Three refunds and a bouquet for TfL

Wednesday 13th October 2021 As promised last month, a further quick update on my recent experiences with customer service teams in the public transport sector. In my Sunday 19th September blogpost I explained how I’d encountered a problem at Tottenham Hale Underground Station on Friday 17th when the ticket gate ate my rail ticket and... Continue Reading →

Customer service resolutions (or not).

Sunday 19th September 2021 I thought I should provide a few updates after my post a month ago about unsatisfactory experiences at the hands of various rail companies and their hard to reach customer service departments, or often, their sub-contracted outsourced companies. I explained how South Western Railway had twice declined my delay repay claim... Continue Reading →

To the Outer Hebrides, and back.

Friday 16th July 2021 There are various ways to reach the Outer Hebrides (aka the Western Isles) by public transport from the south east of England. Travelling via Inverness then the train to Kyle of Lochalsh, bus or coach to Portree and Uig on Skye and the ferry to Tarbert on Harris (or Lochmaddy on... Continue Reading →

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