Thursday 30th October 2025
Another end-of-the-month round up of unblogged observations from October’s travels.
More from Kernow
First up are a couple more observations from Cornwall.
It was great to see network bus maps posted at key locations but this one at Falmouth was simply impossible to read due to the print size being so small (as well as the colours denoting each route difficult to distinguish).
Perhaps a blown up section of the western side of the county would be more helpful to passengers in Falmouth?
Over at Redruth railway station I was disappointed to note the previous arrangement of referring to the bus stop outside for the route to Helston, in particular, (see old photos below) is no longer referred to as Plarform 3. (see current photos above).
It always struck me as a nice ‘integrated’ touch to promote the old Helston branch line.
New bus stop displays in London
While taking a ride on the BL1, I noticed more of TfL’s new electronic bus stop displays which show real time next arrivals as well as disrpution updates and a range of options by pressing one of three other buttons along the bottom one of which was called Maps. But it didn’t show any.
Blog reader Geoff sent me the one above that he spotted in Shoreham. Good to see they’re spreading.
Spot the moquette
Taking a ride on go-bus fleet number 8345 (an ADL ENviro200 MMC) on the infrequent route 3 from Sevenoaks to Orpington earlier this month I was intrigued to see the moquette was the same as used on 1996 trains on the Jubilee line when first introduced almost 30 years ago.
And, no, I’m not that much of a moquette geek to know that, but read about it on a cove panel on the bus…
…along with an explanation about the Euro 6 engine…
… and a rather patriotic roof – which was in being well before the current flag craze and all its connotations.
It did feel a bit over powering. The journey was fairly quiet with only six passengers on this cross-boundary route from Kent into Greater London.
Rail Replacement for the Road Replacement
I felt sorry for passengers wanting to travel between Gatwick Airport and Brighton on Sunday 5th October. Not only was the main line closed south of Three Bridges for engineering work necessitating either a replacement bus via Lewes (taking one hour, 48 minutes) as one option or a prolonged rail journey taking one hour, 29 minutes via Littlehampton…
… but the M23 was closed southbound between Crawley and Pease Pottage all day for engineering work on the bridge over the railway, presumably necessitating a road replacement rail service.
Interesting Tweets
I spotted these two rather interesting Tweets during the month from Arriva North East…
… warning of the “correct weather” whatever that is, and Stagecoach …
… asking readers to [insert here].
Bath’s Climate Hub
The former First Bus Travel Office in Bath bus station has taken on a new role as a Climate Hub with lots of information about the impact on climate and the environment of various activities including travel. It’s just a shame there’s no information about bus times available to pick up from outside on the concourse along with all the other tourist related literature.
I did spot a white board with details of a special bus service to the Races…
… if you could work out what the message was actually telling you. Something about using the app for up to date information.
Mind the steps on the staircase
Passing through Guildford railway station the other day I was pleased to be reminded to “MIND THE STEPS” on the steps to and from the footbridge.
Without that warning I might have thought there were no steps to worry about.
Also, outside the station I spotted the bus stop flag post and timetable case for the Railair coach to Heathrow was facing the wrong way, making it difficult to read for passengers.
Luckily the post was fairly easy to turn so that was my good deed for the day.
GTR’s brand confusion continues
Not satisfied with running Gatwick Express branded trains along the south coast instead of to the airport as previously featured, I spotted this ex GWR liveried train on a Great Northern service to Ely in KIng’s Cross the other day.
EUSton’s displays get even better
Also spotted at Euston is the removal of one of the cross concourse departure boards which at one time were supposed to be the future for information provision. Thankfully now the large departure signs are back in their rightful place these cross concourse ones are superfluous and I assume the other one will be removed too.
Clock this
With GBR “coming soon” we’re no doubt going to be treated to many more snippets of news such as the big unveiling of a smart standard clock for the new railway era at London Bridge the other day.
It is quite eye catching, and I noticed one at York a couple of days later on my travels. I wonder how many thousand have been purchased. Not that they’ll be spending money unnecessarily to create a good impression, I’m sure.
On the floor under the London Bridge clock is this rather intriguing mosaic of what I understand are train related phrases, although they rather baffled me.
Will GBR bring more of this kind of thing?
Not so Grand
This month’s tale of woe concerns a journey I’d booked with an Advanced Ticket bought from Grand Central on that company’s journey from Eaglescliffe to King’s Cross at 12:57 on Sunday 12th October. On my way to the station I saw on an app the journey had been cancelled due to a fault with the train, so when I arrived I asked the Grand Central Volunteer Ambassador what to do. He wasn’t initially aware of the cancellation but on giving ‘control’ a ring received confirmation and when his colleague arrived and checking their phones they’d received an email notification advising no alternative travel arrangements could be made for passengers due to engineering work closing the East Coast Mainline north of Darlington that day, making LNER’s slimmed down diverted journeys extra busy.
In the absence of any advice I bought an ‘any permitted/single ticket’ to use on TransPennine Express to York and LNER to King’s Cross and when I got home emailed Grand Central asking for a refund of that ticket which was more expensive than the Advanced Ticket I could no longer use. The only other option was to wait two hours for the next Grand Central departure which would have obviously been very busy, and probably with no spare seats.
Back came an immediate email acknowledgment from Grand Central advising “our Customer Relations team will respond to your email as soon as possible. Please note that we’re currently experiencing an unusually high volume of enquiries, and we sincerely apologise for any delay in our response. We aim to respond to complaints within 10 working days. In cases where this isn’t possible, we commit to replying to at least 95% of complaints within 20 working days. If you haven’t received a full response within 40 working days, you are entitled to refer your complaint to the Rail Ombudsman.”
Can you imagine Britain’s top retailers responding to customer communications like this when they’ve cancelled the very thing you’ve paid for? In the event Rachel sent me an email reply on the tenth working day last Friday asking me to email in a copy of the ticket I purchased and proof of the original booking – both of which I had sent with my original email. No wonder they’re experiencing “an unusually high volume of enquiries” – they’re wasting resource asking for something they’ve already got.
Late yesterday afternoon I received a further email, this time from Stephen (I expect Rachel was busy) with “apologies for the inconvenience and extra expense caused by the cancellation of our service” and that “after further investigation a full refund has been put through on your original unused ticket. This will go back to the original method of payment and should show in 3-5 working days.”. Stephen also added “as a gesture of goodwill I can also refund the difference in fares (£10.65) to the bank details you provided.”
I’m sure Rachel and Stephen do their very best for Grand Central and its passengers but for someone who’s been let down by a cancelled train I end up with no compensation at all. All I’ve had is my original ticket for the cancelled train refunded and the extra cost I paid over and above the original fare reimbursed. It’s not really in the spirit of “goodwill” I used to follow when dealing with dissatisfied passengers at Brighton & Hove.
Cambridgeshire Busway Woes
I took a ride on the Cambridgeshire Busway last week. Not only has one of its main attractions of speeding along the line of route as a quick alternative to driving down the A14 been removed due a blanket maximum 30 mph speed limit introduced on the Busway…
… but long sections of the Busway have been closed for more fencing to be installed necessitating long diversions adding extra journey times for passengers.
It’s not how it was meant to be. I travelled on a bus on route A which was running ten minutes late due to the diversion…
… and the flooring at the back of the bus had definitely seen better days with a loose metal strip missing its fixing screws.
How much?
When did a 12 oz latte coffee and a packet of crisps…
…cost £6.08? Answer: Now, at East Croydon’s AMT. Outrageous.
It’s why I take a thermos flask with me every time.
And talking of outrageous pricing, how come National Rail was selling tickets on its app for a journey from Haywards Heath to London Liverpool Street for £21.75 on a recent Sunday? My brother contacted me about this using his Senior Railcard and being puzzled about the high price.
Bearing in mind a Super Off-peak SIngle on a Sunday costs £11.35 to all stations in the Thameslink core and a one trip fare with a Railcard enabled Oyster in zone 1 is £1.85, the price quoted should have been £13.20. The unwary need to be wary of the misleading information on National Rail’s app.
Take a seat
Finally, it was handy to find these seats next to a bus stop in Arbury, west Cambridge last Wednesday.
More miscellany at the end of next month and a message to those who’ve emailed me snippets over the last few weeks ….. I’ll be featuring these in a new blog feature in the near future.
Roger French
Blogging timetable: 06:00 TThS
BusAndTrainUser 
The new GBR clock is attractive and appropriate as the arrows indicate that it does not know which way it is going. I wonder if there are going to be station makeovers similar to Chris Green’s Network SouthEast transformation.
If £175m for the new suburban station is seen as acceptable (Chelmsford East aka Beaulieu Park ) then any expenditure is possible. Still 20 people alighted there off my train last night
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Thanks for all the information. I enjoy the dry wit! Also, while I had thought of commenting about the new railway clocks (and some other gems) I realise it’s because of my age and best to keep quiet. Best wishes, Peter.
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If you were partially sighted, I’m sure you would appreciate the warning about steps.
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Fair enough, Steve, but logically then it should be shown on every staircase!
RC169
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That’s what the tactile stripping is for at the top and bottom of the stairs. If you are on a bridge and don’t know that there will be stairs somewhere then you should maybe consider getting an assist dog or a companion.
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Though at a station like Guildford where in the peak you likely see large crowds pilling off the train together and walking the same way it can be difficult to see more than two steps in front of you, particularly when you shorter than average. I can well remember as a kid using the train to Woking coming off a busy peak train with my dad and just being in a huge crowd heading to the exit, all I could see was my Dads back and the little square in front of you. In those specific circumstances, and I suspect Guildford would have seen similar traffic, having that on the floor is a useful warning precisely where the steps start and finish (the one at the bottom is a little further from the start than would be ideal in that circumstance but the one at the top is well placed to assist in that issue) both telling you that you are about to reach the start and finish of the steps.
I would say it is a very specific solution for a very specific problem at a very specific set of stations rather than a general and network wide solution – it may be slightly over the top but I can see a logic in certain locations.
Dwarfer
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The new clock is very pretty, and I’m sure it’ll be available as an official app very shortly, but I wonder why there are no seconds shown?
Given that the railway has long scheduled trains in half-minutes and most passenger train companies instruct that doors be closed 30 or 40 seconds before scheduled departure, I’d have thought that seconds were rather important.
Knowing the modern railway it’s either left hand-right hand syndrome or someone in an ivory tower deciding that seconds are “too complicated for customers to understand”. Or both.
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The clock is available on Android (other phones are available) by downloading Rail Clock. When added to Home it will be displayed on screen and can be re-sized to fit. It looks good as a time display.
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Is that an offical GBR/National Rail app, or just someone taking advantage of the opportunity? Best of luck to them if it’s the latter, but I was specifically asking about an official app.
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The seconds are indicated by the outer arrow, but the existing clocks with numeric seconds will be retained on platforms.
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Buying a ticket on a sunday is probably better to enter a Return option its normally about 10p more than some singles. Also if going to London just put in Blackfriars or Farringdon. A bus will then cost you £1.75 to complete the trip if just going to Liverpool Street – or if the weather is good its a stroll , or route march depending on your legs. Or maybe try Whitechapel or Shoreditch.
Can you imagine Britain’s top retailers responding to customer communications like this
They do , unfortunately , trying to get some issues resolved can take frustrating time
Euston
And elsewhere. the new LCD displays I find confusing . They have been colour coded Blue Upper Background for Train not yet ready to board and Green for train ready as station. Its a bit too much information , particulary at Victoria where the map , and sides of trains , colours for Southern are Green and South Eastern ,Blue, so there is a muddle when the Southern side platforms have blue above them trying to translate a Orpington Service in big green over one of those platforms then seeing the platform number and working out its over on the “Blue” side of the station.
Clocks, if Roger / Geoff / Jago want to do a series on Clocks its amazing how many different styles of clock are on the London Underground (and that is just on Tube / Met built stations , even more on the platforms and buildings built by national rail constituents over the years ).
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Clock , someone sent me the app link on tuesdays blog , and once one works out the outer arrow shows seconds its not too bad, I think of it as a hornby train set with ones clockwork locos travelling each way round the glasgow underground.
AMT Coffee used to be the cheaper of the concessions on rail stations , but I think pandemic they went broke, but bought back some sites as new company (the family fell out over various strategy) . Apart from NHI Increases and Min Wage there has been quite a jump in prices of coffee beans with some climate affected yields happening. The Pipers crisps are expensive -got caught out with that in my local pub , the Walkers seem to be priced to match .
JBC Prestatyn
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AMT did go into adminstration in 2022 and then got bought out by SSP. SSP also run the likes of Pumpkin and Upper Crust which explains the high prices. SSP are well known as being rip off outlets.
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And quite a change to the previous elegant typeface and probably the coffee source too
JBC Prestatyn.
Costa kiosk at Clapham Junction – order a one tiny window and pay , collect from another tiny one at the opposite end ( two paces away ) , just sort of reminded me of buying and edmunson train ticket given window size
JBC Prestatyn
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haywards heath to liverpool street
I used greater anglia website and the same single fare came up.
eventually forced a day return and it came up on the side panel ignoring all radio button time specific departures as
Super Off-Peak Day Travelcard
£13.75
Checking back the initial single is routing Farringdon then tube, it appears the Elizabeth line as a national rail pricing element has not been coded into fare tables -does it appear different in a travel office fares manual enquiry now ?
JBC Prestatyn
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When relating your difficulties in gaining a rail ticket refund, I think you miss the whole point of this apparent inefficiency.
The delays are built in, all in the hope that you will give up altogether.
it once took me over 6 months to gain a £6 refund from Northern, and pretty much everyone I know was amazed that I’d bothered, they wouldn’t have done, but multiply that by thousands, and the co are quids in.
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I agree with your comments re the difficulty of getting a delay repay refund out of Northern! I’ve given up trying after several refused requests, all of which were valid. It’s not worth the time and effort – which is presumably just the outcome they were hoping for.
My record was when I was stuck on a train into Leeds for more than four hours in the morning rush hour (several years ago now) and Northern refused the delay repay claim, even though the local media had all covered the story of how long we had been stuck for.
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… and here is the media coverage of that delay.
Northern refused a delay repay refund because the *more than four hour delay on a fifteen minute journey* was beyond its control.
https://www.bbc.co.uk/news/uk-england-leeds-47360722?app-referrer=deep-link
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In 2017, I booked tickets for my daughters to return from Euston to Preston. The West Coast Main Line was disrupted by a train hitting someone near Milton Keynes earlier that day. Although this was beyond the operator’s (Stagecoach) control, and I didn’t apply for it, I still received a partial refund for the 30 minute delay.
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Re: Grand Central
There is nothing Advanced about an Advance ticket – you buy them in Advance – they are not Advanced!
One of the reasons they will be renamed to Fixed.
Secondly: Yes – I am waiting for a response from a bus operator and a delivery restaurant and both have been waiting over 30 days.
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National Rail Enquiries agrees with the £21.75 fare from Haywards Heath to Liverpool Street, which it routes via Farringdon. That means it is more than a London Terminals ticket (as Farringdon is not a London Terminal) plus an extra cost for using the Elizabeth Lane from Farringdon to Liverpool Street. But an App selling you ticket won’t include the Oyster fare.
Farringdon comes up as £12.85 single (for travel today), so it does seem that the whole costs rather more than the sum of the parts.
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There are strange things happening , as making it a return calculates the travelcard bit gives it a senior discount and making everything much cheaper (peak week days things would be different) . Forcing the destination to be Whitechapel suggests Southern to Victoria then the District , again as a single the higher fare , so integration (not) of a NR service (IF that is what EL is) has not / is not going to be / done properly.
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The absurd decision to fence the entire Busway, rather than the short urban sections almost beggars belief. Of course safety is paramount, but what next? Glass doors, Elizabeth Line style, at bus stops? As far as I am aware, previous accidents have not been caused by buses somehow jumping up from the track and mowing people down. They have been as a result of human behaviour. If you take such action to a logical conclusion, all main roads with a speed limit above 30mph also need to be fenced.
I imagine Rachel and Stephen are not actually human characters at all, but AI generated (joke!)
Terence Uden
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On the new e-paper displays, they’re good but I always urge the inclusion of timetables (or departure lists) so people can check times for future journeys / see the spread of service across the day as well as realtime info for now
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The interior of that go-coach is ghastly and frankly vulgar. I see they’ve managed to make a mistake on the cove panel information on moquette too, obviously nobody proof read it before printing the stickers.
I like the new rail clock but can’t help but feel that entire double arrow would be best doing a 60 second or 360° loop of the clock face instead of two halves meeting halfway. I’m impressed at your 20 second dash though Roger in managing to get from below the clock at 15.00 to an elevated position for another picture so quickly!
Finally to AMT coffee. Who these days seriously knows anything about fluid ounces or even uses them in everyday life? Everyone understands millilitres today so AMT should drop this nonsense.
Another great blog.
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The moquette and internal messages on Go-Coach 8345 date back to when it carried a commemorative livery to mark the late Queen’s platinum jubilee.
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It’s an American thing, and since all coffee shops are trying to emulate American “coffee culture” (rather than, say, Italian or Viennese) we get to put up with American measurements.
I suppose at least it’s not the pseudo-Italian stupid names for the different drink sizes of the world’s largest franchise (Starbucks has more outlets than McDonalds but doesn’t seem to get half the opprobrium).
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Oh to travel around looking for problems. You can almost envisage Roger’s glee, nay excitement when he spots something that can feature in this blog.
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Without any content there wouldn’t be a blog for people like you to clutch their pearls at. Nobody forces you to read it.
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Regarding the Busway, I think the council have been spooked following their prosecution and have gone from alleged lax safety to over the top safety measures. Why is the busway being treated differently to tramways. See this picture of Manchester with an unfenced footpath alongside the track.
The Go-Bus signage has a grammatical error:
“The moquette pattern (seating fabric) you are SEATING on….” (my capitals)
Peter Brown
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Well Tramways are generally restricted to 30mph
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Talking of looking for problems as Roger does…….
National Express West Midlands continue to pay tribute to The Birmingham Coach Company with its Red & Cream iconic Diamond E200 still providing a daily service on the 3 Merry Hill to West Bromwich, 15 Merry Hill to Wombourne or 2/A Merry Hill to Dudley marking Diamond Bus 39th Birthday of bus service operations this week.
After this I wonder how National Express West Midlands will celebrate Diamond Bus 40th Birthday next year?……………
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Yes, National Express West Midlands have been very slow to repaint this particular vehicle. Thankfully they’ve left all of the heritage Coventry branding in place in case people thought otherwise.
Although a Merry Hill to Coventry express might be worth looking at, after all the people of the Black Country would definitely appreciate another connection to bring them closer to Coventry but avoiding Birmingham.
Perhaps even DIAMOND BUS would be ideal to provide such an untapped market 😉
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Glad you had fun in Cambridge the other day, Roger. On GN, there are currently four GWR-liveried units as well as a few ex-GA units, none of which have wifi working. GN Customer Relations not interested.
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Before too many folks get on the Cambs Busway “it’s ‘elf and safety gone mad” bandwagon, we should consider a few things. Most importantly, 3 people lost their lives. There was a 10 year investigation that ultimately saw a conviction and a £6m fine imposed. I think a read of this https://www.ioshmagazine.com/2025/05/12/story-behind-prosecution-cambridgeshire-county-councils-ps6-million-guided-busways-fine might be worthwhile. Risk assessments not done, then whilst mitigations made at that location, no review on other sections and a reluctance to do anything. Perhaps the pendulum has swung too far the other way and an overabundance of caution? Possibly but there were some fairly fundamental issues that weren’t addressed and, in some instances, deaths MAY have been avoided.
BW2
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The 3 people who died did so because of their own misfortune or stupidity.
As Terence says above, let’s fence all roads off then.
Utterly ridiculous and over the top.
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A cyclist clipping a kerb should have been forseen – it is a problem we dont really know what a busway is – the Leeds / Manchester Redditch and Runcorn ones were designed differently – they should be approached the same as railways / light rail / tramways . a bus powered by an ICE or anything else really is no different to a railbus on a dedicated route – particulary when higher speeds than local roads apply.
The older person , lack of lighting and a poor design of a curve to a bus stop also seem to be poor planning.
Only problem is the fine is paid by the Taxpayer not individuals concerned and really simple mitigation by the authority would have been cheaper to do
JBC Prestatyn
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Rail safety is covered by the Rail and Other Guided Transport Systems (ROGS) regulations overseen by the ORR. Busways are covered by individual regulations bespoke to each busway, and overseen by the HSE.
I’m my mind a guided busway should come under “Other Guided Transport Systems”, and therefore come under the ORR, because a guideway is just a different sort of fixed track, vehicles can’t steer manually, can’t swerve to avoid obstructions, can’t overtake a stationary vehicle etc.
Peter Brown
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I’m glad that Roger picked out Bath bus station for the climate hub. That First thought the closure of the information office in a major tourist location was a good idea was very short sighted. The tourist information centre is located near the Roman Baths (which I guess makes a lot of sense). However, that First Bus nor First GWR nor BaNES council have had the foresight to have some sort of transport and tourism hub there boggles my mind.
BW2
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I haven’t been to Bath bus station for a long time so I’m surprised the information office closed. Presumably First just don’t care, it’s seen as a cost instead of a shop window to their services in a major tourist destination.
Peter Brown
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I may be wrong but think it was closed just before Covid though First did still produce hard copy timetables. That ceased with Covid and the departure of James Freeman.
I can see why there’s less need to produce a physical leaflet detailing the bus service to Larkhall, but when you have tourists who would benefit from physical timetables to Wells, Frome or Bristol, they would benefit from at least a timetable stand that was populated with leaflets and other handy info.
BW2
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I’m not surprised about the stairs given how many accidents there are on the network through people seemingly unable to use them. It’s usually down to people running or being drunk, but I guess in the today’s pathetic world of try Sue rather than take responsibility for oneself, businesses have to show they’ve tried to make things idiot proof.
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Slips, trips and falls are by far the majority of accidents on the railway today, despite the laser focus by RAIB and RSSB on the rare but high-impact accidents.
Slips, trips and falls, along with platform-train-interface accidents, have been put into the “too difficult” box because they almost always come down to a lack of attention and saying so is now seen as victim-blaming.
Smartphones have alot to answer for, or at least people’s inability to put them away for a moment while doing something that they should pay attention to, such as descending steps.
Exactly. It’s all about the legal liability.
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How come the HSE is suggesting that fencing etc between guided busway and cycle / footway should be provided ( similar to railways being fenced off -and that was learned the hard way in victorian times ), but if that is done a blanket speed limit probably isnt needed , but the crossings of a busway should be approached (same as stopping points) at no more than 20 mph is my suggestion
JBC Prestatyn
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Unfortunately, the modern world is full of idiots, including those walking around and crossing road with their heads buried in their phones, not thinking to look where they’re going or whether it’s safe to cross. People need to take responsibility for their own actions (and stupidity).
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10 years to investigate a fatality rather over shadows complaints about delays and refunds.
John
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Is GBR just going to end up as a marketeers wet dream without any real substance?
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It always was.
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Hmm, is this the difference between Louise Haigh and Heidi Alexander?
“The Transport Committee has criticised the Government’s response to its report on improving bus services, saying it shows a lack of ambition and risks missing an opportunity to improve connectivity across England”:
https://committees.parliament.uk/committee/153/transport-committee/news/209984/govt-lacks-ambition-to-revive-englands-bus-services-transport-committee-says/
Peter Brown
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The Govt seems to be leaving it up to local mayors and franchising/partnerships being a panacea.
Pity the Geoff Marshall vid on the pointless bus service is members only – it needs to be seen by MPs and transport officials
JBC Prestatyn
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The future of rail in Wales, positive speech:
https://news.tfw.wales/blog/james-price-on-the-future-of-rail-in-wales-ria-speech
Peter Brown
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Until the money runs out. Easily solved: cut some bus services and reallocate to rail services (that are generally used by more wealthy people).
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As always many many many thanks to Roger for keeping us both informed & entertained on the UK transport network it is very much appreciated.
I note yesterday on his many travels around the country the current Government decided yesterday he wouldn’t be joined on his welcome travels on the bus in England with under 22 year olds travelling free with a permit as Rachel from accounts has decided we can’t afford it as Country.
Mind you she has had a different week understanding permits. …..
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“In the absence of any advice I bought an ‘any permitted/single ticket’ to use on TransPennine Express to York and LNER to King’s Cross”
I was under the impression that the NRCoT would, in the circumstances described, allow one to just board the relevant trains and produce the original ticket if asked. When I experience something of this kind, I do not wait for any announcements, but just go for it, and stand up for myself if anyone asserts that my ticket is not valid. Nobody has prosecuted me yet…
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£21.75 is the correct price for a Railcard discounted Anytime Day Single from Haywards Heath to Zone 1.
The National Rail website isn’t able to suggest split tickets and can’t offer a Return if you search for a Single, hence why it doesn’t show the Super Off-Peak Travelcard.
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Redruth – the bus for Helston and The Lizard now goes from the Eastbound bus stops across the road opposite the station. Thus meaning passengers making this link now need to cross the road and thus the old platform 3 is now no longer appropriate
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