Catering for train travel

Sunday 5th June 2022 Over the last few weeks I’ve been keeping notes of the state of catering for passengers travelling first class on trains. Here’s my report complete with a complimentary coffee, biscuits and packet of sea salt flavoured crisps. It’s only long distance ‘inter-city’ train operators who get involved in on board catering... Continue Reading →

Customer service resolutions (or not).

Sunday 19th September 2021 I thought I should provide a few updates after my post a month ago about unsatisfactory experiences at the hands of various rail companies and their hard to reach customer service departments, or often, their sub-contracted outsourced companies. I explained how South Western Railway had twice declined my delay repay claim... Continue Reading →

Two different train journeys

Friday 10th January 2020 I took a couple of train journeys today to catch up on two recent rail industry developments. First up was SWR's newly refurbished Class 442 trains now back in service after a bit of hiatus last summer after issues with the door locking mechanism and then compatibility with signal equipment. Apparently... Continue Reading →

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