Every route 100. 2 of 26.

Saturday 20th January 2024

Metrobus 100 between Crawley and Redhill

Second in this years fortnightly series featuring all Britain’s 26 bus routes numbered 100 brings us to another busy cross county border, inter-urban route in the shape of the Metrobus operated service between Crawley’s Maidenbower residential area and Redhill’s Park 25 development.

It has similar characteristics to Arriva’s Stevenage to Luton route featured a fortnight ago, being single deck operated and running every 20 minutes, but as well as serving bus stations and the commercial centres in both Crawley and Redhill, Metrobus route 100 also serves Three Bridges railway station, Gatwick Airport’s South and North Terminals, the large East Surrey Hospital, Crawley Business Quarter, both the Maidenbower and Northgate residential areas of Crawley as well as Horley, Salfords and the small residential area just beyond Redhill railway station called Park 25 making for a significant number of trip generators.

Consequently the route performs many journey functions with commuting, shopping, hospital visits and airport traffic including short and long journeys being made throughout the 12-15 mile route.

Journey time from Maidenbower through to Redhill is about an hour and 20 minutes resulting in nine buses allocated to run the route.

And along with just one other of Britain’s bus routes numbered 100, this busy route has a 24 hour timetable to cope with the round the clock demand from serving an International Airport.

It’s branded as one of the Fastway routes serving Crawley and Gatwick Airport (along with routes 10 and 20) but whereas those routes enjoy the benefits of Crawley’s guided busway the 100 doesn’t, with minimal bus priority provision along the route, save for a bus lane approaching Gatwick’s South Terminal.

I took a ride on the 09:11 from Maidenbower to Redhill on a recent Saturday morning to sample the route.

I boarded at Three Bridges at 09:05 prior to the bus entering the Maidenbower residential area which it serves by way of a large anti-clockwise loop which take about 15 minutes to complete. It’s a well heeled area but the numbers attracted to the 20 minute frequency were reasonable and we picked up ten to take into Crawley as well as another three when we got back to Three Bridges.

Almost everyone alighted in Crawley bus station for some Saturday morning shopping and we picked up five new passengers round the corner in the Broadway giving us seven on board as we headed north towards Gatwick Airport. The route diverts through the Northgate residential area where two alighted and then through Crawley’s Business Quarter where we set down another passenger. At Gatwick Airport South Terminal we picked one up but there were no takers at the North Terminal. The route then heads towards the Long Stay Car Park before using an ‘Authorised Vehicles Only’ barrier controlled cut through to bring us out on to Povey Cross Road where we picked a passenger up before continuing into Horley where nine boarded.

Before leaving Horley the route takes in some twisty narrow residential roads in the Meath Green area on the west side of the A23 before rejoining the A23 through Salfords towards Redhill. On the outskirts of Redhill the route includes a double run under the Brighton Main Line railway to serve East Surrey Hospital. We’d already picked another five passengers up and dropped three off but at the Hospital another one alighted and eight boarded making the five minute diversion worthwhile. Two more boarded as we continued into Redhill with all 18 on board alighting in the bus station which we reached on time at 10:34.

It’s then a short extension to serve the Park 25 development with two passengers boarding and alighting at the first stop leaving just me on board to the next and final stop where the bus turns round and enjoys a nine minute layover before returning all the way back to Crawley and Maidenbower.

As you’d expect from Metrobus with its high standards of information, bus stops all had timetables and a very welcome network map…

… as well as some with real time departures, and on the bus itself there was a diagrammatic route map showing every bus stop (all 80 of them) with their names.

Buses used on the service are mainly Scanias with OmniCity bodywork. I’m not a great lover of the internal layout Scania deployed on these vehicles with only six seats with flat floor access (and another six tip-ups) …

… and there’s an area for buggies as well as the designated space for wheelchairs but the rear always looks a bit higgledy piggledy to me with an unwelcome four rearward facing seats.

It’s certainly not as bad as a Mercedes and it has to be said both the interior and exterior condition of the bus belied its 15 years age although one of the tip up seats looked a bit dodgy, but a passenger did sit on it for some time during the journey without slipping off.

And I also noticed two of the passengers who boarded with shopping in Crawley’s Broadmead travelled all the way to Redhill bus station.

The Park 25 development is relatively recent – around fifteen years old. The extension of route 100 is a handy way to provide a regular bus service for the residents to reach Redhill and further south including the Airport.

It’s a good route – 39 passengers travelled at some point on the journey.

Roger French

Did you catch the first ‘Every route 100’ blog? Here’s 1 of 26 in case not.

Blogging timetable: 06:00 TThS including a special extra Su blog tomorrow: “LNER are taking us all for fools”. Don’t miss it. It’s a zinger.

Comments are welcome but please keep them relevant to the blog topic, avoid personal insults and add your name (or an identifier). Thank you.

22 thoughts on “Every route 100. 2 of 26.

  1. I’m assuming the buses are actually close to end-of-life and will be replaced by the second batch of 34 Kite Hydroliners. They still look smart externally, but as you say the seats are showing their age.

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  2. Great review. Need to do Metrobus routes one day, instead of always going down to Brighton for the day.

    Cheeky comment, no offence intended … Didn’t you buy these Scanias at B&H for the 50 or was just that after your time? 🙂

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  3. My local 100 😍 you must have got very lucky as often, there is not enough capacity on the route and buses often go by full! Starting to get more streetlites on the route now and maybe in the future, the final fastway route will receive the Hydroliners!

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  4. It is odd that this route gets the Fastway branding, as it is anything but fast. It is often very busy, and the extremely circuitous route followed through Northgate, Manor Royal, Gatwick and (particularly) Horley is enough to try the patience of a saint. If travelling any distance, it is better to wait for the 400, even though this only goes hourly, or at a pinch the 460, but this has a long double run via Whitebushes. The 100 is really a series of local services thrown together.

    Anthony Holden

    Liked by 1 person

  5. I love the map ! Every route should have one, especially complicated routes.

    Certain other operators please take note.

    Petras409

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  6. I used to commute to/from the Manor Royal estate back in summer 2019, and coming home I’d either get the 10 or the 100. The 10 was always rammed full but the 100 always seemed quieter and it looks like they’re still using the same Scanias now as back then. I think the 100 was the only route in Crawley to use them at the time (they’d occasionally show up on the 3), as all the other town routes had got Wrightbus vehicles of some sort, so it looks like the route hasn’t had any investment in the fleet for a while. That said, the Metrobus network in Crawley is pretty good compared to what many other towns get.

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  7. Thanks for the report Roger.

    A few improvements are planned for this route over the next year or two….

    12 new hydrogen fuel cell buses are currently being built for the route at Wrightbus, along with a few others locally, thanks to some great partnership with Surrey County Council. This will give the current Scania buses a well earned retirement after having spent their whole lives on the route. They should be delivered in the spring, although we are awaiting permission to store more (liquid) hydrogen on site so they can be fuelled.

    Improving the overnight frequency is planned for later this year while we expect to increase the route back to every 15 minutes in 2025.

    It is also planned to divert the route via the new Westvale Park development in Horley as soon as the developers will allow us through the roads that have been built (blockers on Hoadley Road currently prevent this). To compensate for slowing down the 100 further, route 420 will be extended to Crawley every day to provide another ‘fast’ option between Redhill and Crawley.

    It’s a fair point about the Fastway branding, although it does also serve a good new length of bus lane eastbound on Manor Royal which opened last year.

    A number of new sections of bus lane are planned for the A23 between Horley and Redhill thanks to more great partnership with Surrey County Council with plans for the first sections to be built this year. There are also plans for other bus lane and bus priority improvements in Crawley town centre that are being planned that will help the 100 too, this time in partnership with Crawley Borough Council and West Sussex County Council.

    All the best
    Nick

    Commercial Director,
    Brighton & Hove and Metrobus

    Liked by 1 person

    1. Are the 12 new Hydroliners going to end up parked-up with all the others, or is there actually a resolution in sight for the fuelling plant?

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  8. That’s interesting background from Nick Hill about future plans for the A23 corridor. Back in my day (1970s/1980s) conducting and driving on the route (Route 405 as was), we had 2 BPH between Redhill and Crawley, with peak extras (405B) via the Industrial Area. It was faster (around 45 minutes), which compares with the current 400/460 timings.

    When the increases come through, that’ll be 4 BPH on 100, plus 3 BPH on 400/420/460 . . . that’s a huge increase in service levels! I like the description of “lots of local routes joined together”, but nonetheless providing lots of journey opportunities that passengers are obviously using.

    A couple of final points . . . always remember that Arriva gave up on Crawley (that must be 20 years ago now) . . . I bet passengers are glad! And also, I daresay with some S106 monies, almost all services are provided without public subsidy (although the East Grinstead routes may receive some). When doomsayers bang on about deregulation having failed . . . Crawley debunks that myth!

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  9. Certainly needs double-deckers on there at times, although that clearly isn’t going to happen in my lifetime if hydrogen cell vehicles are on their way. Good news is that the 420 joins the 400 (excellent service) and the 460 to provide more “fast” journeys down this important corridor, so doubt if I will be sampling yet further deviations to the “Fastway”(!) 100 in the future.

    Clearly, the Metrobus arm of Brighton and Hove favours crush-loaded single-deckers as opposed to their Parent company down at the seaside who possess virtually none.

    Terence Uden

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    1. Hi Terence.

      The plan for the 100 is to increase the frequency again when driver numbers and the new buses permit, rather than slowing down journey times by converting to double decker. A lot of the local roads served by the 100 aren’t well suited to longer vehicles although they technically fit.

      This feels better for customers overall.

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      1. I know the principle Nick, but double-deckers take up the same road space as most ordinary single-decks, and certainly less than many. There may be a slight time penalty, but trying to push your way down through a crowded single-deck if single-doored, and I assume the new vehicles will be that, saves nothing.

        There is nothing more off-putting than travelling in a crowded single-deck, and yes, some routes with a high proportion of elderly shoppers may be more suited to single deck operation with extra seats downstairs. But some of the loadings on the 100 I have encountered would certainly warrant DD operation on some workings, and it is always a pleasure when a double deck does stray, although not seen for some time.

        Terence Uden

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    2. I write this while travelling on another 24 hour airport route that serves an airport, the X1 from Coventry to Birmingham. It is an electric double deck packed downstairs, with only 4 conventional and 3 tip up seats that are step free.

      This is a 20 minute service that takes 2 and half hours to make a round trip to Brum but has 22 running boards due to distance buses can travel on one charge.

      I totally understand why Metrobus have opted for hydrogen powered vehicles.

      This route should be branded with internal maps. A chap boarded at NEC (National Exhibition Centre) and said how many stops is it Birmingham!

      The hoard of passengers including those with suitcases have just alighted at the airport including the one who was having curry for lunch.

      John Nicholas

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  10. About 20 years ago, when I was on a 12 month contract in Redhill, this 100 was my regular weekday bus between Redhill & my digs in Salfords. Don’t think it was a 24 hour service back then though!

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  11. Route 2 of 26 complete.
    As we all know, bus numbers come and go. What’s the plan if more 100’s apoear or worse, some are closed down or rebranded as X buses?

    Andrew C-H

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  12. Some background on the Fastway project. An interesting model in using minimal bus priority where it’s needed. I believe there’s a bus lane through a roundabout. When I looked on YouTube though I was disappointed as instead of the European approach whereby public transport activates traffic lights to give priority, the Fastway bus had to stop in the centre of the roundabout to wait for traffic!

    https://en.m.wikipedia.org/wiki/Fastway_(bus_rapid_transit)

    Peter Brown

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  13. I use this route now and then (except to Park 25, which I have never had a reason to visit). “Fastway” is a bit of a misnomer because the route is so convoluted. Quicker options are available from Redhill to Crawley (400, even 460 with a ride round Whitebushes). Still, the 100 clearly meets some needs and is often busy.

    Steven Salmon

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  14. My experiences using this route and Metrobus in general is they are a quality operation with high standards. An extra deck isn’t always the solution for coping with growing passenger numbers especially if they are short riders or airport bound with luggage.

    Branding should be for individual routes as Metrobus has done in the past with excellent internal stop diagrams for each route.

    But there are clouds looming with the parent company already inflicting pocket timetable books with crude diagrams. The Metrobus brand is strong for buses in the town of Crawley, let us hope the new buses don’t merge several routes into a Fastway brand like Regency has become or with an insipid livery adorned with confectionary.

    At least this route can’t have the makeover with every stop shown on the outside branding the other 100 route that ships folk 24/7 in capacious double deckers illuminated by bright LED lights round the clock!

    Have a peep!

    Lothian buses 1128

    Comments on this are for another day when Roger does a blog about that route.

    Full marks to Metrobus for adopting the correct solution on their route 100 increasing the headway using single deckers on an airport route that has multiple short traffic flows as Roger so eloquently explained.

    John Nicholas

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