The Price Is(n’t) Right

Thursday 6th November 2025

Taking day trips by train north from London always brings home the huge inconsistency of rail ticket pricing, especially if you want to leave the capital around 09:00 to make the most of your day and enjoy reasonably priced fares.

One of the worst culprits for setting unreasonable fares is East Midlands Railway. Reasonably priced off-peak tickets leaving London on the Midland Main Line don’t become valid until 10:05, which is frustratingly (and deliberately) set three minutes after a fast train, taking two hours and three minutes, leaves St Pancras at 10:02 for Sheffield. Catch that train and a return to Sheffield will set you back £161.50 – and that’s jokingly called an “Off-Peak Return” which also applies on the 09:02 and 09:32 departures. Catch the 08:32 and it’ll set you back £254.20 for a return London to Sheffield. What a joke. Aside from business accounts, does anyone ever pay that?

But after 10:05 the price falls to £101 – it’s called a “Super Off-Peak Return” – but the first departure you can escape from London for your day trip to Sheffield with that ticket doesn’t leave until 10:32 and as it’s a stopper you don’t reach Sheffield until 12:42. So, that’s the morning gone, and time for lunch.

A few weeks ago I needed to be in Derby earlier than the 10:32 departure would have offered (to take a ride on bus route 442 from Ashbourne) so I sought out an Advanced Single I could use on the 10:02 from St Pancras (well, actually, I bought the ticket to commence from my home station of Hassocks, rather than St Pancras). I was able to buy a single from Hassocks to Derby for £33.95 (with a Railcard) enabling me to leave Hassocks at 08:20 – a journey time on that network classed as peak hour and would have cost me £27.20 just to reach St Pancras (not being able to use a Railcard) or buy an Off-Peak return from Hassocks to Derby which would have set me back £184.20. So quite a saving as lovely though route 442 is, I don’t think it’s worth £184.20 to get there and back.

Out of curiosity, while on that 10:02 from St Pancras which is normally off limits to me, I did a head count of the number of passengers on this five coach train. There were just four passengers in the two First Class coaches (well, one and a half coaches actually) and only 40 passengers in standard class, with four members of EMR staff having hardly anything to do.

This just shows how completely bonkers EMR’s ticket pricing is. Why do we have to wait years for Great British Railways to magically make all this better (irony alert)? Why can’t someone at EMR ask permission of someone at DfT to change the time conditions for the availability of “Super Off-Peak” tickets from St Pancras by three minutes to 10:02 instead of 10:05, or even better, 09:02 as I bet that train is similarly lightly loaded. It might actually encourage passengers to use the railway when there are patently hundreds of empty seats going begging.

And before readers comment – well you could always buy Advanced tickets as you did on that occasion – I’m afraid restricting my travel to a specified journey doesn’t suit my travel needs. I want a walk on railway, not a book in advance railway. I want and need flexibility – not only in choosing the day I want to travel often at the last moment (seeing what the weather is like in the morning, for example) but also being able to change plans during the day and not be tied to a specifically timed train home again either. Just like I’d do if I drove.

That £33.95 ticket was purchased a fortnight in advance of travel, something I don’t like doing as it’s no fun travelling on a scenic rural bus journey in the pouring rain or gale force winds. Luckily the weather was fine when I travelled, but it might not have been.

After EMR, I’d nominate Avanti West Coast as the next most extortionately priced company. Travel for a day trip from London to Manchester on the 09:13 from Euston on a Monday to Thursday and it’ll set you back £386 for a return ticket. First Class is even more of a joke at £580. What planet are these fare setting people inhabiting?

But wait twenty minutes and catch the 09:33 from Euston where, unlike EMR at St Pancras, you don’t have to wait until after 10:05 for cheaper tickets as they’re available from 09:26, and the price drops to £114 for the two hour and 11 minute journey making for an arrival into Manchester before noon at a reasonable 11:44.

Moving across to King’s Cross for a day trip to York and, unlike St Pancras and Euston, you can leave as early as 09:06, albeit under the current timetable that’s a stopping train taking 2 hours and 24 minutes giving an 11:30 arrival in York. Mind you, it’s pricey as LNER’s flexible Super Off-Peak Single on Mondays to Thursdays is £75 making for a round trip equivalent return price of £150. Travel on the earlier train leaving King’s Cross at 09:00 with its non-stop journey time to York arriving at 10:53 and just the single ticket will cost £172.50 with a further £75 to get home making for an overall price for the day of £247.50.

Do you want to read a good joke? The equivalent First Class return price would be £291.40 (up) and £205.40 (back) making a total price of £496.80.

Photo courtesy SWR

Let’s go south instead of north. A day trip from Waterloo to Bournemouth leaving London at 09:05 gets you to the Dorset coast at 11:02 and costs £172 return, but wait half an hour and catch the 09:35 which is 12 minutes quicker, having less stops, and arrive at 11:20 at a cost of £96.30. Not bad compared to heading north.

Update – sorry, the above paragraph contains errors as the prices quoted are to Weymouth not Bournemouth. An Anytime Day Return to Bournemouth is a bargain at £78.30 with departures after 09:30 seeing an Off-Peak Day Return at £75.30. Making for a great deal compared to heading north.

And heading down to Exeter from Paddington for the day you’ll need to find £299 to travel on the 09:03 which arrives at 11:13 but a more reasonable £153.60 on the 09:34 and 10:03 with the former taking a tedious two hours and 20 minutes, arriving 11:54, and the latter taking just two hours arriving 12:03. However, in a leaf out of EMR’s book, travel after that 10:03 has left Paddington by catching the next departure at 10:36 and the price you pay reduces to £115. But the catch is you don’t arrive into Exeter until 13:07 making it the latest arrival for your day out in this sample and time for lunch already.

Here’s a summary of the foregoing in a table.

You may have picked up that for both Avanti West Coast and LNER I referred to Monday to Thursday. That’s because on Fridays there are no peak time restrictions, so never mind the St Pancras ludicrously late 10:05 and Paddington’s 10:03 before reasonable prices kick in, from Euston and King’s Cross you can leave for a cheaper day out from the very first train in the morning on a Friday.

And that’s why many of my day trips north are taken on a Friday (eg Runcorn last Friday and another long distance trip is planned for tomorrow). From my observations, it would make no difference, and indeed might even generate extra passengers and revenue if the same applied on Mondays to Thursdays too.

Come on, all the hundreds of people working at DfTO, Shadow GBR, GBR Transition Team, DfT, RDG, and all the train companies. DO SOMETHING ABOUT THIS. NOW. Not “coming soon”. Now.

Try making it that all reasonably priced fares (Off Peak/Super Off-Peak) commence from 09:00 Mondays to Thursdays and no restrictions at all on Fridays to Sundays from all London’s termini.

Simple. It could be sold as something to celebrate Great British Railways “coming soon”.

Roger French

Blogging timetable: 06:00 TThS

87 thoughts on “The Price Is(n’t) Right

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  1. Hi. I suspect mine will be the first of a deluge of ridiculous examples. I live near Worcestershire parkway, a relatively new station which recently gained improved direct services on the cross country network – not going via London . As I have friends in Newcastle, with this improvement in connectivity I thought I’d check out open returns . £350.20 standard…£798 first class. I cannot fathom who would pay that as an alternative to driving .

    Liked by 3 people

    1. Split ticketing can help.

      Check it out but Open Return to Newcastle at about £1 total I think. from Worcs Parkway .

      Worcs Parkway to Hereford. West Midlands £22

      Hereford to Crewe TfW £57

      Crewe to Carlisle Avanti £80

      Carlisle to Newcastle Northern £25

      … That is! a nice route. As good as going to the cinema !!! .. for which one pays £xx ? As long as weather okay enough of course.

      David (Moore) . I use LNER app and shop around best I can. But yes some fares seem completely out of proportion.

      Split the journey if leaving in rush hour to the first stop one can do so.

      I do this regularly heading to say Chippenham or Bristol from Reading.

      Buy Reading to Didcot day return peak and then the rest of the journey off peak. Even splitting off peak fares can sometimes save.

      Shop around. This is the way it was intended at outset I suppose in deregulation. It’s all above board and quite the thing.

      Trainline btw do not always show the best fare, absolutely they don’t. Though they claim to find the best split ticket option. They are a canny business I reckon ?

      I used to use their app but then began to wonder and indeed I saw their crafty promise to refund if one finds a cheaper price elsewhere. Knowing of course full well, the percent who will not spot such, or not be bothered to seek the refund, they will make plenty of ££s by. !? …? !!?

      Best wishes! and thanks, Roger for the Post, yes .

      Like

  2. The “industry” of split ticketing was born out of pricing based around high value destinations rather than distance travelled.

    The Avanti staff in Coventry Booking Office are very good they will always sell customers travelling to Oxford a return to Banbury and return from Banbury to Oxford.

    Roger my tip to you is look out for low value stations like Rugby 🙂

    John Nicholas

    Liked by 1 person

    1. You must ask for the cheapest option at the ticket office though. If you don’t they won’t split it. Reading and another office told me.

      Unless one is a regular I expect and they get to know what one wants .

      That’s the instructions they are under I believe.

      Ask for what one wants . Well worded !

      And it also depends on the skill of the staff at the screen too. ! If they are a junior or etc they might well not find the cheapest option? And it will take them a long time to work it out too.

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    2. The Avanti staff in Coventry Booking Office are very good they will always sell customers travelling to Oxford a return to Banbury and return from Banbury to Oxford.

      If they do it without being asked they’re in the crap if visited by a DfT “mystery customer”.

      The rule for ticket offices since privatisation has been that “the cheapest through ticket must be sold. Combinations of tickets must only be sold if specifically requested.” Unless it’s changed in the past year or two.

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  3. The only way train fares become sensible is to get a job on the railway for the 75% discount on fares plus the free travel on your own (and associated) tocs

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    1. Ahem, no free travel for staff of Network Rail… govt owned of course, only for the Ex-Toc staff, even though some of those are now govt owned… (.. apart from I believe SWR which had a previous deeper alliance in stagecoach days and even Network Rail staff in that area get free travel?!)

      …that’s a part of the coming together of NR & TOCs that NR staff are looking forward to… we won’t be “one big railway happy family” until I get the same travel perks entitlement as them as far as I am concerned!

      Like

    2. that’s a question… “associated tocs”…

      so, for example, staff of first toc’s get free travel on the other first tocs as well as their own… but what happens when their toc becomes govt owned… ? do they lose the “other first tocs” free travel but gain “other govt tocs” associated free travel…?

      does that then gradually become a free travel everywhere perk as “Govt TOCs” gradually become all of them?

      maybe some folk who work for the “tocs”who are going through this can tell those who don’t get any free travel how this is working as they are gradually getting converted?!

      thanks!

      Like

      1. but what happens when their toc becomes govt owned… ? do they lose the “other first tocs” free travel but gain “other govt tocs” associated free travel…?

        It’s a mess, is the answer.

        It currently seems to depend on the agreements between the TOCs rather than the ownership. As an example, EMR staff passes are valid on on LNER because the agreement was inherited from (Stagecoach) EMT’s agreement with (Stagecoach) VTEC, but are no longer valid on on ScotRail because Abellio EMR didn’t agree continuation with Abellio ScotRail before the Scottish government takeover – but the same EMR passes are still valid on Greater Anglia despite the government takeover of GA!

        does that then gradually become a free travel everywhere perk as “Govt TOCs” gradually become all of them?

        It’s possible that the staff travel arrangement will become nationwide under GBR simply because the current setup where a TOC staffer can have as many as five different passes is just ridiculously expensive to operate.

        Whether that will be a national free travel arrangement or a reversion to the BR arrangement of 75% discount with limited free travel is anyone’s guess.

        In BR days staff travel was taxable, so that’s another element. If GBR introduce fully free staff travel, will HMRC isist on taxng it again? The word on the tracks is that HMRC are indicating they won’t, but they’ve changed their minds on things before.

        What won’t change is that the vast majority of railway staff still won’t ever use their staff travel, whether it’s a discount or entirely free.

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        1. thanks Nony. The NR PRIV was only introduced a few years ago, but IS taxable, and most routes/regions have no free element.. so that might suggest the HMRC direction of travel there… 🤦‍♂️🤦‍♂️

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  4. The lunacy of all this is that those not in the know are put off by very high fares and drive, those in the know can take advantage of advance fares, cross London journeys like yours from Hassocks and split ticketing, thus diluting revenue and giving ridiculously cheap fares. A recent East Anglia to Bournemouth First class advance return was cheaper than a standard day return to London. Bonkers. I needed to travel.

    A further stupidity is that the independent websites promote split ticketing, again reducing revenue and losing the railways the 8%( I think?) commission as well.

    The chance of GBR sorting this in the next 5 years – nil

    Liked by 1 person

    1. I am not sure where your ideas about spilt ticketing losing revenue.

      I buy via Govt LNER, my tickets, and it’s all part of their pricing calculations. Across the companies or Gov run units .

      In supermarkets they work on the premise that some folk will shop around others will not.

      Rewarded for shopping around .? Anything wrong with that. ? Part of life down the centuries.

      David… every best

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  5. I so agree with with you, Roger. Like you, I love to go out on the train for the day, often a last minute decision depending on weather. I hate being tied to a particular train and refuse to pay silly prices.i have a senior railcard (did you know that you can buy a 1 year senior railcard with Tesco vouchers?) and this makes a considerable difference. I do envy my friend who has a Freedom Pass though – her days out are much cheaper than mine! Some journeys are so complicated to work out a cheaper way to travel that I just choose somewhere else to go. I don’t think it’s going to change any time soon.

    Liked by 1 person

  6. I too use a Senior Railcard bought with Tesco Vouchers. I call it my Portillo Pass.

    I have seen similar nonsense fares from the South Coast too.

    One example was that it was cheaper to buy from Swanwick to Chingford an Advance single for £8. Swanwick to Waterloo Adv fare was …to be honest I can’t remember …silly high about £25.

    At Waterloo you generally have to leave the SWR platforms to go to the tube. So, technically what’s to stop someone just disappearing into the station even though a break of journey is not actually permitted.

    Like

  7. On another trip it was cheaper on Southern to Victoria Advanced single £6 & senior single off peak (with railcard) tube fare !

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  8. On a peak hour train from Lancaster to Euston, with a senior railcard, the standard class return is £264.

    It’s actually cheaper to buy a 4-day Interrail Pass (two days of which can be used in Britain) for £227 with senior discount.

    Jim Davies

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  9. GBR will create a new culture that prioritises passengers and their experience. It will simplify fares and ticketing, setting more transparent fares in line with parameters set by ministers. It will consolidate the ticket retailing operations of 14 separate train companies – each with their own websites and apps – into a single, straightforward GBR ticketing platform. A new GBR app and website will make it easy to purchase tickets, check train times, and access a range of support all in one place. Together, this will make it easier for passengers to understand the fares system, to know they are buying the right ticket and to be confident they are getting the best value.

    Heidi Alexander’s statement to Parliament yesterday. Wishful thinking perhaps? As Roger says why can’t ticket simplification take place now ? What are all these people doing all day ? Do shadow GBR staff get free travel on the railway? We need answers now

    Martin W

    Liked by 1 person

    1. Well surely if you address Parliament, then everything has to be truthful. We need to make sure that quoted text is honoured.

      Like you Roger, many of my train trips for leisure depend on what weather I see when I open my curtains in the morning. “Walk on” fares need to remain reasonable. (CH, Oxford).

      Like

    2. As another said:

      Simplified but standardised at the higher level . What do we wish for.

      Changes yes, but what ones .? Exactly .

      And no good offers around to be found. Masses of us priced out. Because we can’t shop for a good deal.

      Northern currently offer Advance tickets at the pretty much very last minute on the day, by app purchase , — and because they are obviously set up with computing system which is working out where trains aes going to be empty.

      This is how any business private or Govt run can streamline and in times when making profit enough to keep going for a Government, as a good honourable private business would , not lining their own pockets at the expense of others .

      If tickers are all going to be ‘more standardised’ … Is there a happy middle point in this .

      David (Moore)

      That’s the way with Socialism maybe ? Good ideology,…”all fair”, but the practical outworking in a real world can lead to being non workable and all more expensive in the end ? .

      How many tax payers who don’t use trains would give more tax to subsidise those of us who have no car and anyone else who uses the trains or buses if asked. To lower fares. If not then I and others need to be able to find a good offer at times or often to afford it .

      Otherwise the experts say the fares will not come down under Government control. No. Hear Green Signal post video on You Tube on this subject. eg

      David (Moore).

      Like

  10. Roger, when you’re sat at home on a rainy Wednesday (other weekdays available) have a play with booking Thameslink fares over the Southern network. London to Wivesfield and then Wivelsfield to Plumpton is a fraction of the Southern fare.

    Like

  11. The fares quoted in this blog stagger me. I thank God for the wisdom he blessed me with before my motorcycle era by my buying All Line Rail Rovers in the 1970s to “do” England, Scotland and parts of Wales cheaply. 1975 £27. 1974 £25.20. 1973 £24. As to my motorcycle era: greatest achievement – Walton-on-Thames to Dundee and back on L-Plates using a Honda CD175.

    Like

  12. Split ticketing helps in getting cheaper fares, but it has a serious effect on journey data. Instead of actual flows a range of shorter ones is recorded. This can have an impact on train service patterns and investment.

    I send this from a very lightly loaded 08:30 Euston to Glasgow.

    Like

    1. Really ?

      Can we have the literature on that one. Why so ?

      I am sure they have computing which susses out that regards spilt ticketing. Absolutely.

      The patterns of purchasing are well known enough to see what is happening. Re split ticket purchases and flow. Absolutely.

      That sounds total nonsense to me to be fair. That the companies have not worked out and can’t in a flash of modern computing what proportion of trips will be bought split ticket .

      Have you read an article or more on it . Please give the reference if so or more then one indeed to support the idea . Thanks .

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      1. I am sure they have computing which susses out that regards spilt ticketing. Absolutely.

        I’m not.

        The program being used fopr revenue allocation, ORCATS, was inherited from BR.

        From the little I knew of ORCATS from inside the industry before split-ticketing became widely known, I can categorically state that It’s already a horrendously complex setup and adding split-ticketing to it would mean it needed a super-computer to do the allocations.

        Your belief that something should work a certain way and faith in modern computing being some sort of magic answer is not evidence that any statement to the contrary is ‘total nonsense’.

        The reason that operators like Virgin pushed so hard on Advance tickets was because they kept 100% of the revenue without it having to go through ORCATS; the reason they hammered the multi-operator fares was not just to push people towards Advance tickets but also to ensure they maximised the retained revenue after ORCATS allocation.

        Don’t worry, though; the LNER fares ‘experiment’ is confirming to HM Treasury that most passengers won’t notice if they’re forced to switch from multi-operator open ticketing to operator-specific Advance ticketing with semi-flexibility, which means that will be the setup that GBR is forced to introduce nationwide.

        Like DB Fernverkehr in Germany, if you want to travel on long distance trains you’ll have to book well in advance to travel at reasonable cost or pay eye-watering fares for flexible or last minute tickets (and yes, DB long distance flexible/walk up fares are eye watering, whatever the Daily Mail may claim to the contrary).

        The days of cheap long-distance rail travel on spec have gone.

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  13. Should it be sorted, yes. Will it be, no.

    The treasury won’t let it happen, they will be too hung up on losing revenue.

    Daft will keep promising jam tomorrow for as long as they can without really doing anything.

    John Stokes

    Liked by 1 person

    1. Should it be sorted, yes. Will it be, no.

      The treasury won’t let it happen, they will be too hung up on losing revenue.

      Daft will keep promising jam tomorrow for as long as they can without really doing anything.

      You are spot on with all these points, John. Anyone who believes otherwise is sadly deluding themselves.

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  14. Are those Waterloo to Bournemouth fares correct?

    A quick check of SWR’s website shows that for the 09:05 departure from Waterloo, an Off-Peak Day Return fare is £75.30, rather than £172. Same fare for the 08:35 or 09:35.

    Where do the £172 and £96.30 fares come from?

    Malc M

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      1. Thanks Roger! The £172 quoted for Weymouth is the cost of two anytime singles… but an Anytime Day Return is £94.10, valid from the first train of the day. An Off-Peak Day Return (£90.60) is valid from the 08:35 departure.

        Malc M

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  15. ‘It’ll set you back £254.20 for a return London to Sheffield. What a joke. Aside from business accounts, does anyone ever pay that?’ Probably not, but bizarrely an open return to St Pancras at that price is listed on EMR’s ticket machines at Sheffield as one of the most popular options!

    Phil Drake

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  16. A single ticket from CHICHESTER to Weymouth costs MORE than a single from Worthing or Brighton yet these trains have to go through Chichester-what a farce.

    I don’t go on sudden long distant days out so always book several months in advance.

    Roger (Keyworth) from Chichester

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    1. Ha ha, it’s a bus story, but similar. Some years ago, there was a direct bus from Wallingford to Oxford via Abingdon. Because it competed to Oxford, the fare from Wallingford to Abingdon was actually more than Wallingford to Oxford. So Abingdon passengers would buy a ticket to Oxford and get off earlier. One day, a notice appeared on the bus saying that doing this was technically fare dodging! (CH, Oxford)

      Like

  17. Other than a rant, I’m not sure what this really aims to achieve. Yield management was brought in by BR (remember them) as a way to manage capacity whilst squeezing the maximum amount of money out of those with the ability to pay. And that’s not a bad thing given the financial situation the railway is currently in. And remember, a walk up long distance railway is one where people end up standing for 3 hours.

    To me, rather than a continuation of the bizarre and contrived legacy super off peak/off peak/anytime system for long distance flows, it would be better to go for train-specific fares across the board for services to/from London (and possibly other long distance OD pairs). These would come with the ability to cancel up to 24 hours before departure, or rebook up to 15 mins prior to departure, subject to any price differences. This could be done either online via the GBR app/website or in person at stations. Et voila, decent yield management, no-one’s ending up standing for 3 hours, and users have the flexibility to adjust travel plans to accommodate last minute changes in plans.

    Liked by 1 person

    1. For a train to the airport, or a journey to a timed event, then a train specific fare works fine because such journeys need to be planned ahead. However, for many leisure trips flexibility matters. I want to go to the station in the morning when I am ready; if the bus to the station is late I want to get the next train; I want to return from London (or wherever) when I start to feel tired. I don’t want to have the stress of amending the booking & paying more for the privilege.

      Even for a non-driver like me, few rail journeys are essential. If the price and experience is unattractive I can easily find other ways to enjoy my leisure time & money.

      I think BR had the right idea with their range of flexible tickets. The restrictions and rules were clearly communicated and relatively straightforward in those days. I have given up on some of today’s super off=peak tickets because I struggle to understand the restrictions. I keep the money & do something else instead.

      Like

      1. Even for travel to an airport, an advance ticket might be fine for the journey *to* the airport, but what about coming back? Can one predict what time the flight will actually touch down (never mind how long it might take to clear passport control, baggage reclaim and customs)?

        I share your view (and that of many others) that one of the attractions of rail travel in Britain is the ability to choose to turn up and go – at a reasonable price!

        Malc M

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        1. I agree that returning from airports is difficult to plan farewise. Currently researching a late afternoon journey from Gatwick to Peterborough in December, trying to avoid the exorbitant Thameslink cross-London peak fare – possibly a split ticket at London Bridge?

          Ian McNeil

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      2. The restrictions and rules were … relatively straightforward in those days

        Every 1990s BR National Fares Manual (which were issued regionally) had over fifty pages of restrictions code data, and believe me relatively straightforward they weren’t.

        The difference between late-BR restrictions and today’s restrictions is that we hadn’t had 30 years of being told by the media how imcredibly complicated and utterly unreasonable they were. Oh, and those restrictions are easily accessible information online now, whereas they weren’t so easy to find out back in BR days.

        Honestly, those are the only differences.

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    2. Insisting on booked train only, even 24 hours in advance, would be the perfect way to lose most of my leisure use of rail. Much of my rail travel is for hiking where you want the flexibility to stop in the pub a bit longer at the end of the day or to cut short if the weather takes a turn for the worse. The same applies with all manner of day trips though.

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  18. Although I get a reduced rate on the railways, here are the public prices for my example of ridiculous fares that I frequently employ:
    Wickford to Stratford – off-peak day return £19.20
    but if I buy an off-peak day return from Wickford to Hadley Wood (or Crews Hill) routed not via London (i.e. via Hackney Wick) the fare drops to £17.90

    Liked by 1 person

  19. Beware the popular options screen ticket choices as referred to at Sheffield. Last year my wife and I were staying in Harrogate. I decided to go into Leeds using the much lauded 36 service and return by train. A digression but why is the 36 so praised. I’ve now used it three times and each journey has been way below the standards of the operators I normally use in Central Scotland – breakdown, appalling driver attitude and very late running were the highlights of my three journeys.

    For my return from Leeds I pressed single to Harrogate on the popular options screen and bought my ticket. As I walked towards the barriers I looked at the ticket and noticed it was a single from York not Leeds to Harrogate. I went to the Northern ticket office where five staff conferred and concluded that they couldn’t do anything to assist but suggested I try the staff at the LNER First Class Lounge.

    This seemed very odd to me but the LNER staff couldn’t have been more helpful replacing the ticket and refunding something like 70p. This took time and much form filling meaning that I missed my intended train. I was very aware that an extra half hour for my wife in the Harrogate shops could cost me a lot more than 70p but fortunately it didn’t. Bizarrely I was assured that the York to Harrogate single was correctly on the screen as one of the most popular tickets issued at Leeds.

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    1. Regrettably the standards and quality of service on “The 36” have dropped off since the last managerial changes. Poor timekeeping is common leading to an uneven bunching of buses on the route – often a couple of buses more or less travelling together then a big gap until the next bus, instead of an every 10 minute weekday spread. Nobody seems to be managing the traffic on the route.

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    2. I never trust the ‘popular options’ buttons on ticket machines, always going through the choose a destination route.

      my bugbear with ticket machines is that they’re inconsistent as to whether they offer PlusBus (and often it’s hidden away even if it’s there)

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  20. Wow those fares are unbelievable. My personal maximum cut off is £50, anything above that and I’ll drive. Nowhere in the UK should be more than £50 single fare. I don’t want train specific fares, that’s not simple. Simple is mileage based walk up fares perhaps with a discount for online purchase. Mandatory trip to The Netherlands required for senior GBR managers and Heidi Alexander please.

    Peter Brown

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    1. Mandatory trip to The Netherlands required for senior GBR managers and Heidi Alexander please.

      Would that be the same Netherlands whose railway company NS operated British franchises for many many years (under the name Abellio) but did nothing to reduce fares?

      Simple is mileage based walk up fares

      Mileage-based walk-up fares would be Open Singles. Y’know, the fares that Roger quotes as the utterly horrendous sky-high prices.

      Be careful what you wish for. You might just get it, and then you’ll be sorry.

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      1. Would that be the same Netherlands whose railway company NS operated British franchises for many many years (under the name Abellio) but did nothing to reduce fares?

        Yes it would, but Abellio would be operating under UK privatised railway regulations so the comparison isn’t valid.

        Peter Brown

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        1. the comparison isn’t valid.

          It’s at least as valid as your assumption that doing things the Dutch way would be better.

          Having had profesional dealings with NS both at home and in the Netherlands, I reiterate: be careful what you wish for. You might just get it, and then you’ll be sorry.

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  21. This leads on to the question as to whether it is morally acceptable to get around the system using things like split ticketing and (more so) tickets which are cheaper for a longer journey to get off at the earlier destination – I experience this sometimes with coach fares, where for routes which serve Heathrow Airport as well as London Victoria the fares to Heathrow tend to be much higher than those to London Victoria and I sometimes jump off at Heathrow to take a bus to Harrow to save time coming back out of London. This will of course depend partly on one’s moral stance and conscience, as well as the risk (what is it?) of getting caught. I used to work for a rail operator and TfL and felt that I didn’t want to risk my job by committing fare evasion, but now I’m more relaxed about it and use split ticketing (which is legal I assume) all the time and getting off short (which may not be) occasionally.

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    1. This leads on to the question as to whether it is morally acceptable to get around the system using things like split ticketing and (more so) tickets which are cheaper for a longer journey to get off at the earlier destination

      There’s a difference between legal and morally acceptable.

      Fare avoidance, which is what split-ticketing technically is, is legal. It’s playing the system to get the best price, and it’s up to the individual whether they consider it to be morally acceptable. Personally I think it’s fine; loopholes are there to be exploited.

      Fare evasion, on the other hand, is fraud and is decidedly illegal.

      I cut my teeth on the railway dealing with fare evasion, and had privatisation not intervened I would probably still be doing it. Believe me we’re not talking the media-outrage “Got the wrong train and was charged ££” stuff, either: the multi-thousand pound season ticket frauds which ocasionally make the media today were the bread and butter of what we were dealing with back in the early ’90s; there were seven-figure frauds which I simply can’t talk more about even today.

      Like

  22. oh and in my previous comment I did of course not mean that I practice or condone fare evasion in the more conventional sense – that’s wrong and can cause big revenue loss for the operators. But it does open up the question further I guess

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    1. Can we just be clear SPLIT ticket purchases are not wrong not dodging the system, hence the ticket office staff ! will do it for you if you ask. And it’s all above board. And the train managers see two tickets on board and it’s nothing wrong.

      Advance tickets are another matter where one does not start from the station chosen because advance tickets are all about businesses working and cash flow.

      And one is buying a specific thing at a specific price for a specific day and time.

      One can get off and on any standard ticket journey at any point along the route nowadays, split or break the journey.

      But advance tickets are a different matter & seat and the one whole trip are booked from start to end. One can’t get off at Chesterfield and back on if advance tickets London to Sheffield but one could on any other ticket. As long as within time frame allowed.

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  23. Regarding London to Bournemouth, the £75,30 offpeak day return fare is valid on the 08:35 departure from Waterloo (look under easements), so no need to wait until half nine if you wanted a trip to the seaside

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  24. For the Isle of Wight Bus and Coach Museum’s Wightrider event last month I travelled from Great Yarmouth to Portsmouth , booked four weeks in advance and departing on the 05.43 train it was £33 . At the same time of booking I typed in Great Yarmouth to Ryde Esplanade expecting a bit more for the Cat and trundle down the pier …. it came out travelling at the same time a mere £148 . I didn’t bother with the Ryde ticket for some reason ! Using my Bus Museum member’s discount it was £11 single for the Hover and no need to use the Island Line .

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  25. I love Heidi Alexander’s statement’ GBR will introduce transparent fares along the parameters set by ministers’. What’s a transparent fare? And what do ministers understand about transparency and know anything about how to set fares. More utter rubbish from a singularly useless transport minister.

    And when will this happen?

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    1. The only two Transport Ministers in recent memory who seemed to have an understanding of their transport portfolios were Steven Norris & Norman Baker. The latter even went on to be MD of the Big Lemon Bus Co after he left politics, if only for 10 months. The others came & went without making too much of an impression.

      Like

    2. a singularly useless transport ministe

      Aren’t all transport ministers useless? There’s nothing special about this one, unless you’re the sort of person who goes along with the Daily Mail level of faux-outrage against anything Labour ever do while turning a blind eye to the equal stupidity of Conservative ministers.

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  26. Back in the early days of privatisation, Central Trains had a really good marketing/pricing policy of:

    Under a fiver – short distance (e.g. Warrington to Manchester)

    Under a tenner – medium distance (e.g. Liverpool to Manchester)

    Under £20 – longer distance (e.g. Liverpool to Nottingham

    Needless to say it was very popular and pricing the general public understood.

    Just a shame that Central Trains’ punctuality and reliability wasn’t up to it.

    Sundays used to be a nightmare with no train crew contracted to work, or if they did, it was often starting mid-afternoon to fit around signal box opening times!

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  27. I am thinking London to Derby on the day looks cheaper Marylebone-Birmingham-Derby

    or what is the cost Liverpool Street – Stanstead – Derby ?

    JBC Prestatyn

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  28. I used to be a TOC employee and hold the 75% discount which back then was only valid against the full peak fare and even 25 years ago it would sometimes be cheaper to buy an advance than use the discount!

    i did use the opportunity to take a few day trips I wouldn’t otherwise have been able to and this situation with empty long distance trains early morning from London was the case back then too. The only ones which always seemed well loaded were towards Norwich although per mile even the peak fares were some of the lowest.

    The basic structure still dates back to BR days. In particular Network South East & InterCity took a markedly different approach to contra peak journeys from London, this is actually the reason for a lot of split savings in the South East.

    Outside a certain distance peak and off peak fares heading out of London were effectively the same on NSE but on IC peak would be double. That’s why Bournemouth is still relatively better value. The most extreme example I’ve found from my local station is a peak return to Bedwyn at £27 (former NSE) compared to Swindon which is a similar distance at £194 (former IC). Both priced by GWR.

    i do a lot of travel for hiking and simply won’t pay the eye watering fares so it’s either pick a different cheaper destination or use the car.

    Surfblue

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    1. I used to be a TOC employee and hold the 75% discount which back then was only valid against the full peak fare

      Nowadays it’s for all walk-up tickets, but that’s non-contractual and could be withdrawn tomorrow reverting to the contractual 75% off most expensive ticket.

      And, as you say, when it’s 75% off most expensive walk-up fare…

      it would sometimes be cheaper to buy an advance than use the discount!

      The best part of the 75% discount is that it’s valid against many rover and ranger tickets which can sometimes give some excellent offers (Devon Day Ranger, for example), but there’s a reason the vast majority of railway staff never travel by train.

      And of course once you retire, unless you’re safeguarded ex-BR, that’s the end of any staff travel discounts. The official advice is “Buy a Senior Railcard”.

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  29. Sadly too many TOCs at senior management level are inhabited by non ‘railway’ people, instead being run by various people brought in from the business world owing to their sought after expertise.

    The result is that they have absolutely no clue what life is like at the coalface and are running businesses instead of focusing on the function of a railway; to run trains and fill them with passengers.

    Look at the ScotRail and Caledonian Sleeper ‘executive teams’ for example, all positions occupied by people who have come from HR, finance and communications backgrounds.

    They don’t have the witt or savvy to think on behalf of passengers and implement improvements which staring them in the face.

    And off peak fares in Scotland have only just been scrapped because of a relentless campaign by the rail unions, not because of decisions taken in the boardroom.

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  30. Frequently travelling north from London on early trains in the 07xx period (I hold a BR staff card), I am always surprised just how busy EMR trains are. Often near full in fact in second class.

    I occasionally hear Conductors quoting fares to passengers who have boarded ticketless, much less so these days with barriers, and used to be shocked two decades ago regarding prices, particularly to places such as Leeds and Manchester.

    Obviously nothing much has changed and probably won’t.

    Terence Uden

    Liked by 1 person

  31. I wonder if GBR/DFT Operator would respond to a FoI requesting how many top price tickets (over £250 say, before any discounts) are actually sold, or weasel out on the “commercially sensitive” angle?

    If you are not actually selling any/many tickets at the top price then the pricing model is dead wrong. Reduce the price until the point where around 2% of total tickets sold are at top price, as a rough guide to prove that you have notionally maximised available revenue (leaving aside the dissuading impact of a high top-price, even if reduced to a sellable level). The optimal percentage for the top price can be estimated by processing a multi-year sales history to determine the “price elasticity” of the origin/destination pair (some retailers do this to work out a savvy price for promotions and clearances, i.e. every £1 less drives x% more sales).

    At some price points, if you need the flexibility, it may be worth buying multiple advance tickets at different dates/times and throwing away the ones you don’t use (presumably reselling unneeded advance tickets is against conditions of carriage or some law) Or indeed the cost of a cheap hotel at destination and travel offpeak a day early or late, if you have the time.

    There are some cases where travelling further and getting a local train/bus back to your true destination can be significantly cheaper (the extra tickets needed to work around any “break of journey” restrictions), again if you have the time. Also remembering that you have to use the outbound ticket before the return (it may be the case that the outbound ticket of a return may not be valid if you are not in possession of a return, although that is moot for an e-ticket; in theory the rail operators could check for use of tickets in correct sequence but probably would only do this if there is a frequent/persistent out of sequence use at a station).

    MilesT

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  32. 100% right Roger, flexibility needs to remain at the heart of the railway. When I travel, I travel a lot like you, I just want to go and see places at my own pace and if the weather is bad or there’s not a lot to see, move on or go home when I want/ need to. The car works like this, so all public transport should be the same. Not everyone lives next door to a station, I like routine but travel can be stressful enough without worrying about making a long distance train when at most another one is an hour away anyway.

    Travelling on a couple All Line Rover’s last year, I was shocked how empty LNER northbound was in the supposedly morning ‘peak’. Boarding at Stevenage at 7:30am, it was so quiet, you could easily get a carriage near enough to yourself, even in standard class! Your EMR train seems typical on any Intercity train out of London before 10am, it’s so daft. It’s widely acknowledged, capacity on these trains is a problem but how many people would go on the early trains if the fare was the same off peak fare at all times of day? A lot I reckon. And many of these services pull of London regularly from 5am or so, that is a lot of unused seats!

    Also, I think there really needs to be a cap on long distance fares. A graduated distance based fare system that caps at £60 standard or £100 first seems like a good idea to me. Government should be honest, no one is paying the crazy Anytime fares themselves, just abolish them and have common sense, affordable fares.

    Aaron

    Liked by 1 person

    1. I was shocked how empty LNER northbound was in the supposedly morning ‘peak’. Boarding at Stevenage at 7:30am, it was so quiet, you could easily get a carriage near enough to yourself, even in standard class!

      What’s the “peak” market out of London for LNER? It’s certainly not 07xx northbound. Go an hour earlier and you might be surprised, though.

      Despite the media claims that commuting has nosedived, LNER’s trains into London at that time are full and sometimes have standing passengers from Peterborough, so with-flow peak travel is still there.

      Contraflow peak travel was never high, and I suspect that if DfT weren’t interfering there would be offers of some sort for those trains to encourage use.

      Like

      1. Into London at that time I can imagine is full and standing, so charge peak fares, that is fine. But out of London, if the trains are regularly quiet, they should be off peak in that direction to encourage bums on seats.

        In the evening peak, TFL only charges peak fares out of zone 1, into zone 1 remains off peak at that time.

        I want distance based fares on Intercity trains but I think any fares reform should aim to be flexible as well as easy and logical to understand. Surely the data exists on train loadings to be able to get fares to direct people to use all services and avoid the first off peak trains being rammed. That’s what frustrates me about LNER, a 90 minute semi-flexible ticket is a  genuinely good idea but they should’ve had it replace advance fares instead of off peak fares.

        Aaron

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  33. As with other comments, off-peak tickets can be used on the 08:35 Waterloo-Weymouth.

    Correct me if I’m wrong, the easement also applies if you want to go Yeovil/Exeter, that is the 08:20 is the earliest you could use off peaks on.

    ^CD

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  34. I had to book a train to Manchester once and as I was looking for the cheapest fare, I spotted it was half the price to go first class! So for £44, I went first class and I didn’t need to buy any food or drinks (saving even more money) as well as being more comfortable. Our fare pricing is completely bonkers.

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  35. I have never held a Senior Railcard as I do not travel sufficiently frequently to need one. However, this latest blog from Roger reminds me of the extraordinary differential pricing I was faced with in 2019 when, living in Hersham, I wanted to visit several new Wetherspoon public houses in Kent: Deal, Ramsgate, Whitstable, Sheerness, Sittingbourne, and Chatham. I used my free Bus Pass between my home in Hersham and London Victoria Station for those three excursions visiting Kent. I now quote two fares, the first had I booked from Hersham and the second the fare I paid from Victoria. 12/07/2019: DEAL ticket, £45.90/£27.50. 19/07/2019 WHITSTABLE ticket, £39.50/£24.50. 27/07/2019 SITTINGBOURNE ticket, £29.40/£19.90. A total of £42.90 savings. It was good summer weather and I did not mind getting home from Victoria using late 461s from Kingston for my final leg home as with my free Bus Pass I also had fun on Kent’s buses on all three occasions. How SWR dared to get an extra £18.40 from me for the Deal ticket staggers me.

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  36. Nobody has yet mentioned fare evasion which is undoubtedly a by product of high fares.

    A lady boarded at Clapham Junction and sat the other side of the carriage from me on the Southern Railway train I caught to south coast.

    After Haywards Heath the On Board Supervisor came round and she asked for single from Haywards Heath to Hassocks. OBS said £5 to which she replied I’m a child so he said £2.50.

    She rode all the way to Littlehampton presumably entering the system with a TfL ticket or another station without barriers.

    Child fare due at least £18.60.

    Millions of pounds are lost through fare evasion compounded by a younger generation unwilling to pay who aren’t intimidated by threat of on spot fines.

    John Nicholas

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  37. I travelled from St. Albans to Southampton for a day three years ago and it was cheaper to travel via Brighton and rebook. The current fares on a Saturday with a railcard is £16.75 to Brighton and £14.10 on to Southampton. A through ticket valid via Woking or Brrighton is £40.25. Absolutely crazy!

    John

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    1. Though a journey via Brighton will be at least an hour slower than a fast train from Waterloo. Seems reasonable to pay more for that.

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  38. Chiltern to London from Aylesbury is about 3x the price of LNWR from Leighton Buzzard to London, same distance.

    Advance ticket from Aylesbury or Bicester to Sheffield via London is cheaper than single to London.

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  39. Roger try the Hull Trains 0727 Kings Cross to and change at Retford onto Northern. For a good full day in Sheffield.

    Or the 0948 for later start.

    £79 return Hull Trains and £12.50 Northern. Both those prices without any reduction.

    (One might be lucky to get a last minute Advance single both ways with LNER, – buy on the App-, to get cheaper options . It is sometimes the case I have found on for example York to Darlington trip LNER ).

    So also that is, about £60 for those of us with an over 60s Card e.g.

    Retford quite an easy uncomplicated and not very busy Station to change at. With a little bit of / a short walk from the end of the mainline platform and onto the lower level line to Sheffield from Worksop etc .

    David (Moore) thanks.

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  40. I have just read all the comments with a great deal of interest. One interesting point is that all the trains in the timetable are planned to run whether or not there are any passengers on board. Therefore if someone buys a ticket then that could be regarded as a bonus, whereby the railway would get some money for running that train. If fares were considerably cheaper and perhaps peak fares were scrapped then I am sure more people would be travelling and thus paying.

    I had a letter in “RAIL” magazine a few issues ago highlighting a journey quite a few years ago where two adults (myself and another) took 8 Scouts on a youth hostelling trip to the Isle Of Skye via Kyle Of Lochalsh – one third off the Saver returns for the adults and the child flat fares of £1 (later £2 and now a discount). We started in Greater London and took the West Coast and legitimately broke our journey overnight in Glasgow by resuming our journey next day by 1200. For the return we came down the East Coast and had a night in Inverness and another night in Edinburgh and then on the way home stopped off for a few hours in York. That WAS the flexibility of rail ticketing.

    John Parkin. Carshalton

    Liked by 1 person

  41. you can leave London Euston at 0846 with a quick change at Tamworth for £75.40 return to Sheffield on LNWR, after 1046 it falls to £65.50 and that is before railcard discounts. its around 1r 50 to Derby

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  42. What I am waiting for is a day out ticket one can buy to go to one station and return from another.

    eg out I could ride from Fleet to Yeovil and come back from Weymouth, then I could use buses between them., SWT used to offer these day out tickets in certain months,. eg for £ 15 or £ 20, , but they were dropped and never came back. Surely it would be easy extra revenue for the railway company (SWR) ?

    Also I can never understand why travelling against the rush hour traffic is not made cheaper to fill the seats. Did BR not have all sorts of day Excursion, Half Day Excursion, etc, fares?, which I used to use travelling towards the coast.

    malcolm chase, Fleet

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  43. NB they are “Advance” tickets not “Advanced” – you said yourself you book them “in advance”, not “in advanced” 😉

    Although they should be renamed Fixed eventually so that problem will go away.

    Like

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