Sunday 5th June 2022 Over the last few weeks I’ve been keeping notes of the state of catering for passengers travelling first class on trains. Here’s my report complete with a complimentary coffee, biscuits and packet of sea salt flavoured crisps. It’s only long distance ‘inter-city’ train operators who get involved in on board catering... Continue Reading →
Sunday 19th September 2021 I thought I should provide a few updates after my post a month ago about unsatisfactory experiences at the hands of various rail companies and their hard to reach customer service departments, or often, their sub-contracted outsourced companies. I explained how South Western Railway had twice declined my delay repay claim... Continue Reading →
Friday 10th January 2020 I took a couple of train journeys today to catch up on two recent rail industry developments. First up was SWR's newly refurbished Class 442 trains now back in service after a bit of hiatus last summer after issues with the door locking mechanism and then compatibility with signal equipment. Apparently... Continue Reading →
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