Three Dreaded Words
Friday 15th October 2021 Rail. Replacement. Bus. As you can see down here in Sussex Rail Replacement Buses are front page news again as GTR and Network Rail’s media machine … Continue Reading Three Dreaded Words
Customer service resolutions (or not).
Sunday 19th September 2021 I thought I should provide a few updates after my post a month ago about unsatisfactory experiences at the hands of various rail companies and their … Continue Reading Customer service resolutions (or not).
More mixed messaging on the railway
Tuesday 20th July 2021 I made six train journeys on Saturday and experienced more mixed messaging leaving me wondering whether our Government controlled railways along with the train companies really … Continue Reading More mixed messaging on the railway
Inconsistencies
Tuesday 4th May 2021 We all know it’s going to be a big challenge to get passengers using public transport after the past year’s pandemic hiatus. And it’s good to … Continue Reading Inconsistencies
Turnback Stevenage
Monday 3rd August 2020 It was pats on the backs all round at Network Rail and GoVia Thameslink Railway (GTR) this morning as although operational problems a plenty caused by … Continue Reading Turnback Stevenage
I got my £20 penalty fare back from GTR
Tuesday 12th May 2020 Back in the carefree pre Covid-19 days of travelling around the country for pleasure, on Wednesday 5th March, I found myself on a train from my … Continue Reading I got my £20 penalty fare back from GTR
Brighton-Victoria passengers face frequency cut by half and a price hike or change trains
Monday 3rd February 2020 – updated Wednesday 5th February 2020 First the good news. Rail passengers using Gatwick Airport will be pleased to see work finally get underway from May … Continue Reading Brighton-Victoria passengers face frequency cut by half and a price hike or change trains
Power failure empowers staff
Wednesday 18th December 2019 There’s never a good time to have a complete signal failure at East Croydon but for the power to go down just as the evening peak … Continue Reading Power failure empowers staff
Another Gatwick Express rip-off
Friday 25th October 2019 Spoiler alert: the postman delivered a National Rail Voucher for £6.70 this morning. I wrote about the outrageous rip-off fares policy on the Gatwick Express back … Continue Reading Another Gatwick Express rip-off
Two cheers for GTR
Thursday 16th May 2019 We’re fast approaching the anniversary this weekend of that fateful day in May last year when the Thameslink (and Northern Rail) train networks went into meltdown. … Continue Reading Two cheers for GTR
End the 35 year GatEx rip off
Tuesday 14th May 2019 Exactly thirty-five years ago today British Rail began the first non-stop train service between London Victoria and Gatwick Airport marketed as Gatwick Express. Class 73 locomotives … Continue Reading End the 35 year GatEx rip off
Britain’s biggest rail replacement ever. Part 1.
Sunday 17th February 2019 It’s been publicised for over a year; preparations have been going on behind the scenes for much longer than that. It was originally planned to happen … Continue Reading Britain’s biggest rail replacement ever. Part 1.
New trains in 2019 Part 1: Great Northern’s 717s
Monday 21st January 2019 It was way back on Friday 28th September 2018 when commuters in Hertfordshire and north London had their travel appetites whetted when Great Northern rolled out … Continue Reading New trains in 2019 Part 1: Great Northern’s 717s
72% increase in train fares from Saturday
That’s a headline to grab your attention for sure. And it’s true; for those of us on the Brighton line and travel off peak into Victoria. GTR have announced from … Continue Reading 72% increase in train fares from Saturday
BusAndTrainUser - journeys around Britain by bus and train 