Friday 29th August 2025
Welcome to a Friday bonus BusAndTrainUser Verify blog special checking out unbelievable incompetence in the Romford area this week.
The much respected and popular Diamond Geezer (DG) blog first exposed the lunacy on Wednesday. It’s not that I don’t believe his description of how awful TfL has acted – DG’s blog is always accurate and objective – I felt I needed to verify for myself whether the appalling situation DG reported had been corrected some 36 hours after his blog was published, knowing TfL staff read it, or whether TfL’s complete disregard for bus passengers through its incompetency was continuing.
The matter involves the infrequent route 375 linking Passingford Bridge (over the border in Essex) with Romford. Since Monday it’s been curtailed to only run as far south as Collier Row/Chase Cross, rather than its normal southern terminus conveniently outside Romford Station yet no updated timetables have been posted at affected bus stops along the route nor updates available online. You have to be a mind reader to avoid a long wait for a bus.
As you can read in DG’a blog, he found the 375’s normal 90 minute frequency timetable is maintained in the northbound direction with the usual departure times – albeit no service between Romford and Collier Row/Chase Cross – but in the southbound direction, for no obvious reason, departure times have been completely changed with no notice given to passengers online, on its ‘coveted’ (only by the delusional TfL) Go app nor at any bus stops along the route.
When a 90 minute frequency timetable now has journeys running up to an hour different to normal, it’s a rather basic requirement of bus provision you tell passengers about it. Yet four days since the change the old timetable is still on display at every bus stop with no reference to it being wrong causing confusion and almost revolt from passengers completely blind sided by what’s going on.
And remember we’re talking about a bus route every 90 minutes not one of those “every 13-16 minutes” affairs beloved of TfL.
As DG reported, at Romford Station and bus stops on the southern section of route no longer being served, there is a notice covering up the normal timetable panel advising “Route 375 will not stop here” giving the reason as delays caused by roadworks at Gallows Corner (see leading photo above), and just to add to the confusion, that junction isn’t even on the 375 route.
Passengers are told to catch a 175 from Romford instead but no details are given of precisely where to switch to the 375 – mention of Chase Cross isn’t very helpful to strangers as no bus stops are called Chase Cross and it’s quite a large area.
Luckily I had DG’s blog for advice so when I travelled yesterday I caught a 175 at the time I should have got a 375 from outside Romford station which luckily got me to the first stop on the truncated 375 route just in the nick of time. The bus appeared just as I alighted from the 175.
Otherwise it would have been a 90 minute wait.
No-one else transferred and although one passenger boarded the empty bus she only travelled a couple of stops (which she could have done on the 175 but just missed it) then two boarded further on in Chase Cross travelling the short distance to Havering-atte-Bower – the last stop within Greater London, after which it was just me on the bus for the rest of the journey.
However, the driver stopped and got out of his cab to kindly check I knew what I was doing – he’d seen me take a photograph prior to boarding and wanted me to know when he got to Passingford Bridge he had an hour’s layover rather than the normal seven minutes.
I explained I’d been alerted to this bizarre scheduling and arrangement by an online blog so not to worry. Indeed, the scheduling madness is even worse than DG reported. This driver had only just come on duty and travelling out of service from Arriva’s bus garage in Grays to Collier Row – about an hour’s journey – then was driving in service for 16 minutes, then an hour’s break in the middle of nowhere at Passingford Bridge, then drive in service for another 17 minutes back to Collier Row then a two and quarter hour meal break. Talk about fantasy scheduling.
I got off the bus as it passed through Stapleford Abbots, over the border in Essex, and decided to walk onwards to Passingford Bridge to partly while away the hour before the bus returned. In normal times it would have just seven minutes layover.
This enabled me to check out the southbound bus stops all of which were displaying the normal, now incorrect, timetable.
At one bus stop I came across a frustrated passenger wondering where the bus had got to as he’d seen it go up to Passingford Bridge and was expecting it to return as normal. I explained he’d have up to an hour to wait for it to come back – he phoned his wife for a lift.
He was incredulous to hear what was happening especially as there’s no logic to it.
If the bus is going to have excessive layover time rather than perhaps double up on the journeys between Passingford Bridge and Collier Row, which would be quite possible to achieve in these temporary times, then any sensible timetable planner who knows what they’re doing would leave the southbound timetable as is (as well as northbound) and put all the layover at Collier Row thereby causing no confusion for passengers with all departure times remaining unaltered, save for the missing section of route.
As he waited for his wife he wondered if this was a TfL plot to kill off the 375 and I had to concur the incompetence is so bad a conspiracy theory might make more sense.
Having enjoyed my walk along a rather rough grass verge I approached the Passingford Bridge terminus with still half an hour before departure time to find the driver chatting to a passenger who it turns out was also waiting at a southbound stop and the driver had kindly stopped to pick him up so he could wait at the terminus for an hour rather than stand at a bus stop, wondering what was happening.
He’s a regular on the 375 and didn’t know of the crazy arrangements introduced this week – why would he? – there’s nothing to say anything’s different at the bus stops where he boards.
An hour after the bus arrived it set off with that passenger and myself back to Collier Row. The driver had to show a blank destination blind as the only options programmed are 375 Romford Station or 375 Passingford Bridge. It just added to the general air of incompetence.
I understand drivers at Grays bus garage are all equally mystified at the strange scheduling and bizarre timetable and understandably somewhat annoyed at having to bear the brunt of passenger frustrations as they board having waited for so long. It seems there was almost a riot on the first journey from Passingford Bridge, now at 07:51 instead of the normal 07:15 (meaning a 36 minute unnecessary wait and missed connections) yet the bus arrives at Passingford Bridge from the first arriving journey as normal at 07:09.
Completely unbelievable.
Back at Romford station I checked TfL’s Go app for the next journey to Passingford Bridge. And yes, it told me there’s a 375 as normal at 16:04. No mention of needing to catch a 175 and change.
I checked online for a 375 timetable and sure enough TfL’s own website is showing the normal departure times from Romford station.
Complete incompetence.
Checking the Go app at 17:18 for a journey from Passingford Bridge to Romford station leaving ‘now’ gave two options. The first a direct journey on the 375 at the old departure time; the second a journey involving a change to a 175 at Chase Cross half an hour later as per the current temporary timetable.
So it seems the new times are somewhere in the system with the old ones not deleted.
Words fail me.
And TfL has got form when it comes to misleading information about route 375. Back in June (as reported by DG), with the works getting underway at Gallows Corner, it prematurely announced the route was curtailed at Chase Cross with posters and online information all confirming this, yet it wasn’t. It continued to run as normal until this week when it did finally happen – yet now the information confirming this is nowhere to be seen.
You couldn’t make it up.
And this from an organisation describing itself as “world leading” and regional MetroMayors salivate over.
Roger French
Summer blogging timetable: 06:00 TThSSu
BusAndTrainUser 
Another fine mess TfL have got the there selves in. No more comment is needed.
The Wandering Busman
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Ah, the ‘London-style’ bus system that we can look forward to in the Combined Authority areas!
I find it incredible that any self-respecting bus operator would acquiesce to such a ludicrous contract variation.
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As the 375 does not serve Gallows Corner I am still mystified as to the reason for the curtailment of the southern section?
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At a guess, it may be the knock-on traffic congestion on the A12 and other roads in the wider area which impacts the 375 (and other routes).
As the 375 is a low-frequency, one-bus operation, curtailing it may be to protect the timetabled service… although that is then undone by changing the times of the southbound journeys.
Malc M
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The problem with that is that the route already got a decent amount of stand time at Romford Station. I’d frequently see it show up to the stand 15-20 mins before it would come back to Passingford Bridge. The knock on traffic also affects the 175 route, yet no temporary timetables have been made. Then again most of Havering’s bus routes are run with incompetence most of the time anyway.
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I don’t know whether it’s something to do with Arriva, but they’re useless in London when it comes to alterations. Probably Arriva and TfL equally useless between them, I’m not sure how much input each organisation has with scheduling and passenger information, but my local route (the 466) was just as bad for information last year when that had diversions
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Its not the system (franchising) that’s at fault, it’s the complete lack of professionalism by those in the jobs that run it. TfL used to be one of the best in terms of customer of formation. They’ve slid down the league table to be near some of the country’s worst.
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Even the “Bus Schedules” part of the TfL website is showing obsolete information for the 375. I find it staggering that the 375 cannot share stand space at Chase Cross with the 103.
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I wonder if it’s a stand space issue?..although of course in the stand time the bus would be able to run back up to Passingford Bridge to stand. But that would be bizarre!
GJS
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The correct timetable is available on the TravelEssex website, provided by Essex County Council.
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” travelling out of service from Arriva’s bus garage in Grays to Collier Row”
hmm, sounds like space there for a route , maybe Grays to South Ockendon up to Romford, and if a 175 can get to Chase Cross why cant this route?
Actually looking at the passenger numbers and area the route could sustain a better than 90mins service level anyway. Perhaps Essex should have a think for either the same resouce to get just to Chase Cross and run half hourly with a mid afternoon hr break – like many one bus operations around the country as this blogsite features , or uplift the full route when returns to 45mins or hourly.
JBC Prestatyn.
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Romford is covered by the london borough of Havering, its not essex.
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From the LinkedIn profile of TfLs Customer Director (salary c£150+ excluding any bonus)
I inject energy, passion and drive to every area of my work, creating a high-performing environment with driven and successful teams utilising my experience which spans both the public and private sectors. I am accomplished at leading my people through complex change and delivering best-in-class policies and programmes which produce great results for organisations and their customers.
Martin W
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£150? No wonder 🤣
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Publicity about service changes is often poor with commercial operations but anything involving councils & governmental organisations is always worse. Much changes to Powys routes with a lot of splitting of services meaning changes of buses and changes of operator and timetables for most routes have only been made available a few days before the changes. Except Lloyd’s Coaches changed to T12 and X85 which were publicised in July.
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Celtic Travel also have all their changes up on their web site now, although they are still working on the route map.
These Powis changes are incredible and despite a lengthy article in Buses and articles in the local press I’m none the wiser about what anyone involved is thinking. The whole logic behind the mid~ and north Welsh network for a decade now has been to merge local routes into longer routes to offer up new journey opportunities.
Now it all being thrown into reverse with existing routes like the T4, T12 and X47 broken up, in some cases with journeys nolonger being realistically possible due to poor connections. Even more amazingly none of this is being done to save money, in fact the Council’s public transport subsidy will nearly double.
This all comes on-top of the disasterous changes to the T2 and X28 last year which have left that corridor with single deck buses barely if at all able to cope with school traffic. This whole scheme is billed as “the bridge to franchising”, God help-us.
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It is a TEMPORARY change due to close of Gallows Corner Roundabout
Due to return to the old timetable on 20th September
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TEMPORARY or not it’s still a month away and no excuse not to get the basics right.
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It might not be quite that temporary: TfL have announced recently that the Gallows Corner works will finish late, probably in October… not clear whether this will also delay the restoration of the full 375 service.
I will be interested to see what will happen to the 498 service, which passes through Gallows Corner and an M25 junction that also has roadworks at present, when Brentwood High Street (near the other end) closes for utility works on 15th September… potentially, that could be a “hat trick” of distinct roadworks in the second half of September!
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Sadiq usually does an hour long Q & A on James o Brien on LBC once a month. Could be worth Geezer or Roger phoning in and trying to get on air.
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Full marks to the driver, communicating with his passengers. He must be totally frustrated by the shift that he’s been given to work.
I hope he brought a good book to read to help while away those wasted hours.
Petras409
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The public sector is clearly no more competent than the private sector. Competency generally is in decline right across this country.
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The public sector recruit from the same pool as the private sector and, as you say,
But don’t worry: things will only get worse.
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Just checked TfL website. Status Update . Buses. There are no disruptions to route 375
Planned departure south , south of the temp terminal , are shown at normal times
JBC Prestatyn
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There is one thing everyone seems to have missed in that first picture, and it adds more confusion over their decision for 375
“Because of TfL renewal works, Gallows Corner Junction will be closed to all traffic except emergency services, Buses, and Black taxis”
This seems to indicate that yes there are road works but buses would run as normal as they are not blocked (if the 375 ever was), and from what I can work out the first 13 bus stops from Romford for the 375 are excatly the same as the 175 (Romford bus station they use different stands, but all others are the same). which to me adds more confusion over curtailing the 375.
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I was a shade more successful with my visit to Havering-Atte-Bower on 22/03/1993. There was nothing for me to do so it was a quite quick bus change: Route 500 (VP65 working HA9) to the GLC Boundary, then cross the road for a return to civilisation: Route 500 (SN586 working HA6). It was an exhausting day with me riding 8 trains and 27 buses in all. Those were the days when operators of all kinds worked LRT Fares & Service Agreements and that day, I was in the Havering Borough I did quite a few rides on such services including a Route 2 from Gallows Corner to Gants Hill Station as I made my way home. I understand that this Route 500 was operated by Townlink Ltd (formerly LCNE) and was a partly funded and tendered service of the Essex County Council. However, I did “one better” in my Go As You Please era – Route 175 to and from Ongar.
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I can’t be the only one who doesn’t understand why this route doesn’t run either to Ongar or to Abridge, Theydon Bois and Epping. I rode this route to Passingford Bridge about 2 years ago, at the best of times it was an odd route but was followed by a nice walk to Abridge. Reading this blog shows how crap TFL can be on the edges of its network. Villages like Havering atte Bower used to be so well served by bus, what exists now is a sad joke with more holes in it than Swiss cheese! It’s really the bare minimum and they aren’t even meeting it, despite the 375 going nowhere near Gallows Corner. This exact situation is what I mean by a hard border, something that shouldn’t even exist in transport. City or county, public or private buses, these barriers need to be broken up so we can just go to where we want to go, when we want. Regardless of how buses are run, we need a minimum level of bus service across the country based on population and then just fund it.
Aaron
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@Aaron – from TfL’s perspective, the purpose of the 375 will be to maintain a bus service to Havering-atte-Bower (which lies within the Greater London boundary, giving TfL the responsibility to provide a service). The only reason it extends as far north as Passingford Bridge is that is the first available place suitable to turn the bus around. (In the late ’70s and early ’80s, part of the service on route 103 ran to Stapleford Abbotts, terminating in a dusty lane off the main road – I guess that facility is no longer available).
Running to Ongar? For what purpose? There is almost nothing but open countryside north of Stapleford Abbotts. There did used to be a bus service between Ongar and Romford provided by route 175, then 175A, then 247B. As long ago as 1981 it had been reduced to market days only, running 3-4 trips a day. It was then replaced by a London Country limited stop service running Harlow <> Romford via Ongar, hourly. By the late 1980s that had dwindled to just one round trip on market days only. That suggests to me that an Ongar <> Romford link is unlikely to be well-used. Ongar is well outside TfL’s area of responsibility, so should TfL funds be spent on carrying fresh air through the Essex countryside? I guess if Essex were prepared to co-fund such a service, fair enough – but would that be a good use of their limited funding?
Same applies to extending the 375 to Epping – outside TfL’s area of responsibility; Epping and Theydon Bois already have frequent links to Romford via Central and Elizabeth Lines.
Malc M
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It shouldn’t matter who’s responsibility it is. We should be looking on the map at what gaps exist in the wider network and seeking to strategically fill them in with a minimum level of service. At least 6 to 8 journeys a day but ideally hourly 6am to Midnight. Ideally start from a place of what is a 10 mile radius from a settlement. Ongar is probably around the smallest you’d do this with but it’s a clear anchor in its area. The roads all meet in Ongar and thing is, so what if a bus runs empty for a few miles? Plenty of routes have fast sections with 5 miles or more between stops, you just make the route longer to take advantage of the fast sections. Could create some unique routes that way like Harlow – Ongar – Brentwood – Lakeside. A route like so many not realistic by rail for almost everywhere on the way.
Epping Forest District clearly needs better bus services, traffic is everywhere, parking not really available for the demand. Only need to go to North Weald Market or Epping Station or High Beech to see what I mean. The answer isn’t more parking, we need more buses and better coordination. They probably won’t pay for themselves in these parts but then other ways pay for it, business rates as an example. We wonder why smaller towns across the country are on their knees, it’s lack of public transport. Clearly leaving buses to private operators and then dividing things by county with borders decided long before roads let alone motor traffic isn’t working. Most people don’t travel day to day by their county boundaries, so limiting buses to it makes no sense.
TFL services really aught to cover London’s commuter belt and regional government set up in a way that more closely aligns with travel to work areas. Even the NHS knows better than to stick strictly to county areas.
Aaron
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No matter how many times you trot out the same viewpoint on this and other forums, the general public does not agree. This is a link to a recent report from the Institute for Public Policy Research:
https://www.ippr.org/articles/everyday-concerns-what-people-want-from-transport
This is the summary for Figure 54 in that report “Over one-third (net +34 per cent) support public transport improvements linked to reducing living costs, but this framing would still not lead to support for higher taxes (-41 per cent) and leads to increased concern about the impact on other public services (net -29 per cent).
As an organisation generally regarded as left leaning, I’m sure the IPPR will be as disappointed as you will be that people oppose the idea of higher taxes to pay for better transport. But for the rest of us, it;’s exactly what we expected.
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I didn’t say the wider public should pay for it, I said businesses should be paying for it. There’s huge wealth out there, so the working and middle classes wouldn’t be paying higher taxes. Businesses directly benefit from better bus services, trams, rail, less congestion etc. So why not? We tried running public transport privately and for profit only, it doesn’t work.
Buses clearly need adequate funding and to be allowed the space to plan long term.
Places that neither deregulated or privatised their transport are generally in a stronger position for it today, so no I won’t change my view or stop repeating it. And you are saying other forums, like where? Easy to say, when you hide behind anonymity isn’t it?
Also nice cherry picking, the report overall seems to say similar to what I’m thinking. The recommendations are pretty good like the transport committee’s were.
But if you can’t see the status quo isn’t working, then I don’t know what to suggest. All I know is we need the government structures to break down the often big barriers to public transport and all services really, that are all too common now.
Aaron
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As ever, see “yes minister” , framing of the question/s can affect the answer. We can see around the country that s106 and other funded services are still not getting patronage, or enough patronage for farebox revenue to offset the marginal costs of operation. Logically something like road pricing should be introduced which means everyone thinks before they use a car , and we have a proper economic choice for travel options.
There will be changes along the Eastern Avenue and Chadwell Heath to Collier Row as gravel pits and open fields will give way to new up to 5 000 residents homes, new and enhanced travel opportunities will be needed , and I am sure there will be pressure to change either the boundaries of London , or the competance of London Transport – after all LT Board functioned running services beyond the London County Council area in red, and some relevant green bus and coach services between 1933 and 1969 . Cleaving away the desire lines of travel from the administration of local govt and its taxation and capital spend priorities from the one time exclusive area of LT to me was one retrograde step.
JBC Prestatyn
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Well said JBC Prestatyn. Strongly agree, especially with the last bit.
Aaron
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The original 375 was TfL selfish option to replace the Romford via Epping to Harlow 500 bus route, operated by Arriva Harlow. The route which was part London and part Essex, could not use the oyster card in London, despite the useful link between Epping and Romford, because it wasn’t a TfL route. Arriva had no option, but to cut it, as bus companies can’t take oyster on commercial routes outside London.
TfL didn’t even bother to link the 375 with Epping, stopping at Passingford Bridge, on a reduced service, from the hourly daytime and evenings on Contract from Essex CC.
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Don’t forget they used to accept Oyster on commercial services outside of London, routes 614 and 84 used to! So TfL could do it but choose not to!
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@Anon, 07:36
…or maybe it was Arriva’s commercial decision not to bother with Oyster on the 500?
In response to the original comment, is it true that all “non-TfL” bus services entering Greater London are obliged to accept Oyster?
Malc M
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Before 2012, non-TfL services ran under London Local Service Agreements. The operators charged TfL fares and accepted Oyster; in return TfL reimbursed them for the commercial-TfL fare difference.
Nowadays non-TfL services run under London Service Permits. Operators do not accept Oyster; in addition they are free to charge commercial fares, though some charge TfL fares if you present an Oyster card for visual inspection (and on Uno services I don’t believe you even need one).
[Information based partially on a previous greenline727 comment: https://busandtrainuser.com/2023/09/05/potters-bars-bus-to-barnet-is-back/#comment-47791 ]
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Esex has a lot of routesw out for consoltation
Local Bus Consultation 2025 – Essex County Council – Citizen Space
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As a regular but very random, user of buses across the UK (and abroad), I think that if TfL really do believe they’re world leading, they need to get out more. Pretty much everything else TfL does is either excellent or as good as cab be expected in the circumstances. But the buses really are the choice of the desperate.
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The comment above regarding the Linked in profile of the Tfl Customer Director is interesting. Why would anyone employ someone who posted such politically correct rubbish be worth employing? That caused me to put Tfl Customer Director into Google and up popped the Tfl senior management chart. That’s a wonder to behold, then you realise how few of the highly paid senior people are actually running the show, with the majority in back room jobs creating obstacles for the operations side.
Get rid of 50% of the senior headcount and I bet it would run much better
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I live in the area and can assure you that although traffic around Chase Cross is busier due to the Gallows Corner closure, it doesn’t delay buses more than a few minutes at the most. Certainly not enough to justify cutting the route short.
If you check ENL112 (which is the bus normally used on the route) on the Bus Times website, you will find most journeys have been running on time since the Gallows Corner closure commenced.
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One assumes Gallows Corner / Chase Cross may get busy once the schools go back.
All the other comments re cross -border services, interchangability, destinations and frequencies noted and agreed with. Indeed an organisation might actually try working for its customers, rather than against them.
A solution ? TfL to own and run all the buses in London , and bid to operate franchises on services terminating outside its area. This would be fair commercial comparison with operators outside London to likewise bid , and put the coverage outside of London in the hands of the elected local authorities, noting however specific anti-car use policies in London which may influence political decisions adjoining.
JBC Prestatyn
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The Essex consultation didnt really make much sense to me, a few minor changes and an unclear hope that post covid some route times could become commercial rather than supported. A couple of enhanced services planned, some villiages could lose their present irregular bus service but overall not major in what is a set of quite rural parts that must be tricky to serve effectively even to the nearest central commercial towns.
JBC Prestatyn
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When you see a headline like “Total Incompetence in Romford” it could relate to almost anything in Romford, if you know Romford (my wife was brought up in Harold Hill and smiled when I showed her this headline) even if in this case it’s actually nothing to do with the people of Romford or even the often criticised Havering Council.
Roger highlights, in particular, the appalling lack of correct travel information, the effect of which is exacerbated by the thoughtless temporary timetable, but like others, I don’t understand the need for the change at all. My question is, if the consequence of the Gallows Corner works is so impactful, why are there not similarly dramatic changes to the 103 and 175, not to mention the routes that actually serve Gallows Corner directly?
Also as others have implied, if this is the level of thinking we’re getting from a very experienced transport authority in the public sector, what might we have to endure with those of lessor tenure? Those who resent a private company making less than 10% profit at cost to the public need to ask themselves how widespread a practice which misuses up to 50% of public resources might become before delighting in local authorities “taking back control”.
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Couldn’t agree more. TFL lets anything and everything slide with how poor the 2 main operators of the borough run the bus services. The fact that there is a route running on timings and duties made by an operator who left the London market some 12 years ago says it all about the state of the buses here. Sure you get the few exceptions (like the recent frequency increases of the Arriva routes) but the bus network in Havering needs some major investment done to it.
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Does anyone know the last tender price for the 375? Are they published?
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https://tfl.gov.uk/forms/13796.aspx?btID=1727 dating from 2019 is the most recent one I have found.
Just over £180,000 a year (at 2019 prices).
Malc M
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I am a bus traveller who uses the following routes on a regular basis.174,256,498,346. I use 174 to and from Romford on daily basis and the other routes 2-3 evenings a week. Since the gallows work started it has been impossible to make any sense of the countdown displays at the stops. According to the display it’s a 10 min wait,then it changes to 2 mins, then goes back to 5,other times the bus doesn’t turn up. During the recent school holidays,174s & 498 would go straight passed petits lane half full or terminate at gallows if full, leaving me waiting for several minutes for the next one. 370s unpredictable during evenings,seem to get one at 5.55 from mercury gardens then wait until 6.30 for the next. Same for 248. Neither route goes anywhere near gallows. Why hasn’t tfl published temporary timetables through all this?
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