tables too? If TfL are serious about wanting “to promote the return of passengers” I suspect it’s going to need more of a ‘wow factor’ than the new look route 63 buses are offering. It strikes me they could have usefully involved the country’s leading bus and train design agency to create the ‘best impression’ for London’s passengers.

The interior of Bluestar’s 2016 vintage Enviro 400 buses
with tables too.

There’s also no evidence yet of the enhancements to bus stop infrastructure along the route. On my pre Christmas journey I didn’t see anything but standard TfL shelters. No doubt these will follow as the year progresses.

I appreciate despite that contract award to Trapeze back in 2018 on TfL timescales it’s still very early days for this project. Indeed only a handful of new buses are being allocated to route 63 each day and none ventured out of the garage between Christmas Eve and this week, possibly due to charging infrastructure not yet complete or driver training issues.

I saw a report the buses moved to storage in Wandsworth garage over the Christmas/New Year period so Abellio’s Walworth garage (where route 63 is based) could be used for services operating special schedules last week which seems a funny way to treat brand new expensive buses, ie keep them out of service for a week.

On Tuesday this week five ventured out first thing but three were soon back in the garage again meaning the route was still dominated by older buses during the off peak with the new buses only venturing out again late afternoon. Maybe there are ‘range’ issues?

The old order continues.

But at least these new buses are a welcome start to improving the quality of bus travel in London bringing it closer to standards passengers have been enjoying from new buses elsewhere in the country for many years.

Roger French

Next blog, Saturday 8th January 2022: Oxford’s bus routes rationalised again.

24 thoughts on “TfL’s ‘Future Bus’ project takes shape

Add yours

  1. I doubt that TfL will manage to increase passenger numbers. More people are working from home and more people are moving out of London. They will be lucky if they can retain the current number of passengers

    The main reason people use a bus is to get from point A to point B. The facilities on the bus are a nice to have but not that important on a short journey. The other key aspect is the fares

    These new buses costs small fortune. £500,000 upwards. Given TfL are currently making a loss the economics do not look good. These new buses s well seem to have poor reliability and appear to spend a lot of the time off of the road


    1. I certainly agree with your first two paragraphs.

      Regarding the cost, yes the capital cost of electric buses is significantly more than diesel, although reducing, but operating cost are cheaper, resulting in whole-life costs approaching that of diesel. Some manufacturers are even prepared to provide battery warranties of up to 15 years.

      In respect of reliability, talking to the people who actually run these things it’s a non-issue.


  2. “In fact there isn’t really a good view of the road ahead from anywhere on the lower deck”. – Most people are glued to a Smartphone, Kindle or a Tablet these days anyway, so i doubt that many Londoners would actually even notice such an issue. How many people on Buses (or even Trains) do you actually see enjoying or looking at the views..?

    Route 174 already has these Buses and the associated gimmicks such as USB’s.

    And as for Tables… Yes, nice on a scenic route like B&H’s “Coaster”, but do most journeys within London, especially in the Central area actually justify it? In my experience of London Bus Travel most people only do minimal distances and short hop journeys. Tables would be at the expense of seats too. In these current times I’d hazard a guess more people would choose having a seat over a (possibly dirty) table.


  3. “but as many bus companies outside of London have found, what matters even more to passengers is having a great environment inside the bus including comfortable seats…” Good point, and one I wish train companies would pay attention to!


    1. You mention brighter external destination displays. Good, but still way behind the provinces (well, Oxford at least – see your 8 Jan report?), where a recent batch have an extra tall display allowing extensive scrolling “via” information. Wouldn’t it be nice to know what there is to see (only from the upper deck?) en route to Hono[u]r Oak?


  4. Its a shame there’s no middle seat on the back row of the lower deck, for those of us with long legs its the only back row seat we can use on those buses!


  5. Hope they have proper ventilation and heaters, unlike most arriva and stagecoach buses of merseyside, a trickle of rain and the windows turn into a mobile sauna, and so cold, usb ports are regularly vandalised, for whatever reason, we have tabes on the x2 TO south port Preston and well used they are , but would seem pointless on commuter services short duration journeys.

    As for the electric buses, they are nice to ride on, but in 15 years time when they come up for preservation, selling on to low cost users will they the new owners have the skills and training to maintain them along with the investment for the huge cost of new power supplies to their premises.


  6. I eventually worked out that the bus in the sky seen through the glazed roof panel was going across Holborn Viaduct!

    Does anyone know what the distinction is between the red and yellow double arrow symbols shown next to King’s Cross Station and the roundel in the next stop display?

    Liked by 1 person

  7. Second hand battery powered buses at present will have minimal value as by then the batteries will be life expired and you are looking at £10K to £20K to replace them

    The cost of putting the charging infustructure can cost £500,000 plus. KM of new cable to be run in and a new substation, In rural areas the grid is unlikly to be able to support charging electric buses

    Charging significant numbers of buses will be an issue as well it is a slow and time consuming issue and charging may have to be staggered and at off peak time to avoid overloading the grid


  8. Trying hard not to show negativity here, but why does TfL need to spend £millions re-inventing the wheel? If they hopped on a train (or to cut costs a Megabus) to most Cities and many towns throughout the UK now, they would see many of the “exciting new innovations” have been standard for years. Do these people never travel north of Watford? And I also note scheduling is included in the package, so can we actually expect an improvement in efficiency of those too, as passing through Marble Arch just this very morning, saw fourteen buses standing there, with a couple more trying to find a place! Perhaps lifting the “ban” on short workings except where it suits, such as the 38 would be a start.

    Have never quite worked out the merits of the straight staircase, sadly invented in London but now pretty universal, although at least Stagecoach dug their heels in and it isn’t quite the “suicide ramp” encountered on early Tridents. And please oh please do retain moquette seating on all buses, as leather, in whatever form is a disaster, particularly in hot weather.


  9. The main priority for TFL at present should be controlling costs and improving efficiency

    Do they really need to run night trains at weekends at very high costs. Would running the trains an hour or so later meet the need at much lower cost and remove the maintenance and cleaning issues ?

    Why does TfL manage to make a loss. If there is anywhere buses and trains should at least get to near breakeven it should be in London


  10. ISTM that the only sensible way to run battery-powered vehicles is to have interchangeable battery packs. Drive into garage, remove current pack and put it on charge, insert re-charged pack, drive out of garage. Time spent oou: five minutes or less. That is how the London Electrobus Company did it and if it was possible in 1906 I can’t see why it’s not possible now.

    Liked by 1 person

    1. That is 100% the way forward. The biggest problems TfL and the Operators will have is how, when and where to charge electric buses.

      Chargers will take up large amounts of ground space within the depots once the outer perimeter space is taken up. You can run overhead solutions but they are incredibly expensive. They will also massively impact the flexibility of movement within the depot. Depot capacity could be reduced by up to 25-30% (dependant on shape/size of depot and solution used) which will lead to additional cost through the requirement of more space or higher overhead cost per bus to keep to operators running.

      The longer bus workings will not be able to operate without either opportunity charging or a bus swap, possibly requiring additional vehicle numbers. This is also a major issue with night bus workings.

      The swappable battery option solves a number of these issues. You could also set up battery charge stores at bus stations to remove the need for dead running to depots for swaps.

      Liked by 1 person

  11. I was interested to see the comment “Something else missing from the lower deck is a repeat next stop display facing the wheelchair bay – something the best bus companies outside of London now incorporate as standard”

    I am only aware of Reading Buses including screens in the advertising coving directly above the wheelchair space on some of their fleet (but haven’t noticed any on their newer buses). What are the other examples of this please?


  12. Compared to the classic Routemaster interior design, these electric buses look very cluttered with seats on multiple levels and many looking somewhat cramped,

    My guess as to the meaning of the Red and Yellow symbols is one refers to Network Rail and the other to London Overground but it is just an educated guess


  13. In response to the digital displays;
    – Roundel – Tube interchange
    – Red Double Arrows – National Rail interchange
    – Orange Double Arrows – National Rail – OverGround interchange

    King’s Cross should certainly not be showing the Orange Double Arrows unless the GN Inners have been transferred on the QT to TfL.

    Ironically the displays do not line up with TfL’s own Digitial Display Standards ( either…


  14. No one has mentioned children. Compare the photo at the end of Welcome Improvement 4 – light and airy – with the first one in no 7. Any children faced with a tombstone-sized seat back like that could well resort to plugging the USB socket with chewing gum, and ringing the bell after each stop so at least they can see the ‘Stopping’ sign light up. And motorists, testing bus travel, used to decent vistas, and who are probably wanting to see where the bus is going and looking out for their stop, are hardly likely to be impressed by so claustrophobic an environment.

    High-backed seats limit passengers’ view of what other passengers are up to. This makes it much easier for misdemeanours and vandalism to be carried out relatively undetected at the time.


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